Spin Station Casino

Hi all,

didn't want to make a new thread about this but can someone tell me if this was right what happend to me last night.

I signed up at this casino and received some free spins, won €21.02 of them.
With the free spin winnings i managed to win some on Gonzo's quest.

My total bonus balance was €114,95 and when i checked balance in my account the rollover was €21.02.
I couldn't wager with the bonus money which i think it's a fair rule, so asked the live chat what amount i have to wager if i deposit €20.

I thought i had to wager 35x €21,02 (the initial win from free spins)

But live chat told me to wager 35x €114,95 (full bonus balance) + 35x €20 (deposit) that's a total of €4723,25 to wager and because it's from a welcome bonus,
the max. withdraw is €100

I only want to know if this is normal or did the live chat made a mistake?

krHpXEH.jpg
 
That rollover shown in the screenshot would be 21.02 x 35 (735.70) - that's on the free spin winnings right?

114 x 35 is totally incorrect info. I know this as I've used their 'my account' section snumerous times to check remaining wagering on bonuses I've taken in the past.

However if you were to deposit on top then its serious WR time.

I joined this place this week (yet to deposit) and seen that it is a 200% SUB.

Their sub's carry D+B wagering !!! (future bonuses (excluding all first 3 deposit bonuses) are xB only - phew!)

For a depo of £20 (staring balance £60) you'd be looking at 2,100 WR.

I'd try and meet the wager on what you have and pinch the cheeky 100 max take out from them, if you fail maybe deposit and take sub but only after totally zeroing balance (not even 1p left) log out and back in first to clear old/busted WR from the no deposit stuff first.
 
Thanks for reply, that what i was thinking.

And also why is there a max cashout if i have to deposit to wager the bonus,
then it's not a no-deposit bonus which have a max cashout?!

I was very clear in chat and asked if it was really like he said, but he was sure.

So i did some stupid spins to clear my balance and placed the casino in my mail spamfolder.




Ray Thu, 11/17/16 03:42:10 am Europe/Amsterdam

Hello djwonda***. How are you today? I'm here to assist you.






djwonda*** 03:43:42 am

Hi ray, can you help me please, i have a question and don't really understand the terms. i won €22,-- from free spins at signup as new customer. with that amount i was playing and won some money but the wagering keeps 0%
i have now bonus balance 114,95 and do i have to deposit to clear the wagering? 03:44:15 am






Ray 03:44:39 am

Please kindly note, before you can withdraw you need to make a first deposit to unlock your winnings. Once you make your first deposit the wagering will be initiated. You are required to wager your deposit as well as full bonus balance in your account x35






djwonda*** 03:45:37 am

the full bonus balance? i thought only the 22 won from the initial spins?
in my account it says rollover €21,02 03:46:21 am






Ray 03:47:10 am

Yes the full balance has to be wagered once you deposit
the roll over will update once you deposit






djwonda*** 03:49:00 am

sorry i don't really understand, so if i deposit €20 what do i have to wager? with a initial free spin win of €21.02 and total bonus balance €114,95 which i won with the free spin winnings, so not the initial bonus






Ray 03:49:30 am

if you deposit now a 20euros, you must wager 114.95 x 35 plus deposit 20 x 35






djwonda*** 03:50:53 am

so almost 5000 wagering for a deposit of €20? lol
and the max withdraw from it is €100? 03:52:04 am






Ray 03:52:10 am

thats correct






djwonda*** 03:52:51 am

so i deposit €20, have to wager €5000 and the max i can win from it is €100?






Ray 03:53:13 am

Correct that's the max from the free spins






djwonda*** 03:54:46 am

okay i will see it as play money and never touch this casino again haha, nothing personal Ray. thanks for your time and have a good night!


Ray 03:54:53 am

Thank you for contacting support. Feel free to contact us anytime. Bye for now




 
Last edited:
Yeah he's give you duff info.

The 21.02 was what needs wagering x35 NOT the 114 odd.

He also omitted to tell you if you depo 20 you'd have to wager that plus the bonus which is credited.

Best way thinking about it would have been to chuck the 20 in but select 'no bonus' when offered that way you'd only have the 21.02x35 to wager.

Stuff it now I read this, even tho I'm 99% I ain't gonna bother depositing with em, too much of a headache.
 
Thanks for reply, that what i was thinking.

And also why is there a max cashout if i have to deposit to wager the bonus,
then it's not a no-deposit bonus which have a max cashout?!

I was very clear in chat and asked if it was really like he said, but he was sure.

So i did some stupid spins to clear my balance and placed the casino in my mail spamfolder.

[/U][/I]

I found the chat very amusing. Good for you for voting with your wallet.
 
didn't expect that answer, but he was really sure it was like he said.

I really understand that if there is a no-deposit welcome bonus that there is a max cashout and if you need te deposit before you can withdraw your winnings from the no-deposit bonus with a max of €100 i'm okay with it.

But have to make a deposit to wager the "no-deposit" bonus wins, wager your deposited money and only able to cashout €100 because it's a "no-deposit" bonus haha.

Was so happy when i found out that they still have the old versions of the netent games and not the html5,
and exact like you said...i vote with my wallet.

Thanks
 
The pending withdrawal problems like in the other reviews still exist. Pending time isn't correct. Did make a withdrawal 66 hours ago and my documents were verified more than 55 hours ago. It's Friday now and in the Support Chat thay say that I must wait for the next business day (monday) for sending the payment. Don't want to make a solution for me and were rude. Very bad!
 
After one week waiting for my money....Spin Station reversed my withdrawal to my balance again! "The department could not review my documents within 7 days, the system automatically stopped and transferred your withdrawal back to your account " they said as reason. But my account was already verified a week ago! I think, the only thing that they want is that I play again and lose my money...
But, did make a new withdrawal. What a casino is this man! censored
 

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