Casino Complaint Stan James close my account because I question about promotion This week.

Status
Not open for further replies.

super

Dormant account
Joined
Dec 18, 2015
Location
canada
I was a player playing real money making deposits hundred of times there during a year.
My account was closed by one of support name Nathan.
He tell me because I have "bonus abuse","keep seeking bonus" , and close my account with " final decision".
The issue was from the promotion is BET £5 GET £5 for new games between Dec 12-13. I was refuse for the bonus after from support chat because support told me the term includes Players must deposit at least £5 during the promotional period, the transfer I made between poker and casino did not count as deposit.

I was superised for the answer because all promotions I previously into with same terms "Players must deposit at least $20 during the promotional period" never had any trouble grant me the bonus simplely with transfer I made between poker and casino.

Poker casino side game free spins promotion every Thursday from August .
You do not have permission to view link Log in or register now.
.
Monster Thursday 20 free Spins Terms & Conditions:
1. This promotion is available during the following promotional periods:- 00:00 - 23:59 every Thursday (GMT)
2. Players must deposit at least $20 into poker during the promotional period.
3. 20 free spins will be awarded to use playing the Jurassic Park slot as soon as a qualifying depsoit is made
I received this promotion bonus/free spins many times for weeks during promo period, the free spins added instantly after tranfer $20 to poker from casino without problem.

If there is some discrepencies for terms regarding "require deposit" defination between poker and casino or different promo events, my request for answer and asking for explaination are reasonable and rational. However, the result is closing my account for the reason "bonus abuse","keep seeking bonus" with "The decision still stands sir and your account remains closed indefinitely."

I will never believe casino like stan james will ever treat customer like me in such way.

After I tried sent several emails for a arguement . I got an only respond with the reason to close my account:
"3.1 Stan James reserves the right to refuse to open any account or to close or suspend any account at any time in its absolute discretion."

I also went to Unibet live chat ask for help but they told me they and Stan James are different casinos.
Not because I ask about a bonus, not because I "seeking bonus". Strongly recommend Never join and play at this casino.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
I remember registering there .... It kept telling me I had the wrong password even when I changed it... Again and again.... I was 100% sure everytime .... The support was completly clueless and basicaly told that I was stupid... BIG no for me....

What's the link with unibet?
 

JackTenOff

Webmaster
webmeister
Joined
Jun 6, 2004
Location
uk
Your better of without them, plenty of good outfits around. Their support is a joke and promos are usually horrendous, even for big players.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
I remember registering there .... It kept telling me I had the wrong password even when I changed it... Again and again.... I was 100% sure everytime .... The support was completly clueless and basicaly told that I was stupid... BIG no for me....

What's the link with unibet?

Unibet acquired the online operations of Stan James earlier this year - see Casinomeister News.
 

super

Dormant account
Joined
Dec 18, 2015
Location
canada
Stan James ! Worst ever casino, warning everyone!

Stan James ! Worst ever casino, warning everyone!
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I have a faint inkling that you slightly don't like Stan James?

Whilst you may have had a bad experience with them, I and probably many others quite like them.

Thankfully I've never had any bonus-related issues with them, or the need to use their CS, other than to enquire about wagering remainders on one occasion perhaps.

They may not be the greatest for promos and not accredited here but as far as payment speed, game selection and ease of use they're very solid!
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Besides bashing a casino what is you exact point coming back months after saying the exact same thing, so what, you are a bonus abuser, move on, there are thousands of other casinos that will give you bonuses.
 

Deanna

Senior Member
Joined
Dec 1, 2011
Location
Ohio
Besides bashing a casino what is you exact point coming back months after saying the exact same thing, so what, you are a bonus abuser, move on, there are thousands of other casinos that will give you bonuses.

I agree. You posted in January - then did what until yesterday when you posted the same thing again? Obviously you are still playing there or you wouldn't have felt the need to post. The purpose of the forum isn't for silly posts like this. You just wasted time I could have spent working...
 

richie1913

Full Member
Joined
May 24, 2013
Location
Carlisle, Cumbria, United Kingdom
Stanjames is the casino i play at most and i can not fault them on anything.(Apart from they dont have a search bar for games)

On the few times i have used live chat it has been very quick and always swiftly resolved.

Withdrawls within the hour to my paypal account.

I dont really bother much with bonus,but stan james promos are getting a lot better.I usually go for the 5 daily top up plus the wager 100 to get 100 free spins which last week was on when pigs fly.

This casino gets 90 percent of my deposits and will continue to do so.
 

super

Dormant account
Joined
Dec 18, 2015
Location
canada
You should think why and what things happen to him could possible drive this person to come back to previous post to re-list the post?
Bonus abuser? This is far too funny. The fact is the anger and hurt caused by this casino site. The feeling could not be simply forget.
Why a bonus abuser ,only solely attack complaint only stanjames but not any others. ?
 

super

Dormant account
Joined
Dec 18, 2015
Location
canada
You should think why and what things happen to him could possible drive this person to come back to previous post to re-list the post?
Bonus abuser? This is far too funny. The fact is the anger and hurt caused by this casino site. The feeling could not be simply forget.
Why a bonus abuser ,only solely attack complaint only stanjames but not any others. ?


Casinos like StanJames are only one of the worst samples and the true reason cause the online gaming so unregulated due to lack of protections to players and in most of cases these casinos take full advantages of them from misleading, bias.. but nothing at all the players can do. I dare they come my post to say a word only coz they are shame of admit what they have done.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Casinos like StanJames are only one of the worst samples and the true reason cause the online gaming so unregulated due to lack of protections to players and in most of cases these casinos take full advantages of them from misleading, bias.. but nothing at all the players can do. I dare they come my post to say a word only coz they are shame of admit what they have done.

Well, you made your point. You don't like Stan James because they don't like you. Any further agenda laden posts with dealt with accordingly. Read our posting rules. Thank you.
 
Status
Not open for further replies.
Top