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SPAM: Mini Vegas Group

Discussion in 'Casino Spam Complaints' started by Edward D. Wood, May 13, 2008.

    May 13, 2008
  1. Edward D. Wood

    Edward D. Wood Dormant account

    Occupation:
    Computer stuff
    Location:
    europe
    I am really really getting sick of the 1000 of spammails, especially from this group.
    Sure, in every mail the have a link to unsubscribe from the annyoing promotionmails. You type in your email or you just have to click on the button. But, this NEVER EVER worked.

    I wrote them (the casinos) several times to delete me from the their list, but I never got an answer or anything else.
    This really pi***** me off, cause this is clearly a sign of aggressive mailing ignoring everything the "unsubsc." And their feature is nothing more than a joke.

    Maybe a rep from this group is reading this....and gives a word about this tactics and WHY He/She thinks that this behaviour lets me feel safe when playing with my money there...

    I am still waiting for a reaction from several mails I wrote the different casinos from your group. I really don`t care if this is a sepc. casinoproblem, cause when it comes to a problem suddenly ALL the casinos a working as a ring together - one bonus can only be used at one casino in the whole group and funny things like this....

    Not so friendly Greetings:mad:
     
  2. May 13, 2008
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Actually that's known to be a technique that's often abused, it's used to get you to confirm the validity of your email address. I believe it has the net effect of bumping your email up to a 'premium' list which means they (a) can sell it for more $$ and (b) pump even more spam your way.


    If I'm not mistaken VegasAffiliates is the rep in question. It's been few weeks since he's been around but I'll send him a heads-up anyway.

    PS. I moved your post in here because, as the forum name indicates, this is where we'd like the spam-related complaint issues to go.
     
  4. May 13, 2008
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The big problem is telling what is spam, and what really does come from the casino promotional department. I get MiniVegas mailers, but they always quote my account number when offering the personalised and weekend offers - this proves they are from the casino, and the unsubscribe process should work as intended. The general newsletters do not necessarily contain account numbers, but these are generally less frequent, and relate to new game releases.

    Spam tries to personalise Emails by stripping your "name" from your Email address rather than calling you "Dear Player/Customer". If it gets it right, you can be fooled, however, have an Email like my public one (vinylweatherman), and you will be "personally" addressed as something like "Dear Vinyl Weatherman", and this makes it easy to know where to file it;)

    If it turns out to be mailings from the casino group, and not spam, then they have let the side down by not honouring your requests to unsubscribe, and an explanation from the rep would be helpful in order to dispel potential negative impressions.
     
  6. May 13, 2008
  7. Edward D. Wood

    Edward D. Wood Dormant account

    Occupation:
    Computer stuff
    Location:
    europe

    Well it has always my casinonumber in it. So, its not a something else mail. Means...further on - they ARE from the casinogroup - further on - they don`t give a s*** about the customers. I can understand when the unsub.tool didn`t work for a day or two - no problem about that - BUT I really believe that it is just a reminder that this mailaddress is active.
    In other words this is a FRAUDRING. So, the whole VEGASGROUP won`t see an nickel from me. If I would behave like this, in this manner - they would lock my account - on every member of their group....
     
  8. May 13, 2008
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Looks like the casino group are at fault then, if they claim this is not from them, they have to explain why it contains your account number. If they admit it is them, they then have to explain why all your requests for removal from the mailing list have been ignored, and under these circumstances, it becomes spam, even though initially you subscribed to the mailings.

    Casino groups that condone spam eventually end up in the Rogue pit, as Fortune Lounge did a while back, however, this can be avoided by them addressing this issue, and ensuring that all unsubscribe requests are honoured.
     
  10. May 13, 2008
  11. Edward D. Wood

    Edward D. Wood Dormant account

    Occupation:
    Computer stuff
    Location:
    europe
    its more like - when breathe the other way round and twinkle with your eye in a false moment - you will soon under investigation, and a pot. fraudster.
    This is how I feel when I want to withdrawal. Send me the marriage papers from your grandparents:D and that kind of stuff. It feels like you are sitting on the wrong side of the microscope, and....if THEY are willing to pay, you have to wait until THEY decide to pay.
    It feels like you are always in the second row....

