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Sportingbet Inc. locked my accounts - 3400+ USD trapped but nobody seems to care...

Discussion in 'Online Casino and Poker Complaints - old section' started by Lukas85, Jul 8, 2005.

    Jul 8, 2005
  1. Lukas85

    Lukas85 Dormant account

    Hi everyone,

    this complaint is to warn you from being not
    careful enough even when dealing with groups
    that are well known and supposed to be honest.

    I have accounts at a couple of sportsbooks and casinos
    belonging to the Sportingbet Group that is also traded
    at London's stock exchange.

    More than 2 weeks ago I found all my accounts at this group
    to be locked with the advice to contact customer support.

    When asking support via livechat i was told that the closure
    was due to "management's decision" and only my account
    at mysportsbook.com would remain open and funds in my
    other accounts will be transfered to this account ( Just to
    make it clear: I did NOT HAVE multiple accounts at one casino
    however I had e.g. one account at Aces.com and one at Sportsbook.com
    without being aware of this being not "allright" in any way.
    All the money in the account was mine (deposit+legimate winnings+ bonuses that had been played through!!! )

    All in all a total of more than 3400 USD are now trapped in this account.
    I ve tried to contact support about 15-20 times now but they either say that there's no update or that I'll recieve an email from them - NEVER EVER ANTHING HAPPENS!

    Now I'm afraid that they are giving me the run around for ever.

    Do you have any suggestions for me on this???

    best regards

    Lukas
     
  2. Jul 8, 2005
  3. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    If you would like I could contact them for you as I am an affiliate for them and have a good rapour with the sportingbetusa group. Please email me at This email is not visible to you. with the details of this problem and Ill see what I can do.
    Cheers
     
  4. Jul 9, 2005
  5. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    You are not alone. They seem to be having a major crackdown on a lot of people, locking accounts and such. I was one of the lucky ones who got their withdraws.
     
  6. Jul 11, 2005
  7. Lukas85

    Lukas85 Dormant account

    Thank you very much for your feedback & offer to help me.

    well, I don't know whether my posting has something to do with it or if they made this first progress without it, however yesterday about 2400 USD were transfered to the account at mysportsbook.com so there's only about 1000USD in my account at playersonly.com trapped . According to their information their department is currently dealing with this final transfer (although I still don't understand how this can take so long)
    Hopefully it won't take another two weeks and a further complaint here to get it finished.

    I'll keep you up-to-date on this!

    best regards
     
  8. Jul 11, 2005
  9. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    Good to here things are getting looked after. If you ever need help in the future with them feel free to contact me.
    Cheers
     
  10. Jul 11, 2005
  11. kareque

    kareque Dormant account

    Occupation:
    vagabond
    Location:
    Nevada/Wisconsin
    I saw this thread and thought I would chime in just to keep my complaint in the correct casino group's thread. I was about to use the pitch a bitch thing, but if I can get it resolved soon I don't want to bother casino meister's work load on that front.

    I had three cashouts pending here, and they refused to honor anyhing over the deposit amounts, even though I cleared bonuses completely.

    I also mearly got the "management's decision" excuse, which didn't explain/comfort me any. The total amount lost is $1700, so as you can guess I'm pretty upset.

    The casinos in question...
    Sportsbook.com= $100 in bonus removed from a $900 cashout, $800 paid last week.
    Betting Express= $1850 paid 2 weeks ago, then suddenly re-taken out of my Neteller account, and only $1000 put back in. Loss of $850.
    Sportsbooks.com= Only $1000 of a $1750 cashout paid. Loss of $750.

    I am not a very successfull gambler, and at these places I bet $100 a hand, so it's not like I didn't risk my own money. In fact, the really depessing thing is that I have had a horrible month at other casinos and sportsbooks, the two big wins mentioned above were the only things I was counting on to save me from a truely horrific loss this month.

    Unfortunately, I was put in the lose/lose situation of either losing my money from my big betting, or not winning anything if I got lucky. I can't believe a publicly traded company would act like this.

