Phone number is not part of the Gamstop check. Its First Name, Surname, DOB, Postcode and Email address. If 4 or more match it links as Gamstop. If not it doesn't. So was one other thing different then apart from email add?
Looks like the casino exclusion system didn't automatically catch the player exclusion but surprised they allowed you to deposit as they are supposed to 100% verify your identity and address prior to you playing a spin. On the full verification it should then become very clear that you had a previous account on the group.
Looks like the casino exclusion system didn't automatically catch the player exclusion but surprised they allowed you to deposit as they are supposed to 100% verify your identity and address prior to you playing a spin. On the full verification it should then become very clear that you had a previous account on the group.