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Starburst win not credited

Discussion in 'Online Casinos' started by miso, Sep 26, 2014.

    Sep 26, 2014
  1. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Funny thing happened earlier today at Energy casino. I was down to my last few cents, so went to Starburst to clear the balance.
    Last spin, 6 coins on 1 line, I hit 5OAK for € 3 but the win never made it to the balance. This is the screenshot of that win,
    arrow pointing to zero balance.

    Contacted support, they checked and credited. But I mean, never seen anything like this :what:

    Starburst win not credited: starburstcockup.jpg,Sep 26, 2014
     
    2 people like this.
  2. Sep 26, 2014
  3. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    What do you mean? So support credited your account with the $3?
     
  4. Sep 26, 2014
  5. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Yes.

    Actually I am chatting to them at the moment, they messed up something and that balance is not playable.
    It is showing in my cashier, but when I load any game it disappears. Man, this day gets better and better.
     
  6. Sep 26, 2014
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Just goes to show this sh&t does happen, Please keep us informed would be intresting to see what they say was wrong
     
  8. Sep 26, 2014
  9. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, it certainly seems to demonstrate these slots aren't beyond the odd error. Very odd indeed. And pretty concerning too.
     
    2 people like this.
  10. Sep 26, 2014
  11. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    It made me think as well. I noticed because, well, it was my last spin, but any other time I beat that on quickspin without really looking at the balance.
    (as far as the smaller wins are concerned, like 3OAK). It is possible this happened before but I never saw that.
     
  12. Sep 27, 2014
  13. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    here some help

    This happens if the bet made is made up of real credit and credits received from a free spins promo the system does not know where to put it and it doesnt credit you i had the same thing on wonky rabbits last spin 11 cent real credit and 19 cents from bonus spins had a $10 win and it never showed lucky i had a screenshot and support fixed me up after a few emails.
     
    1 person likes this.
  14. Sep 27, 2014
  15. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Thanks for the info. There were no free spins involved in my case. I had a bonus though, but I usually do, and it never happened before.

    Just to update, my balance is still not playable. I know it's obviously not the top of their priorities, but it'll soon be 24 hrs.
    Got a reply late yesterday evening that the IT dept is looking at the issue :confused::D

    Surprised they need a day at least to fix a silly € 3.
     
    2 people like this.

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