Spinland £3500 Confiscation!

shanepeza

Newbie member
Joined
Aug 29, 2017
Location
england
hi, just wandering the opinions on this matter... i deposited £50 on to spinland casino. got free spins and a small bounus. with the usual wagering and bonus terms...
HOWEVER! i managed to win BIG! and in all that excitement. i accidentally clicked the dreaded. MAX BET! button.. that i think is only there to make you slip up on bonuses in the first place... anyway. so i went straight onto live support to tell then id made this accidental bet. as you can blatantly see from my betting pattern id never gone about £2 per spin although i was allowed up to £5. the support person said she or he, cannot remember. would put a note on my account to say that id accidentally pressed this button just ONCE!
so i carried on playing. whilst playing the slots with bonus i also played roulette and blackjack, which they only allow with CASH! balance.. and i was also winning on there... so that in theory is nothing to do with the bonus.. i then went on to clear the bonus and to carry on playing roulette and blackjack over the course of 3 or 4 days. withdrew a 2k and a 1.5k withdrawal, only to get an email today. stating this:

Dear Mr Perry,

Your account has been found to be in breach of clause 7 (vi) of our Promotional Terms and Conditions:

7 (vi) The maximum bet allowed while the Welcome Bonus is in play is £5. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings.

Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of £50 has been returned to your gaming account.

Regards
Accounts Team

now i think this is a crazy abuse of the system! i went and told them exactly what i had done. blatant accident. surely it only warrants taking away the value of the max bet. not the whole amount which was not even all won by using the bonus as it was on CASH ONLY! roulette and BJ....
where do i stand here?
 
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Slottery

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Assume you didn't get any win in that single spin what you made with max bet?

Dunno this particular casino, are you real money and bonus showed as separate balance or they are attached together as one? If in second option you played roulette or blackjack and made bets over £5 and get them to same balance where your bonus was and made it bigger with your winnings from these games even though they probably is not counted to your wagering requirement, you got your balance up to make it easier to go back to slots to clear your wagering requirement. Then casino have a point there as without these winnings you wouldn't have that much money there to clear wagering what you would have without playing roulette and blackjack and therefore their claim to confiscate your winnings can make sense.

If they show your balance totally separate that there is cash balance and bonus balance and your rounds in blackjack and roulette didn't have any effect your bonus balance (made your total balance higher to help clear wagering after getting winnings from these) then it's maybe different story.

Many casinos are attaching deposit+bonus together until your wagering is completed and if that have happened and you have played these games over their max bet, i guess they keep their opinion in confiscating your winnings even though your wagering didn't counted against bonus wagering in these games but was able to make your balance higher to make it easier to go back to slots to clear it.
 

shanepeza

Newbie member
Joined
Aug 29, 2017
Location
england
Na mate the bonus and cash where completely seperate. I didnt win anything on the max bet. Also the big win i had was on dead or alive at 0.90p spin wich won over 3k alone. It states on there website this. :(ix) For a wager to count towards play-through requirements where allowed, the following minimum bets are required £1. At a contribution level of 20%, £1/20% = £3 minimum bet is required.

Therefore this big win went straight! To cash as it wasnt using the bonus funds.
 

shanepeza

Newbie member
Joined
Aug 29, 2017
Location
england
I also asked live chat if it was fine to play bi and roulette with a balance they said yes of course as it is cash only no bonus funds and that i had no max bet on those games
 

brianmon

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Na mate the bonus and cash where completely seperate. I didnt win anything on the max bet. Also the big win i had was on dead or alive at 0.90p spin wich won over 3k alone. It states on there website this. :(ix) For a wager to count towards play-through requirements where allowed, the following minimum bets are required £1. At a contribution level of 20%, £1/20% = £3 minimum bet is required.

Therefore this big win went straight! To cash as it wasnt using the bonus funds.

Are you thinkng that because you bet less than the minimum £3, it doesn't count as bonus money?

If so then that's not what the rule says. It means that if you bet less than the minimum it won't count towards the play through of the bonus

Although, they don't actually enforce that particular rule.
If they did, then you'd have fallen fowl of that rule as well. since you played 'dead or alive' (which is a 20% contribution game) at 90p, rather than the minimum £3 stake

With this casino group. If you have a welcome bonus in your balance, then your whole balance is considered bonus, and all the bonus rules apply.
 

dunover

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Yes, irrespective of displaying separate cash/bonus balances you are deemed to have a bonus in play if there is one present after opting in for it. Therefore the £3 min table games, £5 max and £1 minimum (slots) conditions are all valid. It's a Caddell casino and they are OK in my experience, but unfortunately you did breach the terms my friend. :(
 

shanepeza

Newbie member
Joined
Aug 29, 2017
Location
england
Ah i get it but still i only breached the terms with one max bet by accident which i reported to live chat immediately. So this is rediculously harsh. The roulette bets didnt make a difference i already asked about that. They dont limit that as its cash only
 

shanepeza

Newbie member
Joined
Aug 29, 2017
Location
england
ive played at spinland and miami dice alot recently .. and i find some of there terms alittle tricky to understand.

