Snotty Support.

Wildfire7

Dormant account
Joined
Apr 8, 2006
Location
UK
Hi Skiny

I am a bit perplexed as to why you have had to contact live support for the casinos email address?

Surely its the same as most casinos, ie [email protected] ? Surely it would be on their contact page?

The point I wanted to make was that if a casinos live support is so overloaded with queries, then it does beg the question why?

If the casino is being run properly and information is clearly displayed on their site, then support should not become so over burdened.

If live support is getting clogged up by basic enquirys such as whats your email addy, then little wonder they are acting slowly to responces.

IMO contacting live support to close an account is pointless, because you will get a rushed responce, nothing that is thought out.
Much better to email support, express the points you want to put across and wait for a reply.

But contacting live support for an email address so you can email support? You just couldn't make it up!!

Mike
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Hi Skiny

I am a bit perplexed as to why you have had to contact live support for the casinos email address?

Surely its the same as most casinos, ie [email protected] ? Surely it would be on their contact page?

The point I wanted to make was that if a casinos live support is so overloaded with queries, then it does beg the question why?

If the casino is being run properly and information is clearly displayed on their site, then support should not become so over burdened.

If live support is getting clogged up by basic enquirys such as whats your email addy, then little wonder they are acting slowly to responces.

IMO contacting live support to close an account is pointless, because you will get a rushed responce, nothing that is thought out.
Much better to email support, express the points you want to put across and wait for a reply.

But contacting live support for an email address so you can email support? You just couldn't make it up!!

Mike

Attach Removed (Old not found)

I don't make up email addresses and hope they are correct. I click "contact us." and when I find a blank page I contact live support.
 

Wildfire7

Dormant account
Joined
Apr 8, 2006
Location
UK
As it turns out their email address is:
[email protected]

When you joined the casino you would have had a welcome email, so if you save your emails then it would be in your email folders.

Slightly strange why they had to add support after Grandmondial.

Mike
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
As it turns out their email address is:
[email protected]

When you joined the casino you would have had a welcome email, so if you save your emails then it would be in your email folders.

Slightly strange why they had to add support after Grandmondial.

Mike

It's also slightly strange that this is the first address I was given by Petros and even though I highlighted it in our conversation, copied it and pasted it into my address bar the email came back undeliverable two days later.

The second email address I was finally given by Christian was [email protected] which received an automated receive notice but no reply to the email.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Maybe Mario can come back and explain why my account is still active 14 days after my request to have it closed.
 

buttkiss56

Newbie member
Joined
Feb 13, 2003
Location
canada
grand mondial

I've only been playing here for a bit, but did manage to cash out a few times, not much, but they were quick, the last cash out was for a few hundred and they don't email you like it says they will so after 2 days i logged in to the casino and went to help after you click contact them and i went to live help , here is the chat

You are now chatting with Christian
--------------------------------------------------------------------------------

Christian: Hi , and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative. I am Christian and will be assisting you, how could I be of service...
Me: hi, can you tell me when my withdrawal # xxxxx will be processed?
Christian: May I please ask you for your Casino Account number so that we can better assist you with this matter?
Me: Vgmrxxxxxxx ty
Christian: One moment please while we look into the matter for you.
Me: ok ty
Christian: Kindly note Lorie that the payment was made to your instadebit acccount today. It should reflect into your account within the next 5 business days.
Me: ok ty Christian
Me: have a good day , bye
Christian: You are welcome . Please feel free to contact us anytime, as we are available 24/7. Good Bye.

It was in my account the next day so i'm happy, I have never had a problem with them, it didn't take long for the live chat to reply to me. But i did notice that when i play the freebie slots that so many have almost the same names and that half of them don't actually play, but that seems to be the norm on all these free slot games, so i won't bother with them anymore.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
I don't recall anyone saying there was an issue with payout times. Still, there is more to good service and respect than just how fast you get paid. It may be the most important issue but it's not the only one.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
For a casino that can't answer anyone's email they sure can send out a lot of junk.
 

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