spoo42
Meister Member
- Joined
- Nov 24, 2017
- Location
- UK - England.
Hi folks, just a little advice would be welcome, isnt a 'complaint' as such - more , im not sure what to do.
This is regarding verification that is often asked for by casino's. This week I have been playing at Rizk - enjoyed the site and games, and yesterday won all my money back and a little more that id spent the previous week. (im not a big spending player, more on the lesser side).
Out of all casino's ive played at , this was the very first time I've had problems withdrawing due to very strict verification rules. See, I don't have a passport, or drivers license - and i dont have an i.d card because i've never had the need for one (why would I really at my age) ?
All other casinos ive used have accepted everything ive given, including photo's of myself holding paperwork etc. and have withdrawn without a problem. After speaking to live help and by email, apparently Rizk wont budge on the photo i.d thing - which leaves me in a position unless I go out of my way to order a uk i.d card (costing me money that would then not really make it worth my while withdrawing).
Am i really stuck with giving in and sorting out i.d (begrudgingly!). I considered playing further with the funds to see if i could increase my win and make it worthwhile me sorting i.d out - but i locked the withdrawal and it cant be unlocked until it times out and the withdrawal is cancelled! (most likely because i simply wouldn't be able to get the i.d in time even if i went that route).
Bit dissapointing this is the first time i've had this problem anywhere with withdrawals. Is there anyone official from Rizk in here that could help more than their live help maybe? (they tried to help but i think were stuck by rules etc)
Thanks for reading anyhow.
This is regarding verification that is often asked for by casino's. This week I have been playing at Rizk - enjoyed the site and games, and yesterday won all my money back and a little more that id spent the previous week. (im not a big spending player, more on the lesser side).
Out of all casino's ive played at , this was the very first time I've had problems withdrawing due to very strict verification rules. See, I don't have a passport, or drivers license - and i dont have an i.d card because i've never had the need for one (why would I really at my age) ?
All other casinos ive used have accepted everything ive given, including photo's of myself holding paperwork etc. and have withdrawn without a problem. After speaking to live help and by email, apparently Rizk wont budge on the photo i.d thing - which leaves me in a position unless I go out of my way to order a uk i.d card (costing me money that would then not really make it worth my while withdrawing).
Am i really stuck with giving in and sorting out i.d (begrudgingly!). I considered playing further with the funds to see if i could increase my win and make it worthwhile me sorting i.d out - but i locked the withdrawal and it cant be unlocked until it times out and the withdrawal is cancelled! (most likely because i simply wouldn't be able to get the i.d in time even if i went that route).
Bit dissapointing this is the first time i've had this problem anywhere with withdrawals. Is there anyone official from Rizk in here that could help more than their live help maybe? (they tried to help but i think were stuck by rules etc)
Thanks for reading anyhow.