Id just be careful if i where you. Im sure had it been a few 100 quid theyd have paid me out. Its only because its quite a considerable amount.
 

jackanory2279

Registered
Joined
May 13, 2015
Location
england
Id just be careful if i where you. Im sure had it been a few 100 quid theyd have paid me out. Its only because its quite a considerable amount.

ive actually won a fair amount at miami dice..
i understand what you are saying. when some one wins a large amount in the thousands the casino seems to go over the terms and conditions with a fine comb looking for the slightest error on the players part.

i feel for people that are new to online casinos because they will very easily fall fowl to the terms.

i see them posting there problems every day on various websites.
 

The Viking

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i have clicked the max bet few times using a bonus.
i stop playing contact support and i DONT start playing again until im 100% sure im clear to carry on.
once i had to wait 14 hours for an answer but its worth it as you never know when
you hit big.
then you have the prove in front of you :)
 

shanepeza

Newbie member
Joined
Aug 29, 2017
Location
england
ive actually won a fair amount at miami dice..
i understand what you are saying. when some one wins a large amount in the thousands the casino seems to go over the terms and conditions with a fine comb looking for the slightest error on the players part.

i feel for people that are new to online casinos because they will very easily fall fowl to the terms.

i see them posting there problems every day on various websites.

I have actually been gambling online for years. It was a genuine mistake of pressing the max bet button. I contacted support asap. Nothing more i couldve done reallly :( finally hit that doa wildline after years and had it taken from infront of my eyes lol
 

jackanory2279

Registered
Joined
May 13, 2015
Location
england
I have actually been gambling online for years. It was a genuine mistake of pressing the max bet button. I contacted support asap. Nothing more i couldve done reallly :( finally hit that doa wildline after years and had it taken from infront of my eyes lol

i would be crying tbh.. go and keep niggling the live chat and try to get a more clearer explanation on what rules you broke.,
you said that you were playing blackjack and roulette for a quite awhile.. i wouldnt be surprised if roulette is your culprit.
 

shanepeza

Newbie member
Joined
Aug 29, 2017
Location
england
i would be crying tbh.. go and keep niggling the live chat and try to get a more clearer explanation on what rules you broke.,
you said that you were playing blackjack and roulette for a quite awhile.. i wouldnt be surprised if roulette is your culprit.

Already checked they where nout to do with it. It was purely that accidental max bet. I asked live chat b4 i played if i was alowed and at what limits they told me no limits as its cash only. Dont worry i wont let it go. Iv emailed the account team they said its there final descision. If i wana take it further contact complaints. So i have just waiting on a reply. I wont rest until i get justice lol. Fair enough if i abused it but i told them straight away about the accident. & there was no win from that bet either
 

Slottery

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PABnoaccred
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Location
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You should have right to get your chat transcription about conversation where you were promised that this one too high bet is ok and that it's not breaching any terms if you play black jack or roulette with bigger bets than max £5, then you would have something for your table game playing has been ok as you asked it beforehand and also that this only one over bet was ok.

Then they at least would have to agree that you have been misinformed and you could use that to defend your table game playing which was probably factor to confiscate your winnings. If you have all that in written just like you told that you were advised, then you might have some case to discuss this matter further. Just request that original chat transcription what you have right to get and show that you were mislead this time of the day before you started your black jack and roulette playing. One round over bet without significant winning usually is not a problem when you have contacted support right away (and as you said, you were promised it's not like your game play after that in table games).
 

shanepeza

Newbie member
Joined
Aug 29, 2017
Location
england
You should have right to get your chat transcription about conversation where you were promised that this one too high bet is ok and that it's not breaching any terms if you play black jack or roulette with bigger bets than max £5, then you would have something for your table game playing has been ok as you asked it beforehand and also that this only one over bet was ok.

Then they at least would have to agree that you have been misinformed and you could use that to defend your table game playing which was probably factor to confiscate your winnings. If you have all that in written just like you told that you were advised, then you might have some case to discuss this matter further. Just request that original chat transcription what you have right to get and show that you were mislead this time of the day before you started your black jack and roulette playing. One round over bet without significant winning usually is not a problem when you have contacted support right away (and as you said, you were promised it's not like your game play after that in table games).

I will try that thanks. And honestly i dont think they are eveb disputing the table game because when i asked they quoted the reference for the max bet i did on spacewars and not anything else.
 

G1000

Newbie member
PABnononaccred
Joined
Jun 6, 2017
Location
Uk
Same thing happened to me about a week ago at their sister site. They confiscated 9k on the same grounds. I had a GBP10 bonus on a GBP20 deposit. It's shameful frankly.
 

