SOW Videoslots - How long?

Mmaginn3492

Newbie member
Joined
Oct 2, 2020
Hi,

I had a previous thread advising of issues I was having with @Team.Videoslots in regards to my SOW docs.

I sent a detracted bank statement. They have since came back and asked for underrated bank statements of upto 12months. I have complied with the request. This issue is now ongoing since 13/05/21 and I keep getting tokd the same thing - we will be in contact when the issue is sorted.

I have a balance of 650 on my account. If I just go ahead and close my account, what happens to the funds on my balance? I am completely fed up with this long drawn out process and wish for it to end ASAP.
 

andyst1

Newbie member
Joined
May 6, 2021
I was under the impression that if you close your account usually you would receive any balances but i think SOW is all part of Money Laundering so I'm not sure how easily you'd get it if you closed it before docs were approved :( I think you would still get it, but probably overall it would take longer than just waiting for the SOW process
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Hi,

I had a previous thread advising of issues I was having with @Team.Videoslots in regards to my SOW docs.

I sent a detracted bank statement. They have since came back and asked for underrated bank statements of upto 12months. I have complied with the request. This issue is now ongoing since 13/05/21 and I keep getting tokd the same thing - we will be in contact when the issue is sorted.

I have a balance of 650 on my account. If I just go ahead and close my account, what happens to the funds on my balance? I am completely fed up with this long drawn out process and wish for it to end ASAP.

6 days to deal with a SOW request, requiring multiple documents is hardly a longtime, and certainly not worth closing your account over.
 
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