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Spin Genie B@ll@cks

Discussion in 'Online Casinos' started by Deeplay, Jul 19, 2015.

    Jul 19, 2015
  1. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Decided to stray from the sacred list of accred casinos and gave Spin Genie a whirl. The cash out sucks and I know its been mentioned before as the balance does not leave your account and if you go 1 cent/penny into it the system reverses the whole lot. That in itself sucks. But worse to come
    I wont some free spins after requesting cash out and a 3 quid chip which I took. So my balance was £103 (£100 cashout request from last night)

    I thought okay cash-out is pending will play down to 100 ... and it wont interfere. Soon as I loaded the slot ... bam .... pop up box comes up... "you have gone below your balance and your cash out has been cancelled" WTF ??? I had 103 there and the play through was listed as 30xs 3 quid so 90 needed. Anyway was only a small deposit but was still angry. I managed to get the play through covered without busting the 100 initial cash out.
    And then have re-requested. But not only does it put my waiting time back to the start but its also the worse kind of AUTO reverse system I have every come across. No flush / reverse options are bad enough but this is totall bollocks.

    I wont reverse and will wait to see how and when i get my money and then they wont see another penny from me. Im not out of pocket just do not like the system and when my cash out was for 100 and my balance then goes to 103 though a free chip they offered me and it immediately means my cash out is reversed back I see this as a way to entice a player to play the reversed funds back in! A cheap trick in my book.

    Soon as I get me coin im gone from there. Just sharing so others know..... I doubt any rep will respond to this here not sure they even have one. But a sour experience. Just thank god aint lost anything with them.
     
    2 people like this.
  2. Jul 19, 2015
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    They do have an active rep who from what I've read in the past seemed to be quite helpful.

    Had a quick look thru list to give link but can't seem to find them. I do agree tho that system, as your thread title nicely suggests is indeed Bollocks!!

    Spintee has some good experience with these guys so hopefully he will spot this thread and point you in the right direction.
     
    Last edited: Jul 19, 2015
    2 people like this.
  4. Jul 19, 2015
  5. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    I know their withdrawal system is weird and not the best. If you have a withdrawal pending the way they work then no point taking a bonus or freebie with wagering attached as that will stop your withdrawal.

    But heres the rep if you want to pm him http://www.casinomeister.com/forums/member.php?u=37950
     
    1 person likes this.
  6. Jul 19, 2015
  7. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    What a f@*@ing bizarre system, this is an account-based fiddle if you ask me. Anomalous in the extreme. Glad I never played there, and now I never will.
     
  8. Jul 19, 2015
  9. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    True but it did not state anything about that. I had made my withdraw at 5am this morning. Then 3pm today saw they offered me some free credits.
    Now normally with a withdraw pending it would make no difference as the withdraw is out of the live system.

    But here not only did the system immediately cancel my withdraw for me it gave a bogus reason of you have dropped below your withdraw amount request. Which is utter rubbish as my balance was 103 ... (the 3 being the freebie) its way to much hassle to even consider depositing here again.

    Its not a complaint and the rep dont really need to do anything for me. As I wont reverse and am happy to get my money out. Just making others aware of how the SpinGenie withdraw system is the worst I have every seen! Even beats RTG which is frigging bad. Just making others aware.

    But they entice you take the free chips with email alerts telling you have free coin waiting knowing full well it will cancel the withdraw. Very very crap practice in Imo

    And final point at no other casino if i have a withdraw pending and I get a free chip would it then cancel the pending withdraw. The wagering was for the free chip alone and not the free £3 .... i had completed wagering on my initial deposit hours before.
     
  10. Jul 19, 2015
  11. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Yes, I do play there, Who ever thought of that bonus game & levels & stuff need shooting, I completed after a few small deposits lol,

    The rep is active and a good guy (Paul) But he did say the account is open so may get others low its him I think 99% of the time, I have stated about the withdraw rules and have to wait until a withdraw is out before you can use bonus, Other wise for a few quid bonus you can lose a good part of the withdraw, trying to clear bonus wager, It is a bad idea as they will lose alot of deposits of people,

    Withdraw states WHITEN Working 48HRS, So lucky for you it would not matter if took out Saturday than again on Sunday, I can tell you they use every second up on that 48hr & some, I have been informed its two days, Take out Monday (any time) it come out Wednesday (any time) Depending on workload, Its a shame as why not count weekends? Alot of sites do this, I mean it does not mater if its Sunday or Monday its only sitting there so weekends should count as pending,

    I nether had no errors, The bonus game did not work if kept to a later date, The free funds and bonus rounds you could collect but seems there was a hitch in the game, I found out it worked using mobile phone :)
    But they have now got MG & guess what? ERRORS, I knew that would happen,

