WARNING SpinEmpire is confiscating winnings, ignoring player issues

maxd

Head of Complaints (PABs), Senior Forum Moderator
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
<div class="bbWrapper">Several weeks ago a player came to us to report that the casino had deleted his account when he requested a €1100 withdrawal. At first the casino told the player this was because of a discrepancy in the player&#039;s KYC documents but when pressed said only &quot;other departments are looking into it&quot;. After six weeks and 22 ignored emails the player reported the case to us.<br /> <br /> When we approached the casino they said &quot;we already addressed it to the relevant department&quot; and that they&#039;d contact the player to resolve the complaint. Nothing happened. Repeated attempts to raise the issue to discuss details were ignored:<br /> <br /> <b><span style="color: #FF0000">Warning</span> : SpinEmpire is confiscating player balances without reasonable explanation. They are also ignoring player complaints. Players are advised to look elsewhere for their gambling services.</b></div>
 

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