gamblingman
Dormant account
- Joined
- Jul 30, 2006
- Location
- Israel right now Thailand
I had the luck to win $6600 playing their signup bonus back on July 2006.
They decided not to pay because they claim that excluded games were played.
I thought maybe they changed the terms and now the games I played are excluded but I was surprised to see that the terms have not been changed.
I played Tri card poker and Deuces wild, I might have played also Joker poker or Deuces and Joker but no Aces Videopoker and no Jacks or better.
They don't reply to my emails anymore.
I tried the eCOGRA, they repeated the casino voice, bonus abuse...
When I replied to Tax Ree from eCOGRA explaining that no excluded game was played and this is a mistake he also chose not to reply any more to 3 of my emails.
Hi there xxxx,
Account tsprxxxxxx
Kindly note that we have removed the 100% Sign on bonus and all
winnings, and we have issued your initial deposit of $50.00 back to
your
NETeller account.
The reason for this is due Terms and Condition of the Casino state the
following:
1)If an excluded game is played before completion of the above wagering
requirements, the casino reserves the right to void all play and close
the
account, and require the player to forfeit the deposit.
You may view the Terms and Conditions via the following:
We trust that we have been of assistance.
By the way my deposit was 75 and I played a totally different bonus, the bonus they probably meant is the only slots bonus deposit 50 get 200 but I played the deposit 75 get 75 , different terms.
More emails from them :
Hi xxx,
Indeed you have made a deposit of $75 and went on to receive the
additional $75 bonus. According to our website the following terms and
conditions are applicable to the 100% Match Sign-up Bonus.
- Please note that the initial deposit plus the bonus needs to be
wagered 15 times before you can withdraw. Wagers on craps, all roulette
games, bonus paigow poker, casino war, sic bo, all baccarat games, All
Aces Video Poker, All Aces 10-Play Power Poker, all Jacks or Better
Video Pokers and Red Dog are not counted when calculating if the
wagering requirement has been met. Wagers on any of the Blackjack,
Power
Poker and Video Poker games will be weighted at 10% towards meeting the
wagering requirements (for example if you were to only play Blackjack -
you would be required to wager the initial deposit and the bonus 150
times before you can withdraw).
- This offer is subject to ongoing review and the right to change the
offer and its terms is reserved.
And eCOGRA:
Dear xxx,
We have investigated your query with the casino and have found that there are issues with the documents that you sent in for ID verification and that your gameplay indicates bonus abuse. As such the casino is going to refund your initial deposit and have voided your gameplay, this is according to their Terms and Conditions which can be found at
Regards,
Tex Rees
I sent them at the beginning only my Passport. They asked for more IDs for verifications and they finally accepted my IDs.
This is why it took so long to get paid my initial deposit, I had to send them my driver license,national ID and also my renewd Passport(the old one was expired during August and they have not paid yet) to pass they verification procedure.
If you're looking for information on Spin Palace Casino, Click here!
They decided not to pay because they claim that excluded games were played.
I thought maybe they changed the terms and now the games I played are excluded but I was surprised to see that the terms have not been changed.
I played Tri card poker and Deuces wild, I might have played also Joker poker or Deuces and Joker but no Aces Videopoker and no Jacks or better.
They don't reply to my emails anymore.
I tried the eCOGRA, they repeated the casino voice, bonus abuse...
When I replied to Tax Ree from eCOGRA explaining that no excluded game was played and this is a mistake he also chose not to reply any more to 3 of my emails.
Hi there xxxx,
Account tsprxxxxxx
Kindly note that we have removed the 100% Sign on bonus and all
winnings, and we have issued your initial deposit of $50.00 back to
your
NETeller account.
The reason for this is due Terms and Condition of the Casino state the
following:
1)If an excluded game is played before completion of the above wagering
requirements, the casino reserves the right to void all play and close
the
account, and require the player to forfeit the deposit.
You may view the Terms and Conditions via the following:
You do not have permission to view link
Log in or register now.
We trust that we have been of assistance.
By the way my deposit was 75 and I played a totally different bonus, the bonus they probably meant is the only slots bonus deposit 50 get 200 but I played the deposit 75 get 75 , different terms.
More emails from them :
Hi xxx,
Indeed you have made a deposit of $75 and went on to receive the
additional $75 bonus. According to our website the following terms and
conditions are applicable to the 100% Match Sign-up Bonus.
- Please note that the initial deposit plus the bonus needs to be
wagered 15 times before you can withdraw. Wagers on craps, all roulette
games, bonus paigow poker, casino war, sic bo, all baccarat games, All
Aces Video Poker, All Aces 10-Play Power Poker, all Jacks or Better
Video Pokers and Red Dog are not counted when calculating if the
wagering requirement has been met. Wagers on any of the Blackjack,
Power
Poker and Video Poker games will be weighted at 10% towards meeting the
wagering requirements (for example if you were to only play Blackjack -
you would be required to wager the initial deposit and the bonus 150
times before you can withdraw).
- This offer is subject to ongoing review and the right to change the
offer and its terms is reserved.
And eCOGRA:
Dear xxx,
We have investigated your query with the casino and have found that there are issues with the documents that you sent in for ID verification and that your gameplay indicates bonus abuse. As such the casino is going to refund your initial deposit and have voided your gameplay, this is according to their Terms and Conditions which can be found at
You do not have permission to view link
Log in or register now.
Regards,
Tex Rees
I sent them at the beginning only my Passport. They asked for more IDs for verifications and they finally accepted my IDs.
This is why it took so long to get paid my initial deposit, I had to send them my driver license,national ID and also my renewd Passport(the old one was expired during August and they have not paid yet) to pass they verification procedure.
If you're looking for information on Spin Palace Casino, Click here!
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