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WARNING Staybet is abusing players, ignoring complaints

Discussion in 'Casinomeister Warnings' started by maxd, Oct 30, 2017.

  1. maxd

    maxd Casinomeister's Player Arbitration (PAB) Manager Staff Member

    The problems with Staybet have been worsening as the year has passed. We first started receiving complaints in the spring (February through April) regarding slow-pay / no-pay situations. The worst of them was where the casino retroactively applied some new bonus terms to confiscate €4000+, admitted they were in the wrong after we pressed them on the facts of the case and in the end they offered nothing better than to return the player's deposits.

    Through the summer we had more cases arrive of various no-pay complaints which the casino did not respond to.

    And now into the fall the problems continue: a German player's winnings denied because of a detail in the "max bet" clause that only appears in English and not the player's native German. The casino says "English rules prevail" even though they've had 18 months to update the German Terms since the clause was added to the English side.

    This all adds up to some very hostile and dodgy rule enforcement by the casino against its players:

    WARNING: Staybet is abusing its players through inconsistent and predatory Terms and Terms enforcement. To make matters worse the casino is no longer responding to player complaints. Players are advised to avoid this casino until such time as the casino has proven that they've cleaned up their act. For the time being any further complaints will be forwarded to the casino in the hope that they will contact the player directly to resolve the issue: due to the casino's non-responsiveness we can't pursue these cases after the details have been submitted to the casino.
     
    Last edited: Oct 30, 2017
  2. Casinomeister

    Casinomeister Administrator Staff Member

  3. maxd

    maxd Casinomeister's Player Arbitration (PAB) Manager Staff Member

    A new rep has come forward and asked for all unresolved cases to be re-submitted. I've done so. Hopefully something good will come of this.
     

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