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Slow Pay Staybet - What's going on?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by ApeeGrl, Apr 19, 2018.

    Apr 19, 2018
  1. ApeeGrl

    ApeeGrl Newbie member

    Location:
    Sweden
    Hello!

    I am still waiting for payment after now 36 days. On March 14th I requested a withdrawal for 6,900 SEK. After about 3-4 days I asked support if something was wrong and they told me that it wouldn't be processed and I had to wait until it returned to my account and then request another withdrawal. So I made a request for 6,000 (lost 900) and after about 3-4 days nothing had happened again. I asked the chat and he (David) told me it says it is pending but in reality it does nothing at all. Some bug he said. So again it returned to my account. If I hadn't asked why nothing had happened it would probably still be "pending" (doing nothing at all). However, I had to ask them to cancel in order to make a third withdrawal. After 3 days (and a few mails and chats) the money returned...

    I now made three withdrawals, trying some other "tactics" or whatever. They were for 5,000, and 600 (I lost 400). I lasked them the same day to cancel the 600 due to tilt... It returned 2 days later and i lost them. So 5,000 remaining. That one was pending for about 4-5 days before I asked them to cancel it. Again it till several days for the money to return.

    I decided to try this "one big-one small" - "tactics" again. So I made requested for the fourth time... Now for 4,000 and 1,000. I didn't have much hope because during all these weeks they claimed they had a lot to do and I had to wait for my turn, they had technichal issues, their partner responsible for withdrawals had problems, they are changing platform and so on. However, they told me every now and then that it would be procesed during the day day and sometimes that it was resolved and I would expect a payment. Nothing happened for 3-4 weeks up to that point, so I was chocked when I saw that the withdrawal for 1,000 no longer was pending. 4 days later it was banked.

    What is weird with this, is that the other request for 4,000 (that I made simultanuesly) never was processed. I checked the day after, and nothing was pending. So I thought they finally paid in full. However, the day after that the 4,000 was back as pending status. It has been like that for almost two weeks and the last thing I heard from them was Friday 13th when they told me their IT-group for their backoffice worked on the technical issues.

    That same day I noticed they have a new starting page. However, now I can't egen log in. It says "UserNotFoundException". Live chat doesn't work almost no games in demo mode works, forget password doesn't work and so on. And no info anywhere. I have mailed every day now any without response. I get the auto mails but they never reply. Is the site down? Bankrupt? Are they simply ignoring me forever now, blocked me from the account? Or is it actual tech problems that will be resolved?

    Today it has been 36 days in total. Will I ever get the money?
     
  2. Apr 20, 2018
  3. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Double post
     
  4. Apr 20, 2018
  5. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden

    Here on CM there is no information on that casino, but if you search for it at: thepogg, youll see its blacklisted there with lots of complaints that they are not paying the winners. :( :mad:
    Seems to be a rogue casino sadly.

    Check the accredited section in here and youll find a lot of good casinos. :thumbsup:

    ps. My bad. After changing the search options i find info about the casino here also.
     
    Last edited: Apr 20, 2018
  6. Apr 20, 2018
  7. sassa

    sassa Experienced Member

    Location:
    Norway
  8. Apr 20, 2018
  9. ApeeGrl

    ApeeGrl Newbie member

    Location:
    Sweden
    I have posted this on another forum also, yes.
     
  10. Apr 21, 2018
  11. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    I ment that i accidently made 2 posts instead of 1. :laugh:
     
  12. Apr 21, 2018
  13. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    There is a few posts on Google showing back to last year, people not being paid. Emails not returned, accounts locked while in pending for withdrawls. Most of the replies back have been the same as yours, tech issues. I'm guessing your lucky to get 1k from them.
     
  14. Apr 21, 2018
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Wave goodbye to your money and thank god you received a small profit with the 1k you did get, these are RAF (rogue as f*ck).
     
  16. Apr 22, 2018
  17. Supababe

    Supababe Opinions Meister! MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    Appygrl, I had my winnings of about £3500 taken at this casino. Sadly I trusted askgamblers (Staybet was an accredited casino there at the time) as the casino wasn’t mentioned here.

    They are running the site without any license at all so it seems so I wouldn’t hold out too much hope of seeing your winnings.

    I know that it won’t be any consolation really but can’t you ask your bank to reverse any payments made as it was graufenent behaviour on their part? (Like the UK visa guarantee scheme)?
     

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