something wrong with gee gees slot microgaming(bug?)

[miranda_x]

look!!!!

Hi miranda_x,

At last we have an answer, or at least an answer that I am happy with!
Firstly, the situation that you describe in your original post is exactly as it happened and the subsequent change in the display on Reel 1 from the held Discoball to a Bar (after the other two reels spun) should not have been presented to you by the software.
Why there has been this 'mapping' issue with the symbols is not readily diagnosed but could be caused by any connection difficulties between you and our gaming servers.

What is not in doubt is that you were a winner on this particular spin winning 2000x your .10 cents bet making that a princely sum of 200!

Well done on the win and I have added this to your account together with a few chips (on the House) by way of thanks for your patience and understanding while we got this sorted.

Take care and I hope this is all to your satisfaction
Kind regards

thank you 32red

 

[vinylweatherman]

look!!!!

Hi miranda_x,

At last we have an answer, or at least an answer that I am happy with!
Firstly, the situation that you describe in your original post is exactly as it happened and the subsequent change in the display on Reel 1 from the held Discoball to a Bar (after the other two reels spun) should not have been presented to you by the software.
Why there has been this 'mapping' issue with the symbols is not readily diagnosed but could be caused by any connection difficulties between you and our gaming servers.

What is not in doubt is that you were a winner on this particular spin winning 2000x your .10 cents bet making that a princely sum of 200!

Well done on the win and I have added this to your account together with a few chips (on the House) by way of thanks for your patience and understanding while we got this sorted.

Take care and I hope this is all to your satisfaction
Kind regards

thank you 32red

Nice outcome, but I'm afraid 32Red have been fed some BS by Microgaming. This is MORE than merely a "mapping error" down to "connection difficulties". If this WERE a mere "connection" glitch, and remembering that the actual gaming itself takes place on the REMOTE server, you would have got the "mapping error", but the REMOTE SERVER would have CORRECTLY identified the held symbol as remaining a discoball, and credited the win.

YOU would have seen this as DESPITE the symbol changing, you STILL won 200, and you would have seen it at the latest the next time you "refreshed your connection" to the casino, even if not at the end of the spin.

 

[hippo925]

Nice outcome, but I'm afraid 32Red have been fed some BS by Microgaming. This is MORE than merely a "mapping error" down to "connection difficulties". If this WERE a mere "connection" glitch, and remembering that the actual gaming itself takes place on the REMOTE server, you would have got the "mapping error", but the REMOTE SERVER would have CORRECTLY identified the held symbol as remaining a discoball, and credited the win.

YOU would have seen this as DESPITE the symbol changing, you STILL won 200, and you would have seen it at the latest the next time you "refreshed your connection" to the casino, even if not at the end of the spin.

I understand what you are saying, the reasoning does NOT make sense because the remote server would have the correct outcome regardless of what you saw on your screen if there were some kind of connection or mapping error. It would still award the correct win even if what you saw on your screen didn't match, though you would expect it to be correct after "refreshing" the game state.

The fact that the "correct" outcome was not initially awarded means something else is going on.

But i love the way 32red handled the situation on their end! Most casinos WOULD NOT have handled it this way. Kudos to 32red for not dragging this on and making the player jump through hurdles by simply saying "tough luck, can't help you, malfunction voids all wins, etc"

However, the questions about the software issue still remains.....