Question Spinit Casino - Any experiences with this casino?

CasinoBonusMast

Full Member
webby
Joined
Nov 23, 2016
Location
Netherland
Hi everyone,

I bumped into this new online casino, called Spinit (Genesis Global Limited). They're operating under UK and Maltese licenses. Seems like a good casino and they have a nice welcome bonus offer with good wagering. Thinking about signing up here. Any experiences with this casino?

Everything is welcome.

Thanks in advance.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
'Sister' site to Casino Cruise.

I'll not make further comment other than advise you to do some searches on here on CC and events gone by.
 

CasinoBonusMast

Full Member
webby
Joined
Nov 23, 2016
Location
Netherland
'Sister' site to Casino Cruise.

I'll not make further comment other than advise you to do some searches on here on CC and events gone by.

Hi Jono777,

Thank you for your reply. Did not know they are a "sister" to Casino Cruise, however I've had a bad experience with them a while ago with account verification and other stuff. Also, they are operating under EveryMatrix I think?

Hearing this is enough for me. Not signing up there.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Definitely a sister site to Casino Cruise.

I've been waiting for a withdrawal since last tuesday (6 days ago)

I sent my documents in as requested. It then took 76 hours for them to tell me that they wouldn't accept the passport scan, which has been accepted by every casino I've joined in the past 5 years.

They also wouldn't accept a screenshot of my bank statement, which other casinos have accepted.

Who doesn't conduct, most, if not all, of their business online now?

As they're an EveryMatrix site, wouldn't it be EM who do the KYC on their behalf? EM have previously accepted my documents many time.
It all just seems like standard stalling techniques.


So I took an actual photograph of my passport and explained about not having any paper utility bills or bank statements
That was 2 days ago....

And all this time, the withdrawal is reversible, although I'm not desperate for the money, so that won't be happening.

Also, since i'm not in a hurry for the money, I'll wait and see what happens to 'normal' (non-CM) customers, rather than try to have a rep speed things up.
 

SlotGrinder

Senior Member
Joined
Jan 8, 2016
Location
England
Same thing happened to me . They will refuse your documents twice on tenuous grounds and make you wait at least 72 hours each time before telling you so.. it's really pathetic because it puts you off ever playing there again . Eventually they paid me after about 9 days
 

asm

Experienced Member
PABinit
Joined
Mar 9, 2015
Location
Finland
Took me ages to get the withdrawal (600ish iirc) about a month or two ago, document verification took days.

Wouldn't play there despite winning.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
And..... STILL waiting..... 7 days later !!!!

And they're hoping to become accredited ?????
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Hi,

Signed up with them a month ago...finally got enough to make my first w/d. Now nearly going into a 72 hr pending period. Logged in to see another w/d back in my account, no email why....went on chat and they didn't know. So....not a great start really!
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Documents now approved, and apparently my withdrawal will be processed in the next 48-72 hours !!!!
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Documents now approved, and apparently my withdrawal will be processed in the next 48-72 hours !!!!

Woohoo! I just have another week! Get the money and get oottt

Update - the first withdrawal has now been returned. Live chat isn't working - no reason as to why as Im meant to be verified.

Pretty poor first impression - lack of communication, live chat poor and withdrawals going to take eons.

Avoid.

Finally got through to Live chat - apparently the payments team have the w/d's under 'risk investigation'. Asked what it was and apparently it's 'nothing to do with you personally' What the actual...Should get a response tomorrow apparently. Lord almighty!
 
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