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Stargame Casinos - Inactive fees charging.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by naththo, Jun 3, 2014.

    Jun 3, 2014
  1. naththo

    naththo Experienced Member

    Occupation:
    Currently working as a clerk casual part time for
    Location:
    Adelaide, South Australia.
    Hi,

    I got email from Stargame Casino and this notes to me:

    Hello naththo!

    Please note that an INACTIVITY FEE will be charged to your
    account if you do NOT log onto StarGames with your user
    information within the NEXT 30 DAYS.

    Log in now and activate your account <urlremoved>

    Forgot your password? No problem. Just click here:
    <urlremoved>

    Additional information can be found in our general terms and
    conditions: <urlremoved>

    your StarGames Team
    <urlremoved>

    ---------------------------------------------------------------
    This is an automatically generated e-mail. Please do not reply
    directly to this e-mail address. If you have any questions, you
    can reach us at <emailremoved>

    I do not want to bother reply to them or email to them at all. Not interesting.

    Now, whats on earth are they talking about charging me fees when I don't use it for way more than 12 months!? I left Stargames casino because of reason they were on rogue list previously.

    The term of charging inactive fee sounds very rogue to me. That is not a normal business behaviour.

    Has anyone else receive it as well?

    Nathan.
     
  2. Jun 3, 2014
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The fees come from any money you may have left behind in your account, you will not get sent a bill (they couldn't enforce it in any case).

    This is common procedure, but wise players desert empty accounts, so no money is actually lost. If there might be something left behind, log in to check, and if so, play it to zero or withdraw the balance.

    I have occasionally lost the odd 2p by leaving an account dormant. My Ladbrokes account showed -£5 once, probably a glitch as I had only left behind a few pence of bonus balance. I never received a bill for it.
     
    1 person likes this.

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