spingenie bonus bar

[Casino2014man]

Casinos do not seem to care.. Look again at 32red as an example there..

I guess the directors and owners look at the amount of extra income from lack of self control (which must be huge, I dread to think)

I wish there were some figures out there..

Meanwhile they line their pockets

 

[Valhalla]

Casinos do not seem to care.. Look again at 32red as an example there..

I guess the directors and owners look at the amount of extra income from lack of self control (which must be huge, I dread to think)

I wish there were some figures out there..

Meanwhile they line their pockets

Correct. 32Red's only reason for changing their withdrawal process was to earn more money from people reversing withdrawals.
They know it. You know it. And I know it. Although they'd never admit it

It's the only reason any casino has a pending period...

 

[Valhalla]

Little update

Paul from SpinGenie (and here) just personally phoned me there now to talk about the feedback I've given.
Was actually very respectful and understanding regarding the cons I've listed. They've only been going since September which is why there is a lack of games, and more will be added in time (as well as potentially developing their own games - interesting).
He also agreed that the withdrawal process is perhaps not the best system and will be looking into it, so that's good.
I was also offered a bonus added to my account for taking the time to speak to him. I refused the bonus of course but it's still very nice to be offered.
All in all a nice phone call, which I certainly wasn't expecting. It's good to actually get to give feedback 1-to-1 with a casino, instead of emailing back and forth to incompetent CS Reps who only ever reply with copy & paste nonsense.

Thanks Paul

Deserve at least a 6.5/10 now for such good Customer Care
(the games and withdrawals are still a sticking point for me, for now)

 

[Bear Group Rep]

Hi Valhalla,

Thanks for the valued feedback and for the chat earlier.

As discussed, we've only been going for a few months now so it's early days for us and we'll look to add more games soon.

Regarding the withdrawals process. As mentioned, you make some good points and I've provided your feedback to our Product teams as we are constantly reviewing our processes - thank you for your time and feedback.

Have a great day.

Spin Genie Support

I deposited £50 here a few days ago and just couldn't stop winning. I've made a withdrawal of £1000 yesterday, but gotta wait the pending period out.

Brief review of the site:

Pros
The games all load perfectly, I've had no crashes or lag whatsoever (or funny balance activity, which is the norm for NetEnt lately). The site is really nice and well laid out, easy to find your way around. The amount of bonuses are near mind-boggling, and given I was betting £2 and £2.50 a spin, and the bonuses are "earned" though wagering, I quickly got up to level 35 and have countless bonuses to choose from now; free spins, free money, deposit match bonuses.
If you are the kind of player who likes bonuses, SpinGenie is definitely the site for you.

Cons
Serious lack of games to choose from. I'm honestly bored out of my mind with Starburst, TwinSpin, JATB etc. There's no CFTBL, Dead or Alive, Reel Steal, Excalibur (and countless others). The withdrawal process is daft; a 48-hour pending period is bad enough, but to not actually remove the withdrawal from my balance and then tell me I'm free to play on is just... stupid. I'm warned that if I play below my requested withdrawal amount, then said withdrawal will be cancelled.
This also means I can't take any of the host of bonuses that I've earned. Because if I do, I'll need to wager basically my entire balance (thus cancelling my withdrawal) just to complete the WR for whatever bonus I take. Why not remove the withdrawal from my balance and place it in a separate pending place? I don't get it, and I've never seen that at any casino I've ever played at.

Verdict: It's a good casino, but you're doing it wrong. 5/10

 

[Bear Group Rep]

Many thanks for the kind words- we'll try and get to 7/10 with you soon

Little update

Paul from SpinGenie (and here) just personally phoned me there now to talk about the feedback I've given.
Was actually very respectful and understanding regarding the cons I've listed. They've only been going since September which is why there is a lack of games, and more will be added in time (as well as potentially developing their own games - interesting).
He also agreed that the withdrawal process is perhaps not the best system and will be looking into it, so that's good.
I was also offered a bonus added to my account for taking the time to speak to him. I refused the bonus of course but it's still very nice to be offered.
All in all a nice phone call, which I certainly wasn't expecting. It's good to actually get to give feedback 1-to-1 with a casino, instead of emailing back and forth to incompetent CS Reps who only ever reply with copy & paste nonsense.