    Live help seem to be ok but I tend to only use them anywhere for last resort

    All in all a really good site if they can sort out a few things, Bonus has a good wager, Active rep, Live help ok, Trusted site, Just a few things and they can be top class, Its a simple site, No major navigation with dozens of bonus pages, Easy clear rules, A good few bonus offers threw email,

    Here is a bit about what I said about them in another thread,

    (Email) You can continue to play with your current balance until your withdrawal is processed but please note that if your balance falls below the required amount to process your withdrawal request, it will be automatically cancelled
    So I took 5 free spins what I had built up on my bonus bar and won 25p I went to see what would happen if I try using the 25p and you guessed it, Automatic pop up telling me that my withdraw has been auto reversed

    At this point the 25p had now a wager of £7.50 attached to it, (rep can you confirm if you can withdraw while bonus is active?) If not than this is a flaw, As you will have to wait until withdraw is processed before you take any think on the bonus bar as will eat in to your cash,

    I was lucky as built my balance up some more, Going to withdraw again now to test but will not be able to use any of my bonuses until its out, as cash balance gets used first,

    Other than that I not had one error or lag, I honestly can not remember the last time I had a hassle free game, Fells like I have grone a few of my natural colour hair back today


     
    3 people like this.
  12. Jul 19, 2015
  13. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    I advise unless you enjoy there screwed up (and wrong imo) withdraw system never to play here. Much better places and why waste time n money on such a place. I know I will not be back because of this one incident.
     
  14. Jul 19, 2015
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    That free chip will still stay in your acount when the withdraw is out, I know its not ideal but real money is always wagerd b4 bonus
     
  16. Jul 19, 2015
  17. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Hi yes understand this but I had already requested my withdraw 12 hours before. It should have only reversed the withdraw if I dipped under my withdraw amount. i understand the way they have set the system and I personally think it sucks. But each to there own. Much better places to play at for sure without the stress and bullshit way they have the pending withdraw system set up. but as I said im not out of pocket thank god as I would have loathed to have lost even £1 to a place with such a system in place. It is designed purely to hook the player into either reversing or inadvertently reversing by dipping into the funds by mistake. A reverse should be a point and click choice by the player not the system. Very bad practice in my view.
     
  18. Jul 19, 2015
  19. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Agreed, I am not sticking up for there system and personally think its crazy, I tested it my self as I pointed out above, Won 25p of free spins, Tested the system as I had a feeling about it and money reversed with a £7.50 wager, Nothing majour but just imagine if you with draw a few thousand and won 500 in a free spin round from a bonus chip pressed a spin button :eek: and your few thousand had been reversed with a 15k wager lol, Lucky I think you can cancel a bonus,

    But it would be a shame as just lost the 500 bonus,
     
    1 person likes this.
  20. Jul 19, 2015
  21. brianleeporter

    brianleeporter Experienced Member

    Occupation:
    Butcher
    Location:
    liverpool-England
    I had the exact same problem and managed to do wagering and stuff also.

    I just locked my account until my withdrawal was processed so that didn't give me the urge to play on with the amount just sitting in your balance.

    Withdrawals are pretty fast though!
     
  22. Jul 20, 2015
  23. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well credit where it be due. Withdraw was processed around half an hour ago. Will put more exact time scales on the Minions section. So its out of the system now. Its a shame because much of this casino does work really well. The way the display bonus requirements very easy to see whats left and the ongoing emails at every stage which are clear n concise. And the site loads quick as do the games. But the infernal way they have set the withdraws up as I said is a real turn of. Hmm anyway its been processed but will wait to see how long it takes to hit my bank as it was withdraw back the card due to them not taking Ewallets (I think or at least I did not see that option) Ahead by a micro level of £35 at this place. So in that sense all is good. But dont take any bonus or free chip while u have a withdraw pending or it will reverse it straight back. If they changed that aspect of the system and took withdraws away from your available balance I would have given them another shot.
     
  24. Jul 20, 2015
  25. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I received a text and email about half hour ago, As always, My money is in my bank the next day, Had withdraws late in the evening like 6pm - and much later but always hit bank next day, But I am in U.K
     
  26. Jul 20, 2015
  27. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Yeah im uk Based also. How long it actually takes to credit back to my card im not too fussed over as long as I know its been processed which it has. I got the same txt / email which is another good touch. Its like they can do half the things right and then mess up on the other half. Anyway as I said will log a report on the Minions none accred section on withdraw times when the moolah finally hits me bank account :cool:
     

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