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Speechless for real casino room

Discussion in 'Online Casinos' started by spintee, Aug 15, 2016.

    Aug 15, 2016
  1. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I do not know what to say, Made a withdraw yesterday, I do know it Can take a while for with draw a day or 2, I went to reverse but ask live help I not waiting around agian if I win and do another take out, I was told just to ask help they will do something,

    I had NO plans to withdraw again unless I got a nice hit, So considering all the time frames in minions is no revers that is rubbish?
    So I start playing and start getting the reel movements if any person can remember my thread from the other day, The reels spun and after landed started to do a dance, Will add screen shot, I remembered last time this happened and did not put my original win on, This time it added £1.80 albeit when reloaded the screen shot showed no win,

    I go to help to ask where can I find my history, I was told bottom left? No such thing, I said its not there and was told to email help? I said I thought you was help, Than was told not for this, I said ok, But who am I meant to email?,

    I left chat and decided to withdraw, I go back to chat to the last person I spoke to, I ask to push my withdraw, I was told they do not do that? I than went on to say I was told to ask if I manage a withdraw, Sorry I was told, I than said I spoke to your friend and they ask to come back to ask if a want to withdraw again to ask,

    Here is the best bet, Sorry they are NEW? I was than told they will try and sort it out after I said I was lied to, Bloody annoys me when told bollocks, I would of a#carried on playing if the 2nd host helped out about the didgy reels,

    The screen shot is where the reels went dodgy, th one sfter is where I closed game and reopen, As you can see there is £1.80 in profit albeit the reopen page shows no win, and the origanl win was not even £1.80 but less

    Speechless for real casino room: x2.jpg,Aug 15, 2016

    Speechless for real casino room: x3.jpg,Aug 15, 2016
     
  2. Aug 15, 2016
  3. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
  4. Aug 15, 2016
  5. CasinoRoom

    CasinoRoom Official Rep for Casinoroom

    Occupation:
    Customer Support
    Location:
    San Jose
    Dear spintee
    thanks for the heads up, we process payments 7 days a week and we work with queues, processing the oldest ones first, but if you or anyone in the community should need to have their WDs pushed up the queue, please just send me a message or contact support, I know this is what you did and you got mixed answers but now I have informed everyone at support about this, it's always good to ask, if for some reason we couldn't speed them up then we'll let you know, but normally it shouldn't be a problem.

    As for the game, I have sent you the log files, please check them out and let me know if you have any questions.

    Cheers!
     
    1 person likes this.
  6. Aug 16, 2016
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Cheers my friend, I rarely ask support for anything, But After reading the chat logs back before I went out maybe I was abit harsh in my post, But I was told to come back and ask and than was told by Diana that it is not possible and and Kayla who I spoke to before was new, Well with the most respect new or not I would prefer speaking to Kayla any time, It felt like I was geting the finger from Diana, Especially when I was only trying to help when I got the reel error,

    In any case, I will look at the logs, I have just looked, the funny reel reel one gave £1.60 win, Unfortunately what I was after was the actual screen shot of the win, Its not a majour problem so do not worry about it, And for what its worth its happen across a number of sites, Once I had a £47 win from no where of a 27p bet, Yes I did go to help about it but like most they didnt want to know? I wonder if I win 27k it would be another story :)

    But I appreciate your time,

    Terry
     
    1 person likes this.

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