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Strange attitude at inetbet

Discussion in 'Casino Complaints - Non-Bonus Issues' started by momolifni, Jun 2, 2007.

    Jun 2, 2007
  1. momolifni

    momolifni Dormant account

    Occupation:
    consultant
    Location:
    Israel
    hello all,

    inetbet is trying to force me into bonus rules, when in fact I did not got credited any bonus. In their view, once you redeemed a coupon you are obligated to play even thought no bonus money was credited to you.

    Have you ever thought that a casino will force you to play the rules when you did not yet got any bonus and you do not want it at all?

    Stroy starts when I tried to redeem their new player coupon, no trealizing that the bonus is credited only after 24,000 in play.

    I thought, ok lets withdraw and call it a day.

    they emailed me "You cannot deposit and then withdraw without making a turnover"

    simple meaning of the above text is that they do not want players to deposit and withdraw without play, as do some other casinos.

    I played a little, and tried to withdrawa again.

    Then comes the surprise. They see me obligated for the bonus I requested, even thought I did not got it yet!

    I even thought about giving up and playing their requested turnover, but it turns out that the software on my computer is extremely slow. the few hands I did play took me hours on end.

    There I stay. A balance I am unable to withdraw. A softwae I am unable to play with. A casino I am unable to speak to.
     
    1 person likes this.
  2. Jun 2, 2007
  3. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    BE GLAD

    Aside from having money there that you can't play as you say,

    be glad. It is the only casino I have truly lost a bundle at. Couldn't win a thing to save my life.

    Wish I had never downloaded it.

    Also, in order to redeem your comp points, you have to send in identification info. Yet you can deposit without submitting i.d. info.

    I don't like some of their policies at all.
     
  4. Jun 2, 2007
  5. phynqster

    phynqster Dormant account

    Occupation:
    Manager
    Location:
    los angeles, ca
    I agree with the casino on this. You tried to get the bonus, which would mean you need to follow the rules associated with the bonus. I am sure that they will still add the bonus to your account when you are qualified. If the casino did not do it like this, than they would be giving a player a free shot at winning with no restrictions, and if the player lost, than the player could than ask for the bonus, and restrictions.
     
    5 people like this.
  6. Jun 3, 2007
  7. momolifni

    momolifni Dormant account

    Occupation:
    consultant
    Location:
    Israel
    Why will they give me the bonus if I lose?
     
  8. Jun 3, 2007
  9. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    Lets get things straight, as long as they are simple.
    Phyngster is absolutely right. You cannot claim a coupon and then withdraw without following the rules, because: if you had lost, you would have claimed the bonus - naturally.

    I had my trouble with inetbet once (their birthday promo) but after all: They are one of the very few absolutely trustworthy RTG places.
    Of course: winning has to to quite a lot with luck.
    I had phantastic winning streaks , so that i thought, the software was not random, and i had my losing streaks, so that i was nearly certain, the software was "cheating".
    Nonsense!

    If you like RTG, play there, or at Club world.

    Or at a casino, which doesnt exist yet, maybe one, which is run by Grandacesgeisha. (got me?)
     
    1 person likes this.
  10. Jun 3, 2007
  11. happygobrokey

    happygobrokey Dormant account

    Occupation:
    student of life
    Location:
    canada
    any of the bonuses i know of that credit the bonus post-wagering require all the wagering before the bonus comes, not that if you lose your deposit the bonus comes right away. if you lose, you have to put more in to finish out the wagering. this being the case, if i lose/win so much that i don't want to finish out the wagering, that is fine and i don't need to since i won't be getting the bonus. that being said, it is always that i am losing just enough that i should continue wagering to get the bonus to cover some of the loss, since i already have x% of wagering done. but if i lost 5x the bonus amount with only 10% completion, maybe i'd want to give up, and i should be allowed to cash out anything i might have left and call it a day. likewise if i win 1000 playing towards a 25 bonus, i shouldn't be forced to keep going if i am content with giving it up. but maybe specifically in this instance the bonus does get added once you lose your deposit...
     
    1 person likes this.
  12. Jun 3, 2007
  13. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    As far as i know, inetbet has NOT this type of bonus.
    The bonusses (?) i know at inet and othr RTGs are the type of redeem coupon and get bonus instantly.
    Dont know what OP had (new player bonus?). Anyway: He redeemed a coupon without depositing, what was necessary to get the bonus.
     
  14. Jun 3, 2007
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Agree with the first bit - I've never heard of any RTG offering a Post Wager bonus... :confused:
    But anyway, once you have redeemed the coupon you are committed to the WR.
    That is only fair, otherwise it would be no-risk.