    I sent an email already to that guru guy that posted above. Do you guys know if this is a really common thing for casinos to do? I had no idea online casinos refused to pay out like this. In the future I'm only going to use land based casinos, which kinda stinks because the baseball lines aren't as good, and they never give bonuses for blackjack play.

    Sincerely,

    Kareque
     
  12. Jul 12, 2005
  13. Aindreas_Daoc

    Aindreas_Daoc Dormant account

    Location:
    USA
    Whoa....that is very very nasty.
     
  14. Jul 12, 2005
  15. Lukas85

    Lukas85 Dormant account

    Still there s no update on the remaining 1000 bucks. But your feedback and as well this note:

    doesn't make me feel much better about this issue....

    regards
     
  16. Jul 12, 2005
  17. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    I have just contacted them and hopefully this matter will be resolved soon.
    Cheers
     
  18. Jul 12, 2005
  19. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    Could they actually do this? Could they take money from your account without you actually knowing it?

    As far as I know, even if you owe the casino money, they have NO RIGHT to actually take money away from you. What they paid you is YOURS and they could never take it away from you without your concent.

    Please do correct me if I'm wrong. This is what I know, but I could be wrong.

    Opinion anyone?
     
  20. Jul 12, 2005
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    We've had this discussion before in another thread...

    I think everyone here is agreed that NO-ONE should EVER be able to draw funds from your Neteller without your express permission. i.e. Only if YOU initiate the transaction yourself.
    Anything else is theft.

    This proves once again that some casinos record your 'secure ID number' which they are NOT supposed to do!
    This is TOTALLY unacceptable - if it happened to me I would be fricking furious, and would have pitched the mother of all bitches straight away!

    kareque, please keep us informed on the progress/outcome of this...
     
  22. Jul 12, 2005
  23. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    sportingbet (their overall global division) and sporting odds (the UK division) are 100% safe and honourable companies IMHO, however some of their subdivisions i would be very wary of, as they seem to have their own separate offices and departments based in other countries, which makes me guess that many of these sportingbet clones are sites they have bought up and are run as standalone sites.

    so i would suggest contacting sportingbet and complaining to them direct so they could address your problem from the top of the pyramid by contacting those at the bottom.
     
  24. Jul 13, 2005
  25. kareque

    kareque Dormant account

    Occupation:
    vagabond
    Location:
    Nevada/Wisconsin
    Yes, they can. Whether they are supposed to is another matter.

    Anyway, I don't know which of my emails got passed up the ladder, but I got an email from an EFS manager today (that appears to be the people who process the money)

    I have sent in a pitch a bitch complaint as of yesterday, and I know the rule that one shouldn't flame the problem casino publicly, so I'll keep it civil.

    That "rule" that they quote only seems to be referencing their right to close my accounts, not the right to take the previously mentioned balances. I am not contesting their closing of my accounts.... I don't care, I don't want to play here anymore anyway. But certainly they owe me the money that has been left dangling in the wind.

    I really don't appreciate how standoff-ish and unspecific these emails are too. I realize I'm asking for some tough things, like "reasons" and "justification for taking my money" but that's not out of line I should think.
     
  26. Jul 13, 2005
  27. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Have you complained to SBR? Seen as these are predominantly sportsbooks they should be able to help you there.

    You must register/login in order to see the link.

    They certainly have no right to steal your winnings and bonuses - and that term they quote doesn't allow them to do it (just close your account).
     
  28. Jul 13, 2005
  29. mgibson99

    mgibson99 Dormant account

    Location:
    Washington DC
    You stated:
    They stated:
    If you got your original deposits back (which I believe you did), then it sounds as if they are invoking this clause to confiscate your winnings and bonuses. Also sounds like they are not going to be open to any kind of discussion or re-consideration of the matter. Hopefully someone will able to intercede on your behalf to get some action.

    A quick question.....do you have ANY idea why they might have locked out all your accounts? They don't appear to be be claiming bonus abuse or multiple accounts. It is rare that a casino refuses to pay winnings without giving at least some kind of reason (even if it is bogus or lame). Without a reason, you don't even know what to contest!

