WARNING SpinWin Casino: no pay, CS on auto-responder.

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Around mid January a player came to us with an issue regarding non-payment. First the casino had stalled regarding credit card issues when the player didn't use a credit card. Then they said the player was ineligible for the winnings because of "inconsistent play". Finally they claimed the player broke a games rule in the Terms when apparently that clause had been added the same day they sent the player the email announcing the Terms violation.

The player came to us and we approached the casino. Over the next several weeks they responded with "The matter has now been forwarded to the relevant Department" no less than six times. Once they claimed they were in communication with the player which the player flatly denied.

We've waited almost two months on this issue now, a far longer grace period than usual. They respond with nothing but these useless "relevant Department" emails. Nothing further has happened. This is clearly unacceptable and players need to know what they can expect from this casino.

Warning: Spin Win is withholding player winnings without reasonable justification. Their Customer Service is completely inconsistent, unreliable and haphazard. When approached with complaint issues they stall with meaningless (automated?) responses, make false claims, and do nothing. Players are advised to avoid this casino.

SpinWin is operated by Cassava Enterprises/888 Holdings and is licenced in Gibraltar.
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Looks like I may have been too hasty: the newly appointed representative is apparently unavailable all of a sudden. I'm flipping this back to full "Warning" status. Any further updates will now be keyed to actual progress from the casino people, as opposed to promises which apparently are subject to repeated unannounced delays.
 
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