    Your last bit; Sounds like a deposit was made, otherwise there would be no issue of not being able to withdraw...

    KK
     
  16. Jun 3, 2007
  17. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    With most post-wager bonuses there's no problem deciding just to withdraw your balance at any time before you get the bonus. It's hardly no-risk as you're risking your own money the whole time.

    When I scanned Inetbet's terms I couldn't see anything implying you wouldn't be able to withdraw before receiving the bonus - so you might have a case there. The problem is that you started to wager at all (though I understand your reasoning). If you'd just left the deposit untouched I can't believe Inetbet wouldn't have let you just withdraw and forget about the coupon. Certainly if you PM'd the rep here, or posted on the forum, you'd have been able to (or Inetbet would have encountered some serious negative publicity).

    Anyway, it's worth trying going here and sending a PM. Maybe it'll be possible to work something out.
    http://www.casinomeister.com/forums/members/emily_hanson.html
     
  18. Jun 3, 2007
  19. ftg

    ftg Banned User - bogus claim - violation of <a href="

    An example of post wagering bonus offered by Inetbet:

    Bonus #2: 25% High Roller Bonus**

    Valid until June 22nd
    Enter coupon code: ND6NJ
    Deposit between $200 - $500
    Play through deposit 25x
    to receive 25% Bonus
    Max Bonus $125
    (non match bonus) 10x bonus to cashout
     
  20. Jun 3, 2007
  21. momolifni

    momolifni Dormant account

    Occupation:
    consultant
    Location:
    Israel
    will not credit bonus if lost

    They explicitly told me that they will not credit me the bonus if I lost the whole deposit.

    So there is no-risk gamble here. Only defense for inet crumbles down.
     
  22. Jun 3, 2007
  23. momolifni

    momolifni Dormant account

    Occupation:
    consultant
    Location:
    Israel
    when not playing at all, phynqster's claim is irelevant.
    I tried to withdraw without playing at all. Only their misleading email made we playing.
     
  24. Jun 3, 2007
  25. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Try sending a PM to their manager. You've got a much better chance of success if you remain calm and polite ;)
     
  26. Jun 3, 2007
  27. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Not a strange attitude at all! Read the rules concerning match bonus vs. non-match bonus.........sounds like you thought you were redeeming a match bonus when it was a non-match bonus. Been there. done that, once.:D
     
  28. Jun 4, 2007
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This looks a poor offer to start with, it is hard to get a deposit to last 25x with RTG, unless one plays Blackjack and grinds away. There should be no problem with withdrawing and simply cancelling a post wager bonus - it is different with a match bonus, where the bonus can be used to increase the chance to win.
    If the problem is that the software does not work, then the casino is obligated to return the deposit (or fix the software such that the games work).
    I have never played inetbet, but VIP.Com has VERY SLOW software, so it looks like this can be done deliberately by the individual RTG operators, and if they assume players all have fast PC's the software will simply not work on the older and slower models.
     
    1 person likes this.
  30. Jun 7, 2007
  31. momolifni

    momolifni Dormant account

    Occupation:
    consultant
    Location:
    Israel
    I contacted their manager by PM as visubio advised.

    We are discussing the situation, and I will update you all. Hopefully with a positive resolution.
     
  32. Jun 7, 2007
  33. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    How True it is
    You can't ask for a better group of people.
     
  34. Jun 8, 2007
  35. momolifni

    momolifni Dormant account

    Occupation:
    consultant
    Location:
    Israel
    I explained above, that they do not give a bonus if you lose.

    As for being good people, I do not doubt it.
    I was only talking about their attitude in this case so far.

     
  36. Jun 22, 2007
  37. momolifni

    momolifni Dormant account

    Occupation:
    consultant
    Location:
    Israel
    lost all winnings

    given the situation, I played and lost my winnings.

    Now I have exactly $425 in the account. deposit was $400.
    I am giving up on the $25.

    anyone sees now a reason that I will not get paid?
     
  38. Jul 4, 2007
  39. Nicole50

    Nicole50 Dormant account

    Occupation:
    customers support
    Location:
    Netherland
    at least Inetbet pay the players

    let say something about Inetbet. I played with my deposit and without bonus last few weeks and I won some. I got paid to my neteller account the next day without any problems or any delay.If you want to play without bonus , don t redeem any coupon. Iam playing there without bonus and there is no problems at all until now.

    At least they pay the winners without delay and without troubles. With Inetbet be sure to get your wining.So that is the honest staff.
     
    1 person likes this.

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