Stakers customer support

Moom

Newbie member
Joined
Aug 9, 2019
Location
UK
What is with these guys? Literally the worst customer support I have ever experienced. I am explaining a problem to them and they keep copy and pasting terms and conditions that literally validate my problem. My issue is they let me deposit and gamble without being verified. They keep copy and pasting their terms which says this is not allowed. I tell them this and they say ''I see your point.'' then I ask them what can be done and they direct me to email support. I contact them via email and they do exactly the same thing. I go back to chat and the exact same thing happens.

How can it be this poor? Do their customer support not speak english? I honestly seems like they just copy and paste all replies.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
And if they do not show you are verified are you wanting your deposits back.

Curiosity how much did you deposit.

And how do you know they never verified you. Sites can do it electronically as soon as you register so they do not need to contact you or ask for anything as electronically you are verified upon sign up.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Acknowledge their responsibilities and tell me how I was able to deposit without being verified. They won't even tell me their ADR.
How do you know you weren't verified?
Most casinos use electronic verification since the new regulations came into force, in July. So there's no need to request documents.
Therefore the process is invisible to the player
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Acknowledge their responsibilities and tell me how I was able to deposit without being verified. They won't even tell me their ADR.
Their ADR is IBAS.
It's in the 'complaints procedure' section on the site.

7. If You still remain dissatisfied with that decision you have the right to refer Your complaint to Stakers nominated Alternative Dispute Resolution (ADR) entity to consider it. Stakers ADR entity is IBAS (Independent Betting Adjudication Service). IBAS is a third party organisation offering independent adjudication in relation to betting and gaming disputes. IBAS will not charge you for use of their services.
 

maniski

Experienced Member
Joined
May 16, 2018
Location
the netherlands
I got some nice winnings/withdrawals on Extra Chilli there.. cashout to my Neteller was very fast.. within 5min mostly.
But then.. it went really downhill.. i got no decent winnings on any slot there.. which kept me from deposting.. so i asked for some bonus and they were credited to my account. One day i forgot that i already asked for a bonus that day.. and they put me on Possibilty lifetime Timeout.. which means.. 'self exclusion' which they did, Without contacting me or replying to all my emails they 'banned' me.

Their livechat are bots(seems) if you chat with them daily.. every employee use the same words in same lines :)

Just be caution when playing there.
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
I had issue with stakers ages ago with that silly no deposit bonus was told I already had an account with them and it wouldn’t be added manually I just closed the account cos I had never had a stakers account and had never even heard of them prior to seeing the no deposit bonus mind you this was ages ago so have no idea about there verification policy as this was prior to the new rules
 

Moom

Newbie member
Joined
Aug 9, 2019
Location
UK
And if they do not show you are verified are you wanting your deposits back.

Curiosity how much did you deposit.

And how do you know they never verified you. Sites can do it electronically as soon as you register so they do not need to contact you or ask for anything as electronically you are verified upon sign up.

Only £20. I am not really bothered over £20, but they annoyed me with the way they have treated me when I brought forward a serious flaw in their system. They really just do not care at all.

They are asking me for documents to verify my account. I am not verified.

As has already been mentioned, there is a serious issue with support. It does seem like the chat is a bot. It is that bad.
How do you know you weren't verified?
Most casinos use electronic verification since the new regulations came into force, in July. So there's no need to request documents.
Therefore the process is invisible to the player

As above, asking me for documents.
 

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
They didn’t ask you to verify.... they won’t verify me as I don’t have any utility bills in my name.
I’ve sent in bank statements, payslip and mobile phone bill on this address..
 

maniski

Experienced Member
Joined
May 16, 2018
Location
the netherlands
They didn’t ask you to verify.... they won’t verify me as I don’t have any utility bills in my name.
I’ve sent in bank statements, payslip and mobile phone bill on this address..


They let me use my Bank statement for address verifying. i had the same 'issue'as yours.. no utility bills in/on my name
 

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
They let me use my Bank statement for address verifying. i had the same 'issue'as yours.. no utility bills in/on my name
Yeah I sent that in, but strangely my hsbc statement doesn’t name my city...
I sent in loads of other docs tho... still don’t approve it.
 

Moom

Newbie member
Joined
Aug 9, 2019
Location
UK
Yeah I sent that in, but strangely my hsbc statement doesn’t name my city...
I sent in loads of other docs tho... still don’t approve it.

When did you sign up? Because they should not be asking for verification after May 7th.
 
Top