- Joined
- Apr 20, 2015
- Location
- United Kingdom
I have been having various issues with a casino I've been playing with, namely Pinkcasino.com. I do not know why I've persisted with them as they are really quite terrible, with miserly bonuses and shoddy customer service.
I have only been awarded two bonuses in around 15 months, which have amounted to around 2 percent of my deposits. There has been other irritations with them as well. What really annoyed me today, when I approached them with a request for a bonus and said I was planning on going elsewhere, is that they demanded that I reconfirm all my details, with scans of driving licences, utility letters and other paperwork, but also to confirm my sources of income in what seems like an astonishing level of detail.
Here is their email.
Thank you for your email and for providing your documents.
Unfortunately, we can not issue a bonus for you providing your source of income documents. We do require a copy of your previous 3 months bank statements, for the account that you have used to deposit on our site.
You have stated that one of your sources of income is your savings. We would require proof of how these savings have been accumulated, alongside a bank statement, showing said savings.
I understand you are self-employed and may not have a payslip to provide, however, we can accept an invoice for the work you have carried out, as further proof of your earnings.
They also said in chatting to them that they want a dated letter from a solicitor confirming entitlement of funds and a tax return.
I have not done terribly at the casino as well, with no withdrawals, so I can't understand why they would think for a second that I am laundering money.
I am simply going to stop playing with them, but it irks me that they've dangled giving me a bonus in front of me for some time and then when I asked them repeatedly to follow through on it, they've become passive aggressive and officious.
Thanks.
I have only been awarded two bonuses in around 15 months, which have amounted to around 2 percent of my deposits. There has been other irritations with them as well. What really annoyed me today, when I approached them with a request for a bonus and said I was planning on going elsewhere, is that they demanded that I reconfirm all my details, with scans of driving licences, utility letters and other paperwork, but also to confirm my sources of income in what seems like an astonishing level of detail.
Here is their email.
Thank you for your email and for providing your documents.
Unfortunately, we can not issue a bonus for you providing your source of income documents. We do require a copy of your previous 3 months bank statements, for the account that you have used to deposit on our site.
You have stated that one of your sources of income is your savings. We would require proof of how these savings have been accumulated, alongside a bank statement, showing said savings.
I understand you are self-employed and may not have a payslip to provide, however, we can accept an invoice for the work you have carried out, as further proof of your earnings.
They also said in chatting to them that they want a dated letter from a solicitor confirming entitlement of funds and a tax return.
I have not done terribly at the casino as well, with no withdrawals, so I can't understand why they would think for a second that I am laundering money.
I am simply going to stop playing with them, but it irks me that they've dangled giving me a bonus in front of me for some time and then when I asked them repeatedly to follow through on it, they've become passive aggressive and officious.
Thanks.