SoftSwiss & Direx

owner

Newbie member
We have long been clients of softswiss.
For 2 years of work we have accumulated a lot of questions to them. Which are associated with non-fulfilled obligations According to the concluded contract.
Managers, technical department, director of the company Ivan, systematically sabotage the development of our project. I think. They do this because they have monthly mandatory substantial contributions. And one manager can work not several projects.One team serves many projects but does not give all customers due attention.
So for softswiss it is advantageous to do so that customer projects develop slowly. And at a time when evolving contributions have been made every month
Those answers that they give us are not adequate and not comparable with the conduct of serious business.
I see that there is only one option - to write a complaint to the court of Curacao, but I'm not sure that they will give an adequate assessment of what's going on Because they are
probably far from technical and marketing nuances
 

jetset

RIP Brian
CAG
This sort of anonymous and unsubstantiated accusation, and the generally unprofessional nature of the post is a little unsettling, and one has to ask what the motivation may be.

Surely when normal representations and discussions fail the usual route is to start legal proceedings to obtain redress (and I doubt Curacao would be much good there if the judicial system is anything like the regulator.)
 

owner

Newbie member
At the moment this is an anonymous statement, but in half a step from a public statement with all the details.

Now we want to understand what it is for their other clients to work with this company ? They blackmail that the contract and the client will be terminated if we talk about our problem publicly
 

owner

Newbie member
This sort of anonymous and unsubstantiated accusation, and the generally unprofessional nature of the post is a little unsettling, and one has to ask what the motivation may be.

Surely when normal representations and discussions fail the usual route is to start legal proceedings to obtain redress (and I doubt Curacao would be much good there if the judicial system is anything like the regulator.)
The fact is that the company takes 30000-50000eur does not comply with the terms of the contract, and when you start something to demand they send you to court on the island of Curacao:thumbsup:

I believe that such a platform as casinomeister for that and created to solve such things, and not on the island of Curacao.

We will provide a lot of evidence and facts if there is arbitration, as well as if CEO OF SOFTSWISS N.V & DIREX N.V confirms his consent to a public review
 

owner

Newbie member
What is there to say, they do not even have the support of the present as on all normal companies.
 

Tirilej

Still a Lady
CAG
MM
What is there to say, they do not even have the support of the present as on all normal companies.
I must say that you are very difficult to understand. I and I guess most in here, have no idea what you're talking about.
And who are you? What makes you think we trust what you say?

One thing I know though is that no platform company would come in here to discuss an issue they have with a client in public.
Why would they and do they even know?
 

owner

Newbie member
In the contract it is described that all technical problems and requests will be marked by the status of seriousness, and also the client will receive an announcement about the status of the application. -They can not even provide this opportunity.

Any problems are asked to write to them on the mail.

But there is never any notification that the ticket is in process, or that they generally accepted this request from us

Then when they receive a request, they can answer one topic which is convenient for them, and ignore the other which is not convenient for them

Can a casino work with such technical support?
 

Casinomeister

Forum Cheermeister
Staff member
In the contract it is described that all technical problems and requests will be marked by the status of seriousness, and also the client will receive an announcement about the status of the application. -They can not even provide this opportunity.

Any problems are asked to write to them on the mail.

But there is never any notification that the ticket is in process, or that they generally accepted this request from us
Umm, maybe you should get a lawyer instead of posting in a public message board.

Wanting us to deal with your complaint is beyond our scope for the PAB. I would suggest getting proper legal advice and act on it.
 

owner

Newbie member
Umm, maybe you should get a lawyer instead of posting in a public message board.

Wanting us to deal with your complaint is beyond our scope for the PAB. I would suggest getting proper legal advice and act on it.

We have already hired a lawyer in Curaçao.

But, before I wanted to sign a contract with softswiss, I searched the internet for feedback. And if I saw something like that, I would never have made a contract with them. And so maybe I'll help someone by not getting into this fraud. Therefore I write everything here. They think that they can do it systematically.

Because it is rare for a client to decide to discuss such problems publicly
 

owner

Newbie member
also we were told that Casino with licence Curacao and software from Softswiss do not have the legal right to provide services in the United States and Spain.


It's right?

I noticed a lot of players in our project from these countries, technical support ignores the request the second day. -Is the norm in the gambling industry?
 

owner

Newbie member
How can this be that the situations is very similar to my?


I will also collect objective feedback about
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&
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support here:

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https://www.casinomeister.com/forums/online-casinos/76183-direx-n-v-casinos.html

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Jasminebed

Grumpy old gal
I understand your reluctance to go into much detail here publically.

If you could give us some vague idea of the nature of your contract: affiliate, game developer, payment processor, mass mailer, web design, etc., we might be better position to offer more helpful advice.

Pretty sure that SoftSwiss is not legally available to US players. I'm not truly sure any is, unless it's in one of the few licenced states like New Jersey and now Nevada I think.

There are casinos and providers that do not seem to care what the US laws may state.
 

cj1990

Experienced Member
PABnonaccred
webby
I read all of the content, including some other potential "scandals" , there is definitely some interesting stories out there.

Hopefully OP finds a reasonable solution.
 

owner

Newbie member
I understand your reluctance to go into much detail here publically.

If you could give us some vague idea of the nature of your contract: affiliate, game developer, payment processor, mass mailer, web design, etc., we might be better position to offer more helpful advice.

Pretty sure that SoftSwiss is not legally available to US players. I'm not truly sure any is, unless it's in one of the few licenced states like New Jersey and now Nevada I think.

