Some advice for people playing at Guts.

I prefer 32red also, but tbh the dish of the day is getting worse its been deposit 200 get 50 free for days now, used to get at least 2 100% a week I really dont know whats going on there, I suppose its ok if you are depositing in hundreds but when you are depositing less it really does not make much difference. Also I know they give out daily bonus (there was 2 days last week were there was none), but I feel the promos should be looked at now and maybe changed a bit, just my feelings though

There was definitely a 100 percent bonus last week. The pattern for the whole summer has been one 100 percent, one 50 percent and a bunch of 25/10s every week (unless I'm getting a different sequence?, which would be surprising as I'm very much a murky lowroller).

As for Guts, a withdrawal fee is totally unacceptable. That's what put me off Jackpot City.
 
As for Guts, a withdrawal fee is totally unacceptable. That's what put me off Jackpot City.
Either a Guts customer support told me or it's on CM here somewhere. Guts are wanting to get rid of the withdrawal fee.

But I agree, getting rid of the withdrawal fee will improve Guts.
 
anyone bothered to flag ben about it ? ? ?
edit ive just flagged him ) seems its going to remain , i dont see the hassle myself like ive said before you dont get any wagering on free spins & other things, upto the player if there ok with it )
 
anyone bothered to flag ben about it ? ? ?
edit ive just flagged him )

Thanks MrJones,

Hi Everyone,

Not really sure what to say. It is true that we have a withdrawal fee, other sites don't, other sites have wagering on free spins, we don't, some sites put a hold on the withdrawal for a certain period we don't, we process as soon as we can 24/7.

I guess how you value certain qualities of a casino will help you decide which one to play at which I respect and if a withdrawal fee puts you off of playing at Guts despite all our other enduring qualities that I respect that.

We are of course always looking at ways to improve our service and the feedback that we get from our customers and potential customers from such a great forum like this one is invaluable and we always take these comments on board for the future. Actually in many ways the way that we approached Guts was from feedback from you all during the many years that I have been a member of this forum and for that I thank you.

Have a nice evening,

Ben
 
Think its about £2 it works out for me for a withdrawal to neteller which is nothing really and I do not deposit large amounts. If I make a withdrawal then losing £2 is not even noticeable really and its a very small price to pay get money in neteller account so quick. And if anyone thinks its a lot to lose you could always leave a couple of pounds in your account from the many free spins wagering free that you get from GUTS and that will cover all your withdrawal fees. Also its not just guts most of the other multiplatform casinos are charging as well. Next and casinoluck might give first withdrawal free but rest that week are charged as well the same as guts.
 
Guts have achieved a kind of 'triple whammy' where they (1) have a rating over 9 by CM, (2) are raved about sincerely by a lot of members and (3) have an excellent rep on here.
That puts them into a relatively small and elite group with the likes of 32 Red, and it is affording them respect and status here. Quite right too.

With that status comes the spotlight. That is just the way it is.

So a player mentioning that making two withdrawals of 2k after a four figure win hit her with percentage based withdrawal fees totalling 60 pounds, people are going to take notice and ask questions (which they did).
The obvious question being 'what is the basis for the house being entitled to that sixty quid'. And that seems like a fair question to ask..?
On the other side of the coin, if what Petro is saying is true (ie that Guts are wanting to ditch the fee asap) then that's important information too.

Having said all that, I take back my own comment that this fee is 'totally unacceptable'.
Oversimplifying and making assumptions about what may be a complex issue wasn't a helpful thing to do, so apologies for that Ben.
 
So a player mentioning that making two withdrawals of 2k after a four figure win hit her with percentage based withdrawal fees totalling 60 pounds, people are going to take notice and ask questions (which they did).

I believe the player you were talking about in this thread was Tirilej. She explainedHer two £30 withdrawal fees were at nordicbet not GUTS as guts charges the same couple of pound fee regardless of amount of withdrawal. I think it was an example to show how much other sites charge.
 
Having had a bad experience with Jackpot City's withdrawal fees I guess I just have a heightened antenna for these fees.

(Which were twice as much as Guts fees)

So I've got the wrong end of the stick here, and thanks for clearing that up Paul.
 
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Mmmm another reason for me to stick to 32 red. Never been charged to withdraw by them or credit card company. Same goes for bet365, starspins, sky bingo and jackpotjoy. None have charged me. When a low roller like me even £3 significantly deducts my rtp.

I feel the same way - I mean, like I said in my post a few days ago, when the CC company is ALSO charging you say, £5 on a £200 cash advance, it all mounts up. I've no doubt that Guts is above board and honest, but like you say, it all eats into your profit.... and for low rollers like me and you, that's BIG bad news.
 
I feel the same way - I mean, like I said in my post a few days ago, when the CC company is ALSO charging you say, £5 on a £200 cash advance, it all mounts up. I've no doubt that Guts is above board and honest, but like you say, it all eats into your profit.... and for low rollers like me and you, that's BIG bad news.

I never get charged by credit card company for 32 red... For deposits or withdrawals. It's just a standard MasterCard
 
I never get charged by credit card company for 32 red... For deposits or withdrawals. It's just a standard MasterCard

If you're in the UK then your credit card company WILL charge you for gambling transactions the same as it would charge you if you were taking money out at an ATM.