Thanks Paul

Deserve at least a 6.5/10 now for such good Customer Care
(the games and withdrawals are still a sticking point for me, for now)

 

[spintee]

I nether did grab a name lol, But my phone call was more than polite, Number was withheld but can get around that one Not that it maters as I was expecting a call anyway,

Also did you see my other post ? There was more Qs I would like to of ask but nothing to do with site, About whats the involvement with gaming realms and there other sites?

QUOTE=Valhalla;675036]Little update

Paul from SpinGenie (and here) just personally phoned me there now to talk about the feedback I've given.
Was actually very respectful and understanding regarding the cons I've listed. They've only been going since September which is why there is a lack of games, and more will be added in time (as well as potentially developing their own games - interesting).
He also agreed that the withdrawal process is perhaps not the best system and will be looking into it, so that's good.
I was also offered a bonus added to my account for taking the time to speak to him. I refused the bonus of course but it's still very nice to be offered.
All in all a nice phone call, which I certainly wasn't expecting. It's good to actually get to give feedback 1-to-1 with a casino, instead of emailing back and forth to incompetent CS Reps who only ever reply with copy & paste nonsense.

Thanks Paul

Deserve at least a 6.5/10 now for such good Customer Care
(the games and withdrawals are still a sticking point for me, for now)[/QUOTE]

Hi Valhalla,

Thanks for the valued feedback and for the chat earlier.

As discussed, we've only been going for a few months now so it's early days for us and we'll look to add more games soon.

Regarding the withdrawals process. As mentioned, you make some good points and I've provided your feedback to our Product teams as we are constantly reviewing our processes - thank you for your time and feedback.

Have a great day.

Spin Genie Support

 

[spintee]

I also have to mention that the bonus game is crap, £10 max win but there is no way you can collect all that, And the poxy 5 or 10 free spins are useless,
I still rate 8/10 I would up that score if there more games and withdraw did not stay on balance, Please no one hold there breath as things do change but so far top notch

 

[Valhalla]

Many thanks for the kind words- we'll try and get to 7/10 with you soon

Bare in mind the 6.5/10 is not intended as an insulting rating from me, and is purely because of my personal preference; Almost ALL of my favourite NetEnt games are missing (and I really only like NetEnt and Microgaming). You have Flowers (yay), but as mentioned, no Dead or Alive, CFTBL, Excalibur, Pandora's box and loads of others.

I'll see how rapid my current withdrawal is, and certainly stick around in the hope the slots collection is bulked up a bit more in future.
The games themselves are rock solid; no stuttering, freezing, lagging etc. Bodes well for the foreseeable

 

[Bear Group Rep]

Hi Spintee,

Just to confirm that Spin Genie is a brand that is operated under the UK & Alderney licences of Bear Group Ltd. Currently Spin Genie is the standalone brand on this licence although we intend to add additional brands in the future.

Bear Group is part of the wider Gaming Realms PLC. The other brand you mentioned, however, is simply marketed by Gaming Realms yet is licenced under a different network (as you mentioned) so there is no connection at all from a licencing, compliance, wagering or software perspective between Spin Genie and the other brands you mentioned.

Hope this helps

Spin Genie Support

No, Unsure if the rep marked my account as ok, Well till you get to a certain withdraw amount than most will than ask, I can count on one hand how may times I have been ask for I.D in ten years, But as in U.K than I guess they can do some easy checks if need be, Worth go, Not a great deal of slots to chose from but every thing is hassle free, No error's / lags & any bonus is instantly credited,

Also an active rep here so puts you on ease abit knowing you are in safe hands, I do not really give much credit to casinos but I think this one is worth it,

One thing if they start changing wager requirements ect and start adding games only to get aload of errors than I eat my words.

I do not no how the whole operations work but I no gaming realms have castlejackpot that runs from the IPS network, & all there sites is constant errors, I have a funny feeling that CJ does do things different from the rest of the group as when I get messages from the sites I have signed up to from IPS than they all come at once to all the sites Im signed up to from them but nether one from castlejp? But even that group has now changed there wager from 25x to 35x wager, I have not played castlejp in a while due to they changed the Friday 100% bonus to 50%

 

[Valhalla]

25 minutes for document verification. That's great

Obviously, being Friday, my withdrawal (to debit card) will be elongated, which can't be helped or blamed on SpinGenie. But so far no problems at all

 

[spintee]

I see the advert on TV early hours in this morning, Must say its one of the better adds for casinos I have seen,

 

[Jono777]

I see the advert on TV early hours in this morning, Must say its one of the better adds for casinos I have seen,

Yeah I saw that too mate, not bad at all

For some reason I also feel kind of more 'reassured' when I see a casino advertise on TV.

