Spadester.com issue- I NEED HELP!

fyndet3

Dormant account
PLEASE HELP ME BRIAN BAILEY

Here is the problem. I signed up at the 10th of january because of the 4 dollar
no deposit promotion at another forum. But since the 4 dollars where not in my
account I thought that maybe I had to sign up my credit card to get it. And
somehow I managed to make a deposit of 20 dollars. I immediately wrote an email
about this misstake and I got an immediate respons that It was taken care of,
they promised that no money was going to be deposited from my credit card (it
takes 24 hours before the deposit is made so they had a lot of time to stop the
transaction). A few days later I got a confirmation email about the 20 dollar
deposit. !!! ok - they made a misstake no big deal as long as they make it right
by putting my money back to my credit card. But after talking to live chat and
being promised twice that I would be contacted by another departement within 24
hours each time. They have NOT contacted me yet and this was a couple of weeks
ago. ! So I descided to make a withdrawel instead - and it was pending but the
20 dollars where put back to my spadester account after a week or so. I wrote to
them again, and waited and wrote emails, tried to contact live help and wrote
them messages via their live chat form as well. But nothing, not one respons. So
me and my fianc descided to make another withdrawel. And there we are today the
amount still pending it says in cashier at Spadester. and this email below is the
last thing I heard from them. nothing about my
real query. ;o(

can you help me, CASINOMEISTER??

love

FYNDET3

--------------------------------------------------------------------------------
From: support@spadester.com
To: fyndet3@hotmail.com
Subject: RE: Your Spadester Account
Date: Sun, 17 Feb 2008 08:03:33 +0200

Dear Player,

Thank you for your email.

After carefully looking through our archives I noticed that we have answered your
past emails dating back to January 20th, 22nd and 23rd. You currently have two
outstanding account queries in which we were not able to get to due to a large
volume of emails. If you would like a copy of the emails sent to you in the
past, please let me know and I will be happy to supply you with them.

If you are not receiving our replies, I suggest that you adjust your SPAM filters.

Have a pleasant day.

Sincerely,

Julie S.
Client Care Manager

www.spadester.com

Sent by inwise email marketing software
 
Last edited by a moderator:

maxd

Complaints (PAB) Manager
Staff member
Hi, Max Drayman here. I'm helping Bryan out with player grievances and the like.

The first step would be for you to file a "Pitch A Bitch", including the information you've posted here.

Once I have the PAB info we can start the process.

I'll be looking for your PAB.
 

BingoT

Nurses love to give shots
I got this and I told Julie to come here to reply to this thread.

Hi Tom,

Thanks for your email.
I have answered this player numerous times about this.

Sincerely,

Julie S.

Client Care Manager
spadester.com
 

fyndet3

Dormant account
I got this and I told Julie to come here to reply to this thread.

Hi Tom,

Thanks for your email.
I have answered this player numerous times about this.

Sincerely,

Julie S.

Client Care Manager
spadester.com

NO SHE HAS NOT !
 

maxd

Complaints (PAB) Manager
Staff member
NO SHE HAS NOT !
Are you saying you have not been receiving those emails?

The rep has sent me a transcript of the emails they say they've sent. Would you like a copy? If nothing else then at least you'll know what they've been trying to say. Then maybe we can start moving forward with this issue.
 
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