    I'm very curious to see how this pans out.
     
  30. Jul 13, 2005
  31. kareque

    kareque Dormant account

    Occupation:
    vagabond
    Location:
    Nevada/Wisconsin
    I assume it's because I have multiple accounts within the Sportingbet family, I had played some other ones in the past, that's how I first knew something was wrong because they normally pay quite fast. The silly thing though is that assuming they have a beef with the fact that I have multiple accounts (at different casinos, I wouldn't have multiple accounts at a single casino), it is they who pointed to way for me here...

    You must register/login in order to see the link.

    I had presumed (wrongly I guess) that they would list these links so prominently because they are not just allowing, but suggesting you try some of their other sites as well. With the whole "publicly traded" thing being mentioned so frequently, I took it to mean... "Try these other site's as well, they are one of us and hence are trustworthy".

    It goes without saying that if they had printed at the top of the page- No Member May Open More Than One Account At A Sportingbet Controlled Sportsbook, this mess wouldn't even exist because I wouldn't have done it. I'm not some "rebel without a cause" type, if a casino says don't do something, I don't do it.
     
  32. Jul 13, 2005
  33. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    Lukas,
    I have been assured by management that your case will be looked after very shortly. Please keep me updated
    Cheers
     
  34. Jul 14, 2005
  35. Lukas85

    Lukas85 Dormant account

    Hi thesmacker,

    thanks a million for your help! I've sent you a PM with some details that might be helpful!

    thanks again!

    regards from Antigua, Guatemala

    Lukas
     
  36. Jul 20, 2005
  37. Lukas85

    Lukas85 Dormant account

    STILL there's NO UPDATE on the situation!!!

    They are just giving me the runaround by stating the same stupid excuses they've come up with during the past 4 WEEKS!!

    Chat from Sunday

    Please wait for a site operator to respond.
    You are now chatting with 'Cory'
    Cory: Hello
    Cory: How may I help you today?
    Lukas : Hi Cory!
    Lukas : Please check on the ticket code I provided!
    Cory: Please bear with me while I look up your account details...
    Cory: This should be complete by morning - we apologise for the delay - all of last week, we had server updates which led to long back logs of work and we are almost through the worst of it now
    Cory: We will e-mail you tomorrow to confirm the transfer of the funds
    Lukas : I hope you are right this time...
    Cory: Is there anything else I can assist you with?
    Lukas : no thanks very much. Godbye!


    Chat from Monday:

    Please wait for a site operator to respond.
    You are now chatting with 'Nial'
    Lukas : Please check on the ticket code provided!
    Nial: Please bear with me while I look up your account details.....
    Nial: The transfer is actually happening as we speak. It does seem to be taking a while. But you will be e-mailed once it is completed.
    Lukas : Well, so what timeframe are we looking at? Minutes, hours, days?
    Nial: Hours- a Day
    Lukas : ok, thank you for your support! Godbye!


    Todays Chat session:

    Please wait for a site operator to respond.
    You are now chatting with 'Roy'
    Roy: How may I help you today?
    Lukas : check ticket code provide please
    Lukas : provided
    Roy: Please bear with me while I look up your account details.....
    Roy: we are expecting an update from Managment very soon
    Roy: you will be emailed at this time
    Roy: Apologies for the delay
    Lukas : this is planely pathetic please read this please >*copy of Mondays and Tuesdays chat session*
    Roy: I appreciate your frustration
    Roy: we area doing all we can from this end to get them to transfer the funs
    Roy: funds
    Lukas : you've been doing "all you can" for 4 weeks now? Just to transfer some funds from one accuount to the other??
    Roy: I apologise for the delay
    Roy: I hope this will be resolved very soon
    Roy: Is there anything else I can assist you with?


    I completely desperate!! What shall I do?? Dont want to spend my entire vacation chating with these incompetent folks...
     
  38. Jul 20, 2005
  39. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    I have gotten a response from them and was told you will be contacted shortly.
     

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