Adam Randall

Full Member
Joined
Aug 30, 2017
Location
Australia
My thought is the moment they use the terms as a weapon to keep winnings that lets face it are hard enough to achieve, they they cross the line into being con artists and thieves.

I have no problem with a casino putting safeguards in place to protect themselves however the casino was not impacted negatively in this instance, had you won 10K on the $5 spin then sure that is a different story and I would side with the casino.

This behavior is just cheap, underhanded and makes my skin crawl.
 

Quickwin

Experienced Member
Joined
Nov 25, 2014
Location
Norway
I had a fight with them, Spinland where they confiscated my winnings, i took up the fight and after 1 month, they changed their mind.

You have to show them, you cannot be harrassed and scammed IF you did what you did and asked live chat and they said OK, they have all the chat script, so ask them to send that to you, if not i recomand to use another tool, i may send u PM on that how i got my money.

my result:

Dear XXXXX,

Following a second review of your account and activity we have decided to reverse our decision to confiscate your winnings.

Please find that NOK 6223 has been returned to your account balance.

In addition, as a gesture of good will we have added another NOK 500 to your account balance for you.

Kind Regards
Accounts Team
 

G1000

Newbie member
PABnononaccred
Joined
Jun 6, 2017
Location
Uk
I had a fight with them, Spinland where they confiscated my winnings, i took up the fight and after 1 month, they changed their mind.

You have to show them, you cannot be harrassed and scammed IF you did what you did and asked live chat and they said OK, they have all the chat script, so ask them to send that to you, if not i recomand to use another tool, i may send u PM on that how i got my money.

my result:

Dear XXXXX,

Following a second review of your account and activity we have decided to reverse our decision to confiscate your winnings.

Please find that NOK 6223 has been returned to your account balance.

In addition, as a gesture of good will we have added another NOK 500 to your account balance for you.

Kind Regards
Accounts Team



Hi, can you PM me and let me known how you proceeded with this?
 

ladyhawke

Meister Member
Joined
Sep 23, 2016
Location
Here, There, Everywhere.
I tend not to take bonuses I play with my own money to avoid this happening

Ditto. From what I have read on different forums regarding bonuses, many people strike lucky very early, but they still have massive WRs to meet, and inevitably bust out.

However, even playing with your own money, you need to be careful and still read the T&Cs very carefully, as there are some casinos which require a turnover of the deposit x5 before being able to withdraw.

Or even worse, impose a max of 6x-10x of the deposit on the first withdrawal.

In a nutshell, the T&Cs need to be read very carefully in all instances, as it seems as if casinos - in one way or another - are out to get us. :eek2:
 

Slottery

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Aug 21, 2017
Location
Malta
I tend not to take bonuses I play with my own money to avoid this happening

Exactly same. There are some casinos who have good reputation and want to keep it and only confiscate your winnings when there have been obvious advantage of that bet over max bet during your bonus. Then there are casinos which are willing to use even one single spin which you didn't benefit at all (except got your bonus wagered faster as spin was counted towards your WR). For all casinos i've been working and going through these kind of decisions, just warning not to do it again, especially when you contact support right away, is enough and fair way to do, confiscating winnings have been really last resort to do and that's usually when you can clearly see from playing pattern that somebody try to abuse bonuses. I hope these kind of casinos don't have long life cycle who just try their best to find some breach of terms.

If you are casino who is doing quite well, paying few thousand £€ is really drop in the ocean. To advise player that there is breach of bonus terms in game play but this time we are happy to pay out your winnings and give you warning that it can't happen again gives casino little bit better reputation than other way. Just really short looking to do so, as being bit fair and forgive you once, make it much better chance that you with time play your winnings back as you are happy to fair decision and flexibility instead of take your winnings and be quite sure not to see you never again and get this kind of free "promotion" in forums like this.

Still of course don't know whole story and where their decision is based, but if it would be my support/ruling, would just maybe added that one bet over max bet size more to your wagering and you would be punished enough by loosing that bet and that amount of it added to your wagering as it was against rules. I have no idea about this group and how they are doing and willing to run business, but at least these trusted casinos what are here with good rankings, own rep and wish to stay there, don't do stupid unfair decisions.

And as post i quoted, i'm really in that i don't use any deposit bonuses, maybe some first deposit to try out site with small bets and just see how it's running and if it would be new site i like to play. Welcome bonuses for me are just for small bets and get more playtime to get familiar with site and see if want to stay or not. Reload bonuses i just usually ignore, because what more casino offer them, more they have to add to bonus terms and then it really can be that you breach them in accident. Stay with good guys and who don't have to do these tricks as few thousands is something what one player deposit there in same day and if there is nothing fishy in your game play, they just shoot their own foot (still have to stress that i have no idea about this case and all the details but OP view, casino should at least provide you clear explanation where their decision is based to imho).
 
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