If what you say is TRUE though, I'd be interested in the name of the bank who provide your mastercard.
 
If you're in the UK then your credit card company WILL charge you for gambling transactions the same as it would charge you if you were taking money out at an ATM.

If what you say is TRUE though, I'd be interested in the name of the bank who provide your mastercard.

But I can swear I never have been and so it's never occurred to me. I've used jackpotjoy, bet365, 32 red, sky bingo and never been charged a penny at any. Maybe it's cause my deposits only normally £10 or £20 or it may be because I always clear balance at end of month. I've no reason to lie. I don't want to divulge bank here (internet hackers clever at building identity theft) but will pm you name of my bank if you want proof. As I say I always settle balance before interest so maybe that's why.

EDIT: I just looked up my bank and they do charge £3 or 3% whichever is greater. However I have never been charged this. If I had been I can assure you I wouldn't bother playing :) must be cause settle up each month I guess.
 
But I can swear I never have been and so it's never occurred to me. I've used jackpotjoy, bet365, 32 red, sky bingo and never been charged a penny at any. Maybe it's cause my deposits only normally £10 or £20 or it may be because I always clear balance at end of month. I've no reason to lie. I don't want to divulge bank here (internet hackers clever at building identity theft) but will pm you name of my bank if you want proof. As I say I always settle balance before interest so maybe that's why.

Are you in the UK though? And don't worry - just saying what bank provides your mastercard will not enable any "hacker" to steal your identity.

I find it very hard to believe - it's nothing to do with how quickly or otherwise you clear your balance - all gambling transactions are treated as cash advances whether it be through visa, mc or Amex in the UK.
 
Read my edited post . Yes they are supposed to charge but strangely never have. Until this thread I was blissfully unaware they even could! Why they haven't in over two years is beyond me. Maybe they just don't rigidly stick to their own terms or fail to realise it's for gambling.... And yes I'm UK.
 
Read my edited post . Yes they are supposed to charge but strangely never have. Until this thread I was blissfully unaware they even could! Why they haven't in over two years is beyond me. Maybe they just don't rigidly stick to their own terms or fail to realise it's for gambling.... And yes I'm UK.

Ah, ok - you've struck lucky there then with their admin department's incompetence, or you have the last decent CC provider in these godforsaken islands! Well done. :)

On a very similar note, I happened to notice last month that a certain credit card I use to play a variety of online casinos has been gifting me money.

I'm not going to say whether it's a visa/mc or Amex, or the name of the financial institution who provide it - because I'm guessing there's a few thousand people here in the UK who are likewise benefitting!

In a nutshell, what's happening is this:

In the event that I have a win and I make a withdrawal back to this card, let's say, for argument's sake, £350, the CC company are crediting that amount back to my card PLUS the 3% cash advance fee, in this case £10.50! I'm 99% sure this shouldn't be happening!

Mums the word, chaps! :thumbsup:
 
Ah, ok - you've struck lucky there then with their admin department's incompetence, or you have the last decent CC provider in these godforsaken islands! Well done. :)

On a very similar note, I happened to notice last month that a certain credit card I use to play a variety of online casinos has been gifting me money.

I'm not going to say whether it's a visa/mc or Amex, or the name of the financial institution who provide it - because I'm guessing there's a few thousand people here in the UK who are likewise benefitting!

In a nutshell, what's happening is this:

In the event that I have a win and I make a withdrawal back to this card, let's say, for argument's sake, £350, the CC company are crediting that amount back to my card PLUS the 3% cash advance fee, in this case £10.50! I'm 99% sure this shouldn't be happening!

Mums the word, chaps! :thumbsup:

If your seeing the transaction fee returned than most probly when your getting paid they they send the payment as refund, & if your card company class this as a refund than I guess by law they have to refund the origanal charge, I got rid of cc cards ages ago and just stick to cash avalible in bank, But I come across (refund) from the site I played and withdrawn
 
If your seeing the transaction fee returned than most probly when your getting paid they they send the payment as refund, & if your card company class this as a refund than I guess by law they have to refund the origanal charge, I got rid of cc cards ages ago and just stick to cash avalible in bank, But I come across (refund) from the site I played and withdrawn

Ok, I suppose that's one possible explanation .... perhaps it might come down to each CC's "interpretation" of the law though? Reason being, I have quite a few CCs, I think about 14, and NONE of the others have ever credited me with a "cash advance fee" when withdrawing winnings :) So I'm minded to conclude this is a bit of an administrative "howler" on the part of this particular financial institution!

I've never really bothered to examine CC statements in that much depth before, but ProbabilityZero - I'd like to take this opportunity to let you know that I've noticed today there is ONE of my CCs which DOES NOT charge a cash advance fee for gambling transactions!!

As it appears to be the only one amongst many in my wallet, I'd wager it's the same one you were referring to! Fancy that - wish I'd noticed it earlier, I'd have used it more :)
 
I had some serious problems with their slots.
Betting $2-$3 a spin and the game was coming up with errors mid spin and ejecting me from the game.
This happened about 5 times. I was in a bonus round too and I don’t even know if my credits went up because the game kept coming up with errors.
Guts support advise me that the problem was due to my internet connection and I did not have any uncredited wins.
 

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