There are casinos and providers that do not seem to care what the US laws may state.
For example, we paid 5,000 euros for the unique design of the site, and did not receive the development of an affiliate program. www.satoshigames.io

Further, we paid 13200 eur for the integration of poker, poker is still not working properly, try to play poker with the help of the mobile Android application. www.satoshigames.io

Further, more than a year our project is working, and we do not have protection from players from Spain and the United States

We paid for intra-marketing 4500 and our manager for internal marketing for 3 months only 2 times with us talked. And just for 3 months made only 12 mailings, created 3 templates for advertising mailings.

We do not have antifraud control on the site, in order to register several users in one browser and fool the administrator, it is enough to clear the cookies

Internal marketing responsibilities included control over fraud - How did he do it if the fraudster control system does not work?

Internal marketing responsibilities included: Representation of casinos in the main thematic forums: Casinomeister, Ask, Gamblers, etc. -He also did not do it


Here's what template for sending bonuses to English customers was made by our internal marketing manager

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-More text in Russian than in English

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Moreover, the conditions sent to customers by email and the conditions set in the casino system are different

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About USA users -
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cj1990

Experienced Member
PABnonaccred
webby
For example, we paid 5,000 euros for the unique design of the site, and did not receive the development of an affiliate program. www.satoshigames.io

Further, we paid 13200 eur for the integration of poker, poker is still not working properly, try to play poker with the help of the mobile Android application. www.satoshigames.io

Further, more than a year our project is working, and we do not have protection from players from Spain and the United States

We paid for intra-marketing 4500 and our manager for internal marketing for 3 months only 2 times with us talked. And just for 3 months made only 12 mailings, created 3 templates for advertising mailings.

We do not have antifraud control on the site, in order to register several users in one browser and fool the administrator, it is enough to clear the cookies

Internal marketing responsibilities included control over fraud - How did he do it if the fraudster control system does not work?

Internal marketing responsibilities included: Representation of casinos in the main thematic forums: Casinomeister, Ask, Gamblers, etc. -He also did not do it


Here's what template for sending bonuses to English customers was made by our internal marketing manager
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-More text in Russian than in English

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Moreover, the conditions sent to customers by email and the conditions set in the casino system are different

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About USA users -
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While we appreciate your screenshots and evidence, and while you do not intend to provide services to the US market it is very un-cool of you to post the IP Addresses of your US Visitors.

As for Protection from US Players, this should be nothing more than a rule added to your web server to tell it to ignore traffic from US IP ranges.
======> I have read on other forums, that the software provider keeps the website closed source, so you might not be able to do this yourself. IDK how you have this setup.


"Here's what template for sending bonuses to English customers was made by our internal marketing manager
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-More text in Russian than in English
"
======> Based on your screenshots it looks like a few things have not been translated.


"We do not have antifraud control on the site, in order to register several users in one browser and fool the administrator, it is enough to clear the cookies"

======> Multiple accounts from a single source IP is a good indication of a fraudster.


FYI:

A good deal of the places I have played at that use this casino software do not provide bonuses, or collect any personal details other than username and email, so fraud does not seem like a concern of theirs (or potentially there is no detection system for abuse for this, so they just choose to relax their rules.).

Feel free to PM me if you want to know the casinos I have played at using this software so you can look for yourself and look at their sites and maybe come to a conclusion regarding your features vs theirs. Personally this is one of the software's I try to avoid when playing online.
 

owner

Newbie member
Everything, now when they saw that I here publish details disconnected my account!

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It's all because I started to provide facts!


They say that they have all the casinos on the same terms, but betchain not allowed us to register from Spain :D

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Hello!

I hereby notify you of the termination of our contract from today (May 10, 2017) due to violations of agreements, intimidation

of our company in forums and e-mail, use of software to provide games in regions where you do not have permission .

Yours faithfully,
----------------------------


Product Manager at SoftSwiss

Office: +44 20 81230832
We were deceived and we should remain silent?

nothing but the truth. Where is intimidation ?

LOL

They expected that I would be afraid to say a word against them?

They always intimidation us by taking away the software from us
 
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owner

Newbie member
[04.05.2017 13:33:14] SoftSwiss Products: I'd also like to go back to my question from the e-mail. Which countries will be your main markets?
[04.05.2017 13:35:43] Martin Anna: The target market will be US, EU, ASIA, CIS
[04.05.2017 13:37:00] SoftSwiss Products: Our platform will not be made available for the US, unless the players find other means to register, but all the other markets are quite viable.
[04.05.2017 13:40:43] Martin Anna: That's bad. Players from US can't register or can register but not play? Why your platform don't support US.
[04.05.2017 13:42:37] SoftSwiss Products: Players with a US IP address will not be able to register at the casino as this region will be blocked. Similarly, we block UK and Spain as these jurisdictions have a strict level of regulation, even when it comes to Bitcoin play
[04.05.2017 13:43:00] SoftSwiss Products: The sample contract has been sent
[04.05.2017 13:43:21] Martin Anna: Ok
[04.05.2017 13:48:58] Martin Anna: And if it will a glitch in the system whom responsibility falls - provider or owner? Or i need to read a copy of doc at first?
[04.05.2017 13:50:27] Martin Anna: I haven't received the email with contract
[04.05.2017 13:51:41] SoftSwiss Products: The agreement will state that we are responsible for all technical aspects of the platform and if there are any glitches we will handle them in the order of priority that you set to our team.
 
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