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Spilleautomater.com (Play Cherry ltd) voids huge win due to "technical error"

Discussion in 'Online Casinos' started by noikoi, Dec 8, 2014.

    Dec 8, 2014
  1. noikoi

    noikoi Quit Gambling

    Occupation:
    Clerk
    Location:
    Norway/Thailand
    You must register/login in order to see the link.

    In Norwegian.

    A Norwegian player gets her 840 000 NOK ( Ruffley 100K Euros) win voided (the day after mind you) and account closed due to technical error. They also offered her 30 000 NOK to not go to the media.

    This company You must register/login in order to see the link. (Play Cherry ltd) advertises allot on Norwegian tv. They stated to the media that it was a techincal glitch and the odds of winning that price was the same as one person buying 20 lottery scratchers and hitting the top prize on every last one of them.

    But if it was a glitch then it surly must have affected other players aswell? I have played and won and got paid by them before but after reading this i will never play there again.

    Just a heads up.
     
  2. Dec 8, 2014
  3. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Would be nice if someone from our norwegian friends translate original article on english. Or at least describe in short the case, from original post i get nothing :p
     
  4. Dec 8, 2014
  5. Mackan

    Mackan Dormant account

    Occupation:
    Affiliate
    Location:
    Malta
    You must register/login in order to see the link.

    Not the best translation but it's enough to get an overview of what went down.
     
  6. Dec 8, 2014
  7. CasinoTwitcher

    CasinoTwitcher Senior Member

    Occupation:
    Online
    Location:
    Las Vegas
    Not at all: "She had filled up betting account with 300 million" - She deposited 300kr (about $42)
     
  8. Dec 8, 2014
  9. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    She called her girlfriend.
    Well, Europe i guess...
    Sorry for derail :eek2:
     
  10. Dec 8, 2014
  11. Mackan

    Mackan Dormant account

    Occupation:
    Affiliate
    Location:
    Malta
    In Norwegian it was meant to be read as girl friend, a friend who happens to be a girl. Not girlfriend as in a partner.

    Not that it would make any difference to me though.
     
    1 person likes this.
  12. Dec 8, 2014
  13. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    So like i said i'll better wait someone who describe in short... :D
     
  14. Dec 8, 2014
  15. Mackan

    Mackan Dormant account

    Occupation:
    Affiliate
    Location:
    Malta
    In short...

    She deposited 300 NOK.

    Won 800K.

    Site says machine malfunctioned.

    Winnings are void and account closed.

    Lady in article may or may not have a girlfriend.
     
    2 people like this.
  16. Dec 8, 2014
  17. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Malfunction voids all bets, this is typical rule. Not need try play cherry LTD did not do anything wrong.
     
    1 person likes this.
  18. Dec 8, 2014
  19. FavoPlayer

    FavoPlayer Experienced Member webby

    Occupation:
    -
    Location:
    England
    So we start now talking about does she have girlfriend or not? Or we will be talking about slot malfunction and confiscated winnings? :mad:

    From my past experience with PlayCherry Ltd and all casinos that they manage, I will not recommend nor play there anymore.
    I had tried: EuroSlots, EuroLotto and CherryCasino.

    And I'm not really surprised that I saw such article about them.
     
  20. Dec 8, 2014
  21. Zabier

    Zabier Experienced Member

    Occupation:
    Writer
    Location:
    Cardiff
    This is unbelievable! It's like when you're a kid and the person organising a football match is on the losing side and says "that's it, I'm taking my ball and I'm going home!". Sounds like they took a big hit and couldn't handle it. Very interested to hear what the casino will have to say for itself.
     
    1 person likes this.
  22. Dec 8, 2014
  23. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    They won't and don't need to say anything. It's in their rules, as in all casinos, that if there is a technical problem with a game all winnings may be void.

    She was offered some consolidation money, if she didn't go to the press, but she and her lawyer turned that down.
    I don't think anything will happen and I don't know anything about that group of casinos so I don't have any opinion there.
    But what if it was correct and the game had a technical problem. Should they really have to pay then...just to avoid bad publicity?
     
    2 people like this.
  24. Dec 8, 2014
  25. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -

    Spilleautomater.com is part of the publicly traded Cherry - reputable Swedish company since 1963. 840 000 NOK is a nice win, but certainly nothing that would bring Spilleautomater or Cherry down :D

    As homerbert said, malfunction voids all bets. Very rare of course, but it can happen and usually nothing one can blame the casino for.

    There are also cases where the player understood or should have understood that there was something wrong with the game.
     
    1 person likes this.
  26. Dec 8, 2014
  27. Blathaon

    Blathaon Meister Member

    Occupation:
    Student
    Location:
    Norway
    It says that the game she played was "Moon Temple" by Amaya(the same clowns that are behind the silly "Blackbeard's Gold" game that was discussed some time ago)

    The article doesn't say anything about how much she was betting or whether it was a single win or several wins, so it's hard to say whether or not she should have realized that something might have been wrong.

    The casino is hiding behind the "malfunction voids all bets" clause that all casinos have.

    I'ts pretty dodgy that they offered her 30000NOK(3400€) as compensation if she agreed to not involve the media or anyone else.

    I checked the casino and the game has been removed. It's probably a good idea to avoid all Amaya slots.

