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Casino Complaint Stargames stole my money

Discussion in 'Casino Complaints - Non-Bonus Issues' started by damianrmcf, Mar 2, 2015.

    Mar 2, 2015
  1. damianrmcf

    damianrmcf Dormant account

    Occupation:
    I am a TIG welder.
    Location:
    Poland
    My account in Stargames was blocked without any explanations from support. I sent them several messages and I got response that they had terminated agreement between Stargames and me without any further explanation. Moreover - Stargames isn't willing to payout my funds - 690€. I played poker there and was winning player, that's why they rejected to payout my winnings. I don't recommend this company to anyone!
     
  2. Mar 2, 2015
  3. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Hmm, that's odd, it sounds like you are saying they actually booted you for winning too much? Did they come out and say that, or did you deduct that from their actions?

    Reason i am asking is i was quite surprised so far, getting good impressions, after trying Novo for the first time there, first deposits went south horribly fast, but then i had a huge winning streak and got 50 up to 300 and cashed out. They only needed front and back of my I.D. and then was paid fairly quickly.

    I have had contact with their affiliate guy mostly, i don't think they have a rep here, as they definitely aren't accredited, but i am willing to ask him to take a look at the case, if you can elaborate some more?

    Normally they should give some sort of reason, because winning players will also lose, and especially in poker it shouldn't matter, as there mostly the rake is what makes the Casino money..

    Anyway, you may want to check the http://www.casinomeister.com/forums/showroster.php list, if there is someone from Stargames around.
     
    2 people like this.
  4. Mar 2, 2015
  5. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    me too bit surprised about this i only play slots and i made several deposits in stargames and withfrwal range 500-700

    always no problem this morning so i withdrawn 250 i know they arent accredited but they seems fine to me
     
  6. Mar 2, 2015
  7. Matti

    Matti Senior Member MM

    Occupation:
    Business Development Tech
    Location:
    Sweden
    This is not entirely correct. To many sharks eventually scares the fish away. Not saying this is the case here though.
     
  8. Mar 3, 2015
  9. damianrmcf

    damianrmcf Dormant account

    Occupation:
    I am a TIG welder.
    Location:
    Poland
    They didn't say any reason why my account is blocked, I assume it's about my winnings and I've heard that Stargames is trying to remove winnners from their poker 'ecosystem'
     
  10. Mar 3, 2015
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    RE: damianrmcf

    We have a zero tolerance policy for posting complaints in this forum. This is made absolutely clear during the sign-up process which you have chosen to ignore.

    30 day suspension for violation of this policy. Next time, read the friggin' rules.
     
  12. Mar 3, 2015
  13. polli123

    polli123 Webmaster

    Occupation:
    Student
    Location:
    Germany
    Stargames is still the beste casino with Novogames. Fast payouts, a reasonable customer service and fair treatment of affiliates. So far i wonder a bit what happened to you.
     

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