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Discussion in 'Casinomeister Warnings' started by maxd, Mar 16, 2011.

    Mar 16, 2011
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Around mid January a player came to us with an issue regarding non-payment. First the casino had stalled regarding credit card issues when the player didn't use a credit card. Then they said the player was ineligible for the winnings because of "inconsistent play". Finally they claimed the player broke a games rule in the Terms when apparently that clause had been added the same day they sent the player the email announcing the Terms violation.

    The player came to us and we approached the casino. Over the next several weeks they responded with "The matter has now been forwarded to the relevant Department" no less than six times. Once they claimed they were in communication with the player which the player flatly denied.

    We've waited almost two months on this issue now, a far longer grace period than usual. They respond with nothing but these useless "relevant Department" emails. Nothing further has happened. This is clearly unacceptable and players need to know what they can expect from this casino.

    Warning: Spin Win is withholding player winnings without reasonable justification. Their Customer Service is completely inconsistent, unreliable and haphazard. When approached with complaint issues they stall with meaningless (automated?) responses, make false claims, and do nothing. Players are advised to avoid this casino.

    SpinWin is operated by Cassava Enterprises/888 Holdings and is licenced in Gibraltar.
     
    Last edited: Mar 16, 2011
    10 people like this.
  2. Apr 6, 2011
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FWIW, CassavaDan has come forward as the representative for SpinWin Casino (and others). Thus far no progress has been made on resolving the outstanding issues.
     
  4. Apr 14, 2011
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    There have been some further developments regarding a representative for SpinWin and other Dragonfish properties. Based on this I am upgrading the Warning to "Under Review". More details soon.
     
  6. Apr 18, 2011
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Looks like I may have been too hasty: the newly appointed representative is apparently unavailable all of a sudden. I'm flipping this back to full "Warning" status. Any further updates will now be keyed to actual progress from the casino people, as opposed to promises which apparently are subject to repeated unannounced delays.
     
    1 person likes this.

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