    This is what makes me angry about this. And the arrogance not to answer my mails. Tsts....
     
  12. May 13, 2008
  13. VegasAffiliates

    VegasAffiliates Dormant account

    Occupation:
    Affiliate Manager
    Location:
    London
    Dear Client,

    Thank you for raising this issue. We are genuinely very sorry that you have encountered such difficulties regarding our unsubscribe procedure and are investigating both the service you received from our support team and the link problems you appear to have had on our casino website.
    If clients do not highlight these issues, they can go unnoticed and as a result we really appreciate your help in this matter.
    By way of explanation, we have ascertained that our servers had been operating at full capacity as a result of recent changes and upgrades. Resultantly it appears your unsubscribe failed. This may also of course, be a browser related issue too.
    Regardless, your requests made to our support should have ensured you were removed from our promotion emails. We wish to investigate this fully, so if you could send us any email correspondence, (i.e- referral numbers, forward your emails and provide your account number) we can get this cleared up within the next few hours.
    Despite your fears, we are fully compliant with laws regarding email sending and spam definitions. It would be neither cost nor time effective for anyone concerned, to send unwanted offers to clients who do not wish to receive them.
    You are quite right in assuming that these emails in question must be from us because they contained your account number. We hope you understand that we will do our absolute best to fix this seemingly isolated case. It is in our interests to comply fully with the best email and marketing practises and we always work to achieve this.
    To reiterate, we require your correspondence on this matter and account details in order to prevent cases like this occurring in the future.
    Please contact us either privately via this forum or through our support team.
    If you need anything else, please ask us.

    Our apologies and Gratitude,

    MiniVegas Group
     
  14. May 13, 2008
  15. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    I get the same email from grand hotel vegas slot vegas joker vegas 7 and floridata club. I think its just a mass email they send with a promotion when you open them up offer is all the same just dif casino names and your casino account with it. I norm open one to see what the offer is then delete them if not going to use some of them are nice offers.
     
  16. May 15, 2008
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Unfortunately, the raft of casinos with lower standards than your own have messed things up for the whole industry. I get the mailers for my accounts, I nave not unsubscribed in case I decide to try one of the offers, yet my ISP now automatically detects them as spam, and there is nothing I can do about it as it is a centralised blocking feature over which I have little control, such as adding the "from" address to some kind of whitelist. All I can do is turn their spam filter off completely on my accounts, which means I get the mailers I want, along with 100+ pieces of spam that also remains unblocked advertising Viagra, Watches, Canadian medicine, and of course, rogue casinos:mad:

    Every casino spam email is an opportunity for active spam filters to "learn" something else to block, and this results in both spam, and legitimate mailings, getting blocked. What we need, as players, is a specific spam filtering product designed specifically for casino players, so that it doesn't simply block a mail for quoting "Blackjack", "Casino", or "Bonus", but is more discerning, looking for bonuses above a certain level (too good to be true), or more specific terms such as "Palace of Chance";) It should be designed to let through all mailers that quote a player's account number, and the filter will have an option so that players can add this to the "let through" part of the filter, with it being encrypted in case a trojan is then developed to harvest the product of it's held account numbers.
     
  18. May 20, 2008
  19. Edward D. Wood

    Edward D. Wood Dormant account

    Occupation:
    Computer stuff
    Location:
    europe

    HI There

    Thanks for answering - and....WOW! I didn`t got any mail (well just one I think) in the last week. Thanks for checking your servers and the Massmail-Producing system.
    Sure - you are a company - out to get money. I understand this. But sometimes it fells a bit strange....

    I thank you for taking this serious.
    Many Greetings
     
  20. Jun 13, 2008
  21. Edward D. Wood

    Edward D. Wood Dormant account

    Occupation:
    Computer stuff
    Location:
    europe

    So...what happened. NOTHING i get those SHITMAILS nearly everyday.
    I am really sick of this s*** .
    I wrote them, first nicely then another not so nicely - then I clicked to unsubscribe again. What kind of rouge-casinogroup is this? I hope this guy who answered me will take action on this. I won`t bet any cent if a company acts in this way. Pretty unserious business behaviour. :mad::mad:

    Its your turn now!
    Ed
     

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