Spin Palace Support

[poser]

Hi,

what's up at this casino. Did they fire 9/10 of their support team:

4 days no email or casino mail answers.

And this is one of the CHAT (is this a chat ??) sessions:

Whole session was ONE HOUR !!!!!!!!!!!!!!!



An online representative will be with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be

with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be

with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be

with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be

with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be

with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be

with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be

with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be

with you shortly. You are currently number 1 in the queue.

You are now chatting with 'Gareth'

Gareth: Hello. How may I assist you?

Me XXX: Hi

Me XXX: I have a question

An online representative will be with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be with you shortly. You are currently number 1 in the queue.

All operators are currently assisting others. Thank you for your patience. An operator will be with you shortly. You are currently number 1 in the queue.

You are now chatting with 'Gareth'

Gareth: Hello. How may I assist you?

Me XXX: Hi

Me XXX: I have a question

Me XXX: I made a withdraw of XXX Euro. Can you say how long it will last to get it in my moneybookers account

Me XXX: ?

Me XXX: my accNo: tsprXXXXXXXX

Gareth: I'm sorry for the delay. I'll be right with you.

Me XXX: ok

Gareth: Thank you for waiting. I'll be with you in just a moment.

Me XXX: your really busy..

Gareth: I will be right with you.

Me XXX: ..

Gareth: I'm sorry for the delay. I'll be right with you.

Gareth: Thank you for waiting. I'll be with you in just a moment.

Me XXX: what is a moment for you ?

Gareth: I will be right with you.

Gareth: I will be right with you.

Gareth: Thank you for waiting. I'll be with you in just a moment.

Me XXX: yes ?

Me XXX: are you ?

Me XXX: Hey, say just one word, NOT from a computer !

Chat session has ended.

-------------------------------------

What is this ???

 

[mrracetrack]

There really is no excuse for that... it seems like the customer support for numerous online casinos has really deteriorated over the last 8-9 months.

Not that most were anything to brag about before...

Efficient customer service has been a weak point for many casinos for years... and I see an even further decline lately.

 

[Palace Group]

Not good

I agree, this is not acceptable at all.

We have had system issues over the 24-48 hours that have been resolved now.

Please send me your account number via PM and I will sort you out.
This is not the norm for us, as most people know we are always on top of our support and give the best we can to our players.

I look forward to hearing from you.

Kind regards,

Darran

 

[Palace Group]

All sorted out

Hi,

I chatted to the player and everything is sorted out.
Our system problems are resolved and there was no real delay on the payment.
I think some clarity was just needed

If anyone needs help with any of our casino's just drop me a PM.

Thanks,

Darran

 

[poser]

All solved

All solved. Got paid in time.

Great help from their support manager here in the forum. More to give info, he said the payment was just on the way. All we are only human, and also in a casino support, there can be problems, no problem.

Hint for Casino: at minimum a automated mail, stating, that they got the mail, would be nice. Or in case of trouble, just a short explanation why the delay in answering. All simple but effective.

As I said, it was not the time, but the absolutly not available support in either way what bothered me. I had the same case 1 year ago, and they never really got back to me or paid me, so if you had this once, you are even more scared... (It was a rogue as I know now, thx to CasinoMeister).

Good feeling to have this forum...


THXTHX