Spela issue SE

Phone number is not part of the Gamstop check. Its First Name, Surname, DOB, Postcode and Email address. If 4 or more match it links as Gamstop. If not it doesn't. So was one other thing different then apart from email add?

Looks like the casino exclusion system didn't automatically catch the player exclusion but surprised they allowed you to deposit as they are supposed to 100% verify your identity and address prior to you playing a spin. On the full verification it should then become very clear that you had a previous account on the group.
 
I believe you can sign up with 5 email addresses, I have 3 - for the past 20 years. One for work, 1 for porn and 1 for private (which I use for gambling)

Stop creating email addresses in that case, or phone numbers.

And you can update your details on gamstop if required.

After almost a year of complaints: "hey im signed up at gamstop, you let me deposit and play - refund now!" I get quite sick of these complaints. Its labour for no reason, I could be dealing with a customer that deserve it, that requires the attention - for example, the attention of care - so that the customer plays within their limits or doesnt blow their profits gained.
(btw, there is an example here on the forum where I banned a customer for dropping their profits - only for the "care" part of our job!)

With any complaint there is always a massive difference within the details. We cant control that.

That the system is not bulletproof, ok, that is possible but operators didnt design the system so don't ask the operator for help....

Kr.

Your right and up to 3 addresses as well. Only allowed one phone number and apparently that isn't checked anyway. Gamstop along with the new verification rules should identify any Gamstop registered player unless the guy has moved and not updated Gamstop and happens to have a new email address.
 
Your right and up to 3 addresses as well. Only allowed one phone number and apparently that isn't checked anyway. Gamstop along with the new verification rules should identify any Gamstop registered player unless the guy has moved and not updated Gamstop and happens to have a new email address.

You can register more than one mobile number now.

I don’t think I’ve spoken to anyone more clued up on this than you are mate and again you’ll know better than most that certain places just make it up as they go along.
 
I believe you can sign up with 5 email addresses, I have 3 - for the past 20 years. One for work, 1 for porn and 1 for private (which I use for gambling)

Stop creating email addresses in that case, or phone numbers.

And you can update your details on gamstop if required.

After almost a year of complaints: "hey im signed up at gamstop, you let me deposit and play - refund now!" I get quite sick of these complaints. Its labour for no reason, I could be dealing with a customer that deserve it, that requires the attention - for example, the attention of care - so that the customer plays within their limits or doesnt blow their profits gained.
(btw, there is an example here on the forum where I banned a customer for dropping their profits - only for the "care" part of our job!)

With any complaint there is always a massive difference within the details. We cant control that.

That the system is not bulletproof, ok, that is possible but operators didnt design the system so don't ask the operator for help....

Kr.

Now i know who was that lick&lick Jan allways in porn site's..
 
You can register more than one mobile number now.

I don’t think I’ve spoken to anyone more clued up on this than you are mate and again you’ll know better than most that certain places just make it up as they go along.

It only shows 1 though, the most recently updated, on the Gamstop details PDF that they can send.

Gamstop, as said, is far from fool proof but is helpful in a lot of cases.

Still need a blanket policy for exclusions. The operator should be identifying these players before a spin is made. Circumvention shouldn't be possible now either given the checks required. The only way I can still see problems is change of address not updated in Gamstop.
 
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