    The article says that she has hired a lawyer to deal with the case.
     
    7 people like this.
  28. Dec 8, 2014
  29. EuroSlots

    EuroSlots I-Gaming Industry Representative

    Occupation:
    Casino Manager
    Location:
    Malta
    In reference to the article below we would like to express our opinion on this matter and explain it a bit further, as things have been presented in a certain way and important facts have been left out.
    As you probably understand, we cannot go in to details too much about an individual player and comment on any details, however, we would like to comment about what actually happened:

    - A new game was released in the evening on the 20th November
    - We received information shortly after the game had been released that the gaming provider had decided to disable this particular game for all their partners and as a result of this we immediately removed it from all of our sites
    - Our standard procedures are that we temporary block affected accounts to make sure that there are no more activity on the account in case there is something wrong
    - We informed the player within the same evening that the account was locked temporarily due to a suspected error in the particular game and updated the player in question frequently throughout the investigation
    - While there was an on-going investigation from the gaming provider they concluded that there was a defect in the game where the game paid out multiplied times the winnings as stated in the pay-table.
    - The amount stated in the article was solely won from game play in the game which was deemed defect and would not have been won in case the game was behaving as expected.
    - We (PlayCherry) have been in regular communication with LGA (Lotteries and Gaming Authorities) to make sure we have an open dialogue on how to proceed given the circumstances
    - No other games are affected and all winners this day on all other games and prior to this date have been paid out as they should be

    In any cases where a player feels that there is any wrong doing from a gaming company, we, as well as other gaming companies, encourage the customer to report the matter to LGA.

    LGA is there to help the customer and investigate further into any customer complaints.

    In case this unfortunate scenario would happen that a game is deemed defect, we, as well as the majority of the casino operators, as well as the state owned gaming sites, have a clause in our terms and conditions similar to what has been posted in the article.

    This can be seen in Norsk Tipping’s terms and conditions as well:

    “Dersom det er foretatt en feilaktig belastning eller godskriving av Kundens Spillerkonto, har Leverandørene rett og plikt til på egen hånd å rette feilen i Spillerkontoen ved korrigering i kontoen. Dersom Kundens Spillerkonto blir feilaktig godskrevet og Kunden disponerer over disse feilaktig godskrevne midlene, plikter Kunden å betale til Leverandørene for disponerte beløp det ikke er dekning for på kontoen. Dette gjelder selv om Kunden var i god tro i forhold til den feilaktige godskrivingen.”

    According to our Terms and Conditions, we have naturally opened the customer’s account again following our investigation, and is free to withdraw any legit winnings.

    This is a very unfortunate incident that has occurred, and for that we are very sorry. We have however done everything by the book, and are confident that this will be proved by any relevant legal entity or authority.
     
    10 people like this.
  30. Dec 8, 2014
  31. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    Yeah Euroslots, you can't really be blamed for this as you've done what you can. If the player was the only one affected I really think she should deserve some kind of compensation for this though. Also without the clauses that basicly denied her the chance to check out her options(if the newspapers here quoted it correctly).

    From 300 to 800 000 and down again must be a really terrifying rollercoaster that you and especially your slot supplier put her in.
     
  32. Dec 8, 2014
  33. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    Moon Temple is created by Lightning Box Games - an Australian company (founded in 2004) that produces games for both land based and online gaming.

    I am pretty sure they do not have a game called "Blackbeard's Gold", but Amaya is distributing games from multiple manufactures (like Quickfire)

    Amaya also creates in-house slots, so Blackbeard's Gold may be one of their own games.

    Lightning Box Games makes solid games in my opinion, so hopefully this was just a one time thing.



    You must register/login in order to see the link.
     
    Last edited by a moderator: Dec 12, 2017
    4 people like this.
  34. Dec 8, 2014
  35. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Is there anything you did not know about slots Rainy? :)
     
    1 person likes this.
  36. Dec 8, 2014
  37. Blathaon

    Blathaon Meister Member

    Occupation:
    Student
    Location:
    Norway
     
    Last edited by a moderator: Dec 12, 2017
    7 people like this.
  38. Dec 9, 2014
  39. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    How come an error as basic and obvious as this was not picked up during the final stages of testing?

    What makes the casino look bad is the effort to cover up this mistake by offering the player a "bribe" to keep quiet. If the casino hasn't done anything wrong, there should be no need to fear public scrutiny, and instead they should be preparing a press release to ensure that their side of the story is available as part of the discussion. If it's a malfunction, the player would lose in court in any case, so again nothing to fear in the player seeking the advice of their lawyer, who would probably advise not pursuing a case where it's pretty evident that the game was malfunctioning.

    The assumption that a player who is winning instinctively knows something is wrong is flawed, and this is certainly shown by the number of players who LOSE too quickly and become convinced there is a game malfunction leading to it, rather than that they are on the wrong end of the variance.

    I find it concerning that such errors seem to be a regular occurrence, and that the way casinos deal with them varies considerably depending on whether it's the house or the player that gains the advantage from a particular malfunction.

    The fact that the game supplier pulled the game of their own accord very soon after release gives me the impression that they had released it BEFORE they had concluded their testing, and that they were forced to pull it once the test results had been properly looked at and this glitch was discovered.
     
    2 people like this.

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