 

[Valhalla]

£1,200 withdrawal from SpinGenie was in my account yesterday. I withdrew on Friday night so that's only 1 day when you take away the weekend.
That's extremely fast, well done chaps

 

[Bear Group Rep]

Good to hear - enjoy

£1,200 withdrawal from SpinGenie was in my account yesterday. I withdrew on Friday night so that's only 1 day when you take away the weekend.
That's extremely fast, well done chaps

 

[cncas123]

I spoke with Paul today, very helpful and definitely 9/10 at least. Its just a pity that other casino's dont seem to value the interaction with customers. This is a big plus for Spingenie in my book.

 

[Bear Group Rep]

Appreciate the comments, many thanks

I spoke with Paul today, very helpful and definitely 9/10 at least. Its just a pity that other casino's dont seem to value the interaction with customers. This is a big plus for Spingenie in my book.

 

[spintee]

Appreciate the comments, many thanks

The sites running slow and also the first game I went on to was errors, I say this as I made a small deposit of 10 and got 5 bonus and was just about to run out of juice than got a 45 win,

which I most great full of as keep me playing, I have has 53 quid of deposits today across sites, and £10 comp and a £50 win from a torney,
Out of all that playing max 30p spin except from the win I just got which is min 50p than I only had one bonus round on piggy riches for a £6 win, Unbelievable and was down to my last few squids before the 45 drooped in, Is my luck changing? You bet its NOT but abit of extra play

 

[Valhalla]

The only reason I haven't made any more deposits yet is the lack of game choice.
The site is very nice and the CS is great, there's just nothing at SpinGenie that I can't find at, for example, BetSpin or Slotty Vegas. But both of those establishments offer practically instant withdrawals, which is a big draw. As well as Supercharged winnings at Slotty, and wagering-free free spins at BetSpin.

Certainly won't close my account, and will return to play properly. Just not right now. On the back burner though

 

[Bear Group Rep]

Thanks for the continued feedback, as always all feedback and suggestions are forwarded to the Product team.

The only reason I haven't made any more deposits yet is the lack of game choice.
The site is very nice and the CS is great, there's just nothing at SpinGenie that I can't find at, for example, BetSpin or Slotty Vegas. But both of those establishments offer practically instant withdrawals, which is a big draw. As well as Supercharged winnings at Slotty, and wagering-free free spins at BetSpin.

Certainly won't close my account, and will return to play properly. Just not right now. On the back burner though

 

[spintee]

wrong casino I think lolo

Edited

 

[Bear Group Rep]

Thanks Spintee,

That specific error would be displayed by the slot provider themselves, rather than our own platform, but I've passed it on to our techies for their info and comments.

Hope your luck changes soon

Spin Genie Rep

The sites running slow and also the first game I went on to was errors, I say this as I made a small deposit of 10 and got 5 bonus and was just about to run out of juice than got a 45 win,

which I most great full of as keep me playing, I have has 53 quid of deposits today across sites, and £10 comp and a £50 win from a torney,
Out of all that playing max 30p spin except from the win I just got which is min 50p than I only had one bonus round on piggy riches for a £6 win, Unbelievable and was down to my last few squids before the 45 drooped in, Is my luck changing? You bet its NOT but abit of extra play

View attachment 53340

 

[spintee]

Thanks Spintee,

That specific error would be displayed by the slot provider themselves, rather than our own platform, but I've passed it on to our techies for their info and comments.

Hope your luck changes soon

Spin Genie Rep

As I pointed out a while ago above, The site was on snail move, Nothing to do with my side, I do no that games provider if spinning for certain amount of time than does cut out, Been playing for years on them slots, So site must been running slow, I have actually not played for abit in last hour due to the slowness, But agin it dos happen across the best of sites,

My luck is not going to change in a hurry, All my life I have had bad luck & not just with gambling, One of them things in life, At least I can say I had a crazy life You only live once