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strange question when doing account verification

Discussion in 'Online Casinos' started by orion, Nov 9, 2017.

    Nov 9, 2017
  1. orion

    orion Experienced Member PABnonaccred

    wine. We make it.
    deep south of Eu
    recently I did a few deposits on a new casino for me.

    No need to name it so far, but I can tell you it is not on the reccomended ones list, but it's not even in the rogued ones.

    yes I know...stick to the accredited ones...but I am italian, they don't want us ! :(

    Long story short, when doing my very first little w/l, after a few days I did the w/l, I am in receipt of the following request of docs (by email):

    1. A clear photocopy of a valid Government issued ID card or passport (front and back);
    2. A copy of a recent utility bill clearly showing your full name, the address listed in your account and statement date. In lieu of a utility bill, we will accept a landline telephone bill, bank statement, pay slip or insurance bill which includes your full name, current address and statement date. Please note we will not be able to accept personal letters, and all four corners of the bill must show.
    3. A screenshot of the Neteller account setting you made your last payment from.
    4. How did you fund your Neteller account? If you funded it by credit card please show the transaction of this as stated in Neteller and also the front and back of the credit card, please cover the middle numbers.

    As about points 1,2 and 3 no probls - this is standard.
    When approaching point 4...hmmmm...this is new for me. A bit odd I must say.
    I have nothing to hide, so I have no problems at all to send them my credit/debit cards details...but WHY ?
    I can fund neteller many ways...sincerely I can't see the reasons why a casino want to know this from me.

    thoughts ? experiences ? suggestions ?
    Last edited: Nov 9, 2017
  2. Nov 9, 2017
  3. Tirilej

    Tirilej Still a Lady CAG MM

    They want to know if some russian maffia have sent you the money...or how you managed to get hold of the fonds.
    It's about money laundering I suppose.Never heard about that before either though, more than that Neteller or the casino can ask you for more details these days.
  4. Nov 9, 2017
  5. colinsunderland

    colinsunderland Experienced Member MM webmeister

    I would tell them to get stuffed. Neteller are the ones accepting the funds, if they want to do AML or KYC checks on it then thats fine, any casino who asks me for that will find my account closed straight away, especially if they aren't UK based.
  6. Nov 10, 2017
  7. osulle

    osulle Ueber Meister CAG mm4 mm1

    Northern hemisphere
    It's okay in my books to show the transaction in Neteller of how you fund your account in the money in area. This information tells them that you funded your account via debit/credit card/bank Transfer or Paysafecard voucher. By no means I think you should send them your debit card details as I think this part goes to far and is a clear invasion of privacy. Many of us use Neteller because we specifically don't want to send casinos our debit card information even with numbers blocked out. Seriously I think this is an overzealous security dept at work here.
  8. Nov 10, 2017
  9. osulle

    osulle Ueber Meister CAG mm4 mm1

    Northern hemisphere
    Neteller does do a rather rigorous KYC when you set your account up and fund it via your debit card. It's very similar process to Pay Pal. Just FYI:)

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