Spin Palace payments

[leszeksch]

Hi.
On last saturday 01.10 i cashed out for 1200GBP in Spin palace casino.I have sent them two scans of my photo ID`s and three scans of my utility bills.They don`t paid me winnigs to my neteller acc.This is my second withdrawal from Spin Palace.I have lost about 1800 GBP in Spin Palace and they told that i`m VIP.
Should i worry?Why reputable casino is paying so slowly?Why they don`t ask me for my docs when they processed my first withdrawal(only 127GBP)?

 

[Simmo!]

Assuming everything is legit your end then there is no need to worry. Spin Palace and their sister Ruby Fortune are good casinos so if anything, its probably down to your location more than anything. Plus they are eCOGRA certified too. Unfortunately some countries come with their fair share of fraudulent players so some casinos take a bit longer to verify play.

Also, a lot of casinos let first payments go through if they are relatively small, but maybe as its only your second withdrawal and its a fairly big one, they are double checking. I've had that on occassions beforebut after thats done it all goes well generally.

I wouldn't worry - if its your own PC, you only have one account and you're not an obvious bonus abuser then you'll be fine IMHO.

Cheers

Simmo!

 

[leszeksch]

Spin Palace

A few months ago i have won about 2500GBP in Ruby Fortune .They paid me in 48H. without any problems.And now Spin Palce very disappointment me.Especially i lost in july 1500GBP in one day playing in Spin Palace.
I know they will pay me,but i think i will not play more in Spin Palace ,because i hate if i have wait too long for my winnings.

 

[silcnlayc]

I think that a lot of these casinos (not all) that delay payment for 4-10 days (I have waited that long for them and quit playing at thier sites for that reason) don't understand the concept of a true gambler when it comes to paying them.

The faster we get our money, the faster they get it back and then some. What is so hard to understand about this? Doesn't anybody understand this in the gambling industry??

How do they think Las Vegas, Atlantic City, etc, all get built? Not by holding out on the winners, paying them as they stand there QUICKLY, and wining and dining them to KEEP them there to spend it all back QUICKLY....HELLO out there, you guys listening???? We can't play if we don't get paid..

I for one have waited till I got paid before playing at the same casino because of the reverse feature requires you to withdraw it all and then resubmit another withdrawal even if you only want a few dollars..then the waiting restarts...dumb move on thier part..

I just go to another casino and deposit my limit there until I get paid from the other one..don't they get it?

I have quit playing at these sites that take forever...too many good ones out there taking thier place...I LOVE Inetbet...got paid in 20 minutes after withdrawal....what a place!

 

[leszeksch]

Spin Palace

Spin Palace don`t need players who lost 1500GBP one day.I can`t understand why?Six days and they can`t pay my winnings.

 

[leszeksch]

Spin Palace

Spin Palace don`t paid ,yet.They don`t paid me without any reason.Four days ago i have sent all my docs. and they tell me they have to trasnslate my docs because of language barrier,but my name and adrress are the same in Polish and english.My driver license is valid in all EU countries ,but not in England?
Can anybody help me with receive my winnings?

 

[The Dude]

Hi leszeksch,

There is a sticky thread in this complaint forum that is required reading by everyone. That's why it's entitled MUST READ:
Old URL

Question: have you spoken with anyone in customer service about the delay?
+44-800-587-1474 If calling the UK is expensive for you, ask them to call you back at your number.

Since this is an eCOGRA casino - I would recommend contacting Tex Rees but only if you are unsatisfied with support or managerial decisions. eCOGRA needs to be aware what is going one if there are problems.

Since this casino is listed here, please fill out a PAB. I can't do much without your name and account number. https://www.casinomeister.com/player-arbitration-pab/

I'll point them to this thread in the meantime.

 

[leszeksch]

Spin Palace

I have spoken via phone with Spin Palace support without any results.They told me my scans are clear and i have to wait.But how long?They don`t tell me.Delaying payment without any reason is very unfair.

 

[Tim Whyles]

Hi leszeksch

I've just spoken to the support department who have informed me that you will be paid today. Your documents took a little longer to process than normal and they had to have them translated which is why your cash-in has been slightly delayed.

You should hear from the support department shortly.

Best regards,

Tim Whyles
Affiliate Manager
WagerShare - www.wagershare.com

 

[leszeksch]

Spin Palace

I have been paid in full today.Spin Palace credited my casino acc. with 50GBP gift.I`m happy now.
Thanks.

 

[Simmo!]

they had to have them translated which is why your cash-in has been slightly delayed.

You mean you dont employ Polish support staff Tim? Wow

 

[GrandMaster]

I've just spoken to the support department who have informed me that you will be paid today. Your documents took a little longer to process than normal and they had to have them translated which is why your cash-in has been slightly delayed.

I fail to understand why a translation is necessary. If it is an EU standard licence, then all the fields should be in the same place as on, say, a British licence, and even if it is not, it should not be too hard to figure out which fields are the name, address and date of birth of the holder.

 

[Simmo!]

"The Voice Of Reason"

"The Voice Of A Cynic"

 

[vinylweatherman]

Palace Payment

I have been VIP there, and have worked out that they do not process payments through the weekend. As you withdrew on Saturday, the process would take place on Monday, even if the pending cleared earlier. Clearly the document translation issue delayed this till the end of the week.
The Casinomeister Do's and Don'ts suggests getting documentation pre-approved before a withdrawal is even on your mind. I expect that if this had been done you would have received the withdrawal by Tuesday, if not Monday.
Most casinos do not encourage this though, players have to volunteer their documents. I expect there must be a good number who play once for the bonus, and for whatever reason, do not become regular players. It would be a cost to the casino to verify documents, and hire a translator, for a player who may not return.

If you are VIP as you say, I would have hoped they would have been confident enough of you being a return player to get document verification sorted in advance.

Spin Palace do seem to have CS issues though, the "Monthly Newsletter" has not appeared since July, and the one that has JUST appeared has competitions that all ended last week.
I have been playing on the Weekly E-mail promotions since the last newsletter, and they are pretty good for VIPs, and there is good variation around 2 themes, deposit bonuses, and cashbacks on gross loss on all or selected games. % cashbacks are pretty high too - 40% to 50% at times, never less than 25%. Other groups tend to have these at 15% or less.

 

[solring]

Spin Palace and their sister Ruby Fortune are good casinos so if anything, its probably down to your location more than anything.

I agree with this. I've cashed out of Spin Palace on 5 separate occasions and Ruby Fortune on 7. The longest delay I had was 11 days; typical time is 2-4 days.

 

[Dirk Diggler]

I also agree that these are usually very speedy at paying.

I had a good win there a week ago and cashed out over 5500. Cheque arrived within 3 days which is as fast as anyone I've ever played at in regards to sending a cheque.

 

[schankwart]

I am very pleased with Ruby Fortune and Spin Palace myself, as they are an outrageous group. Excellent customer service, payments, VIP treatment and reliable software has brought them to the very top of my list of great Casinos.

Well done!