Hi, down on this page you have the Lotteries and Gaming Authority in UK. *snip*
i am having a major problem with spin palace casino at the moment,
and i hope that someone can help me or at least give me a good advice.
last month i won more than 3000 bucks hitting a number on roulette,
afterwords i went to the cashier to withdraw my money,
which was no problem as usual.
after two weeks i still didn't get paid out.
back then, i still wasn't too worried, as i know that some casinos take lot of time until they send you your money.
so i thought it wouldn't be a big deal if i play again.
"knowing" that my money was on the way, i made a new deposit (which was no problem as well!)
and luckily i hit a number again,
about 3500� for the second time
so i won more than 6000� in less then three weeks.
of course i tried to withdraw my money again.
this has been like 10 days ago.
two days ago i logged in at spin palace too see what is going on with my money.
my account was logged.
at least i could get in contact with the live chat to ask him what is going on with my account and espacially with my money.
the only thing the guy said was,
that they don't have to explain anything,
it's a manager's decission and if i have any doubts or questions i can take a look at their conditions.
i asked if at least my money was on the way,
but he said that follwing to their conditions the casino has the right to keep any winning and sent me a link.
that was all, he didn't reply to further questions.
so what can i do now?
i did nothing wrong! i was playing with my own deposits.
i didn't had a bonus and didn't even play with any strategies or something,
i just placed a bet of 100 on a number and had luck for two times.
i wrote this to let everyone know to take good care playing at spin palace because as you see they don't think it's necessary to let you know about how they make decissions.
and of course i would presuade it a lot,
if anyone has an idea how to get my money after all.
thanks a lot in advance
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