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Spin Rider casino unclear terms

Discussion in 'Casino Complaints - Bonus Issues' started by nuera007, Feb 10, 2018.

    Feb 10, 2018
  1. nuera007

    nuera007 Experienced Member

    Occupation:
    electrician
    Location:
    ginland
    I made a deposit 100€ + 100% welcome bonus to Spin Rider casino. Bonus terms state that wager is 35x bonus amount of 100€.

    I contacted support askin that can i forfeit that bonus cos i havent went under bonusbalance and they said "no" cos bonus is active and that is ok for me. Then i asked how much i have left to wager and answer was 6459€. I asked that how come that is so much cos it should have been only 3500€ for bonus amount. Answer was that i need to wager also my deposit once and the showed me this rule

    9.3 from terms and conditions
    " The minimum withdrawal is €30. To make a withdrawal, you must have made or make a minimum of one purchase in your lifetime with us and you have wagered at least once, in full, the deposited amount"

    So eventhough it says i have to play deposit through once (1x) by them it means 35x

    Spin Rider is a brand managed by White Hat Gaming Limited on behalf of Caddell Limited N.V., which is regulated by the UK Gambling Commission under licence number You must register/login in order to see the link. for customers in Great Britain.
     
  2. Feb 10, 2018
  3. raas

    raas Full Member

    Location:
    UK
    If you play with bonus you need to wager deposit+bonus 35x, If you make deposit with no bonus you need to wager you deposit 1x before you can withdraw you money.
     
  4. Feb 10, 2018
  5. nuera007

    nuera007 Experienced Member

    Occupation:
    electrician
    Location:
    ginland
    But it doesent read anywhere like that. In bonus rules it says 35x bonus amount and in terms and conditions it says "Once" what means 1x
     
  6. Feb 10, 2018
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    All Caddell casinos I've ever looked at have (D+B)x35 on the Welcome Bonus, then Bx35 only on subsequent bonuses.
    (But it's not that easy to spot I agree!)
    That's why I don't get many sign-ups to their casinos via my site - cos that's far too high IMO :(

    Never heard of this casino before - but didn't take long to find the offending term on their Promo's Page:

    iv.The Casino welcome bonus is subject to standard 35x play-through requirements as laid out in the Promotional Terms and Conditions above with the addition that you must wager on the total amount of cash deposited and bonus funds received.

    KK
     
    Last edited: Feb 10, 2018
    dunover likes this.
  8. Feb 10, 2018
  9. nuera007

    nuera007 Experienced Member

    Occupation:
    electrician
    Location:
    ginland
    well this is last time when take any bonusses for these sites
     
  10. Feb 10, 2018
  11. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    If it's the welcome bonus, then the wagering is Deposit+Bonus, which is standard at all Caddell sites and is listed in the promotional T&C

    (iv) The Casino welcome bonus is subject to standard play-through requirements as laid out in the Promotional Terms and Conditions above with the addition that you must wager on the total amount of cash deposited and bonus funds received.

    Any bonuses taken after the welcome bonus will be just 35xB
     
  12. Feb 10, 2018
  13. BillyBonanza

    BillyBonanza Experienced Member webby

    Occupation:
    Makin Monies
    Location:
    Canada
    Yeah you need to go down a bit further for the welcome bonus terms. And this casino is white hat gaming and is sister casino to miami dice, casimba, spinland a couple others.

    If it makes you feel any better I accidentally took the 100% bonus on a $200 deposit so had $14,000 wager and I beat it last night with $1300 balance. So it can be done! gl
     
  14. Feb 11, 2018
  15. BrianGhattas

    BrianGhattas Where's My Handpay?!?

    Occupation:
    Freelancer
    Location:
    Ottawa, Ontario
    That makes two of us. I went even further and took a 200% bonus on a $50 deposit and was able to finish with $450.
     
    Betreels Casino and KasinoKing like this.
  16. Feb 12, 2018
  17. BillyBonanza

    BillyBonanza Experienced Member webby

    Occupation:
    Makin Monies
    Location:
    Canada
    Yeah i think thats how you need to play these bonuses if you are an average or low roller because anymore and the wager is killer but on $50 deposit and $150 start its only $5250 which isnt so bad..but anymore gets too high.

    Or if you are a bit higher or just wanna have a shot at highrolling they can be good too. Massive wager but you can do $5 spins til you either hit some monsters or bust out.

    The good thing about all these caddell casinos is after you take the first welcome bonus, the other bonuses that you get in your email are 35x the bonus which is quite decent.
     
    dunover likes this.
  18. Feb 12, 2018
  19. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, don't worry too much about the SUB (as KK says it DOES clearly state SUB is 35xD+B) because thereafter you get 35xB only which is hard to find nowadays and they give you plenty of them. I too have cashed many Caddell SUBs out.
     
    KasinoKing likes this.
  20. Feb 12, 2018
  21. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Glad to see they have removed the min £1 bet BS from the terms.

    Nothing negative to say about Spin Rider. My withdrawal was pending for about a day and a half before processed.
     
    Jono777 likes this.
  22. Mar 9, 2018
  23. nuera007

    nuera007 Experienced Member

    Occupation:
    electrician
    Location:
    ginland
    Well in my case there is only negative to say. I made a withdrawal of 700€ in february 10th. It's been month now and i havent got my withdrawal to my bank account. They have given all nice excuses. Latest was that it was paid february 28th and then it would take 3-5 business days to finish. I asked March 6th about that again and they said 3-5 days. So i waited until yesterday and asked again and answer was that in my case it might take longer and it should be on my bank account at March 14th. So i would be suprised if that money will be in my bank account next week. And they have banned me from whole network after that withdrawal.
     
  24. Mar 12, 2018
  25. dbl88

    dbl88 Experienced Member

    Occupation:
    Tech support
    Location:
    Sweden
    Sad to hear:(

    I got my KYC and withdraw accepted kinda immediately, also managed to build 0.4 euro left from freespins into another 150 euro withdraw, got it to.

    Now i think i wont play there again^^
     
  26. Mar 17, 2018
  27. nuera007

    nuera007 Experienced Member

    Occupation:
    electrician
    Location:
    ginland
    Well lets do some update to this. I got that withdrawal to my bank finally this thursday. So it took little over month for that withdrawal to be completed. When they did that manua payment at 28th of february it had failed but they still said everytime that it might take longer and wait and wait for more. So 14th of march came and of course that payment wasnt in my bank account. So i contacted them again and told the same story as before. So their "payments" team rechecked that payment again (wondering why they didnt that earlier) and paid it again to me. Now that payment went throug and it took only one day and it was in my bank aacount.
     
  28. Mar 17, 2018
  29. Gonzo

    Gonzo Abusive troll

    Occupation:
    own company
    Location:
    Sweden
    Deposited 10k swedish krona here in about 3hours.Then i asked here in the chatt for a godwill bonus... Omg when she cheked my acount and came back. She said i have loaded a nice 50kr sek on your account enjoy so for about 1k euro she gave me 5euro and said that was a nice bonus. I just closed the acount. I know they dont need to give any bonus but come on when they do like this i just get uppset.
     
    rena35 and KasinoKing like this.

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