Sportingbet rogue bonus terms

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Ill try to keep this simple.

So i deposited 200e for a 100e bonus today at sportingbet. Played through and lost it, making sure my balance had zeroed out.

Redeposited 500e cash, and took my balance to 1400 when I decided to withdraw.

When I attempted I could see the wagering had carried over. Surely a mistake right? So straight over to chat.

Chat confirmed that not only did the wagering still stand, the bonus is NOT cancelled upon losing the bonus and zeroing your balance, only on expiry in three days. Even if you redeposit cash, and win with that cash, you are bound by the bonus terms and also the wagering.

Surely this cannot be correct and is against UKGC rules encumbering your cash deposit, or am I missing something?
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
Thats cause they dont have a uk licence.

Our licenses
ElectraWorks Limited, the provider of this website, holds sports- and casino betting licenses that were issued in Gibraltar under the continuous official supervision of the Gibraltar government.
ElectraWorks Limited
Company registered no: 94014
Company register: Register of companies, Gibraltar
Competent regulatory authority: Government of Gibraltar
ElectraWorks Limitedhas been granted an annually renewable license (license number 051) for the negotiation of sports bets at fixed odds.

Additionally, ElectraWorks Limited has been granted an annually renewable licence (licence number 050) for the operation of an online casino.

Casino, lottery-like games and poker are operated based on this license
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Thats cause they dont have a uk licence.

Our licenses
ElectraWorks Limited, the provider of this website, holds sports- and casino betting licenses that were issued in Gibraltar under the continuous official supervision of the Gibraltar government.

ElectraWorks Limitedhas been granted an annually renewable license (license number 051) for the negotiation of sports bets at fixed odds.

Additionally, ElectraWorks Limited has been granted an annually renewable licence (licence number 050) for the operation of an online casino.

Casino, lottery-like games and poker are operated based on this license
Their website suggests otherwise ->

865D9C5E-3DC5-4E61-AF7C-6C1ADDC150B2.jpeg
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
No worries, its definately ukgc regulated. Its a shame as they have been around for a while and used to be good
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I've been asked to post the following prepared statement from the casino rep. Please note that this is what they've suggested we post but I've taken the liberty of quoting it as given:
We have been contacted by GVC, the brand owners of Sportingbet, who picked up on your issue while browsing the forum. They have looked into this for you without your knowledge and noticed that you are indeed correct. The bonus should have exhausted upon your balance reaching zero but on this occasion it did not and their technical team are looking into this.

As a gesture of goodwill and if you are not yet aware, they have credited your account with €1400 as described in your post which you are free to do with as you wish and wish you all the luck in the future.
 

nikantw

Banned User
PABaccred
CAG
MM
Joined
Jan 28, 2011
Location
EU
I've been asked to post the following prepared statement from the casino rep. Please note that this is what they've suggested we post but I've taken the liberty of quoting it as given:
That is very nice of them :thumbsup:
I apologize for posting this here, but isn't it time for them to get rid of this nasty term and get out of the rogue pit?

113774

There is no need for a limit to a player winning something like the Mega Moolah jackpot, is there? MG is paying that.

BTW, Bwin forgot to update terms on all sites when they changed that same term:

113775
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
I've been asked to post the following prepared statement from the casino rep. Please note that this is what they've suggested we post but I've taken the liberty of quoting it as given:
Thanks Maxd, a great (and fair) outcome from them and another in a long line of examples showing the general awesomeness of this forum.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Good news for the OP and good of the rep to sort it, however they admit it was a mistake and the customer should have won the 1400, but have added as a gesture of goodwill? Do they not mean, they added the customers money? A gesture of goodwill would have been something on top, not what the customer was actually entitled to surely?
 

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