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So my house went on Fire last week!

Discussion in 'The Attic' started by mimi26, Oct 22, 2017.

    Oct 22, 2017
  1. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Yep after just getting a new kitchen fitted my washing machine (plug) sent the utility room on fire and destroyed everything electrical, fridge, dryer dishwasher tumble dryer and microwave as well as badly smoke damaging my new units!

    Anyway I guess I am after some advice searched you tube etc and cant really find anything on how to remove smoke damage, I am just washing it around in circles.

    Also BEKO who the washing machine was from came out for an inspection, they sent me an email saying its noting to do with them so F Off basically, the fire started within minutes of me switching on my machine. I had been working nights and woke at 1pm went down to put my machine on and then returned to bed if I had fell asleep quickly it probably would have been a different story now! and thank god for our amazing emergency services who arrived within 6 minutes of phoning them or I would have lost a lot more

    Does anyone know how I could go about issuing a small claims against them or if this is the route to go down, it started at the plug and they are saying that as the plug cant be tested then they are not at fault but the plug was melted to a blob and threw away.

    I am just at my wits end now after days of cleaning and arguing! No insurance either, yep simple oversight on my part
     
  2. Oct 22, 2017
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    My thoughts are with you and hope you can get things sorted in your favour and very soon.

    Cannot comment further, sorry as this is a very recent and touching subject for me but wanted to make the effort to wish you well.
     
  4. Oct 22, 2017
  5. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    You will need an expert independent report to bolster any small claims action.

    Can the fire brigade not help in establishing what the cause of the fire was?
     
  6. Oct 22, 2017
  7. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Surely if the new washing machine came with the plug fitted they must in some way be responsible. Either the shop you brought it from or the manufacturer. Unless its your electrical wiring. Has this been checked to make sure you are safe ?

    Definitely get insurance going forward.

    I wouldn't give up trying to get compensation.

    Did fire brigade do a report at all?

    Glad you are ok.
     
  8. Oct 22, 2017
  9. greylady

    greylady The more I learn, the less I know

    Occupation:
    Little Minx :-)
    Location:
    Scotland
    What Interlog says as the socket will have to be inspected too I would imagine.

    It would probably be a civil action in the small claims court too, sure you can get information and advice online if you google the court or maybe Consumer Forums can help better with advice - good luck.
     
  10. Oct 22, 2017
  11. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk

    No TBH they just put the fire out and went on their way, I dont think they investigate unless someone is hurt, I haven't heard of them since the fire, it was definitely the plug though it was in flames at that area when I went in the kitchen
     
  12. Oct 22, 2017
  13. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Had it since February this year, funnily when I first got it it kept tripping the lecy but I just changed the plug to a different socket and it seemed to work fine, No report from fire brigade.

    The beko inspector who came out said to me he cant say whether the plug did or didnt start the fire and the next day I got a email to say no its not their fault.

    Insurance is already in place now, I have never been one for insurance as very skeptical of them not paying people out but I have learned my lesson now!
     
  14. Oct 22, 2017
  15. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Plugs can be tested its called pat testing so they should know whether it was tested prior to installation really

    You should get electrical wiring checked maybe. I would seek legal advice about challenging the assumption its not their plug at fault though.
     
  16. Oct 22, 2017
  17. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    First thing I did was get all my wiring tested and everything was fine, I have a really good fuse board apparently and any problems it would just trip it.

    I am trying to see it from BEKOs point of view and if they admit fault they would probably have to recall this machine type but on the other hand I am unhappy with the engineer visit as all he did was take photos
     
  18. Oct 22, 2017
  19. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom

    I think you have a good case if you have a report proving wiring ok. I'd contact CAB for advice.
     
  20. Oct 22, 2017
  21. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    That is shocking, especially after what happened at the Grenfell Tower fire. You would have thought a proper inspection was going to be done, rather than just taking a few pictures!
     
  22. Oct 22, 2017
  23. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk

    YepI thought it was shocking, the email they sent me kept emphasizing the word 'visual inspection' as well, so basically he has took the pics sent them in and someone has decided its not their fault
     
  24. Oct 22, 2017
  25. Cyclops

    Cyclops Owner of Americasino.co

    Location:
    Bexhill-On-Sea
    Not good

    Try suger soap it may work . As for the company get a independent expert to come out and do a inspection if it proves it's the machine then produce that to the washing machine company.
    Stating you are going to seek legal advise as there product is at faulty hopefully they may not want bad publicity. Remember they had to recall lots of condenser dryers due to fire risk.
    This is what I would do in your position.
    Remember be persistent don't back down hopefully you get a good outcome :)
     
  26. Oct 22, 2017
  27. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Just trying sugar soap now, its a laborious task but hopefully will be a good start
     
  28. Oct 22, 2017
  29. Cyclops

    Cyclops Owner of Americasino.co

    Location:
    Bexhill-On-Sea
    Managing director

    If it helps I can give you the managing director email address.
    If I have a problem I email directors
    I had to di it with apple and it worked
     
  30. Oct 22, 2017
  31. BillyBonanza

    BillyBonanza Experienced Member webby

    Occupation:
    Accounting
    Location:
    Earth
    The beko inspector is always going to say it wasnt their fault and hope the customer forgets about it. You need to hire a independent investigator. Did you take pictures of where the fire started and leave it alone?


    Something the same happened to me. A company about 2km from my old house was blasting using dynamite. One day they must have used alot or closer to my house but the blast shook my entire house. Parts of my foundation cracked. I called the company and told them and they came over and looked. They said they hired an engineer to assess the damage so he came and looked. His final report was it had nothing to do with the company.

    After research I found out the engineer they hired was a company they used for their services over 50 times. So it was obviously a bias engineer. I hired my own and plus another professional. Both said it was the blast. I brought the findings to the company and low and behold they agreed to fix all damage instead or me taking them to court.

    So basically, you cannot trust when a company sends out one of their own to investigate.

    As for scrubbing, try and find a product called TSP. Its what painters use to scrub walls if their is smoke damage etc
     
  32. Oct 22, 2017
  33. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I agree with others, try to search around and get an independent person to come out and see if they can trace what caused it, even if it wasn't the washing machine no doubt you want to know so it doesn't happen again. Spending some money on a report might be worth it. With my limited knowledge of electrics, would be surprised if it was your wiring, the board should have tripped, and I would be looking at the plug. I don't see how Beko's engineer can say otherwise from a visual inspection tbh :( .

    Cant help with the smoke damage, but have seen people say trisodium phosphate (TSP) is good, maybe worth a google?
     

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