STSBet Avoid like the plague

antman22

Registered
Joined
Jun 5, 2018
Location
uk
Hello all. I would say I'm a veteran when it comes to online casino sites, ive been a member of the most popular ones so I know what im talking about.

I thought id try this SLS Bet out, the site looks ok with plenty of games both live and electronic. Tbf, it started ok. im a UK resident and tax payer (British) so I uploaded my passport and driving license which is standard plus I have no issues with security. I made some deposits and a few small withdrawals. all ok and paid the following day so all was good. Then I put in a bigger withdrawal and things started to go very wrong. I was asked to send in photos of my debit/credit cards, 5 in total. no big issue, done it all before. Then I was asked to send in a statement from each card. a bit annoying when they could of asked in the last email. Anyway, I did this....no response. Withdrawal still pending. Then I was asked to send in statements clearly showing payments to them. This is when I started thinking, delaying tactics. They knew I was new to the site so I would have to wait for my next card statement to show this, so probably 2-3 weeks away. anyway, I decided to take screen shots of my cards clearly showing pending payments to them. This was ignored...
the final straw came when I was asked again to send in photos of my credit cards. The whole experience had been a joke. ive asked for their complaints procedure and to date, no reply. Next stop complaint to UK gambling commission.
My expert advice, stay well away.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Welcome Antman. STSbet are a Vbet white label so do have a valid UKGC license.
Have you reversed the withdrawals and spunked them back or are you persisting (hopefully) with the waiting game BS?

Some of their white labels have been known to play up but maybe you've hit the withdrawal threshold whereby they must do hard checkS or source of funds checks. You should be able to access your card statements to-date online to speed this process up.

If you are convinced they are being unreasonable Casinomeister has a PAB service which you might consider availing yourself of.

https://www.casinomeister.com/forum...it-a-complaint-new-procedures-for-pabs.82595/
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Didnt want to open new thread so i post this old one..

Any experiences with them year 2021 ? They have started to operate in Finland and i think in Canadian markets this year ... Are they legit ?
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
I had an account with them but only made a few depo's and w/d's; didn't have any issues with them tbh. Paid in a day or so and didn't have any doc requests but like i said it was very limited play. Not even sure i can play there anymore; every time i go to the site it says no internet connection.

IIRC i think there was a thread re Vbet where dotted lines were being drawn to some dubious places? (can't remember correctly but i think Harrybkk posted something at the time)
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
No one has any experience with them ? @dunover ?
Limited, only made one deposit (after initially having my account rejected IIRC!) and a small w/d for less, paid within 24 hours and took another 2 days to hit bank, but that's down to who I bank with, other banks are quicker. So pretty much the same experience as @pinnit2014 above.
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Ok.. for me withdrawal is not available until docs are checked and at this casino i think it takes quite long. Group seems to be ok , atleast they have been running since 90's . Hit some amazing wins today and i really hope i get paid :D
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
I dont touch that shit anymore :D And if i get paid i dont touch any games for a while :)
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
didnt take too long to get verified... about 12hours and withdrawal accepted really fast after that... too bad i made some losses while waiting but still decent withdrawal :)
 
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