Ive been gambling online for years using many different types of software. Ive made modest deposits and frequent enough withdrawals. Ive hit a couple of RTGs Random Jackpots and made a couple of decent withdrawals using 3Dice not to mention several smaller withdrawals. Ive never made a withdrawal using Microgaming though, not even one.
Every once in a while I like to point out to these casinos that it Microgaming is the only software thats never allowed me a single withdrawal. I usually do this after I get dumped after about 400 or 500 spins since my last bonus feature. I tell them that it seems like its impossible to win enough money using this software to even make a small withdrawal. They tell me everything is fair because eCogra says so and the matter is dropped and life goes on.
So last week I give it another shot and make a deposit at Grand Mondial. I think I actually had my balance up to 60 dollars from 20. That was when the bonus features became nonexistent like always and the next thing I know Im back at zero. Some things never change.
So I decide to make the usual observation. Over 3 years of so called bad luck which only seems to be an issue when I use this software is getting a bit silly. I click the contact link in the casino. I get a blank window that says 404 Not Found. I guess emailing is going to be trickier than I thought. I click the live support And talk to a person on the other end for about 5 minutes or so. I get an email address and send off an email. The email is returned 2 days later. The address doesnt exist. Id actually forgotten about my little complaint at this point but giving me an email address that doesnt exist seems a little strange. I go back to live support to ask for a real address. I dont know. Maybe Im bored. Well, the conversation starts about the terrible game play for the last 3 or 4 years using this software but its a rather frustrating discussion because every single response takes at least 5 minutes after I post a message. Good thing Im playing at 3Dice in a tournament and have lots to do while this silly window sits in the bottom corner of the screen. Several times I gave up waiting for a response and opened a new chat window to see if I could somehow get a working email address, if nothing else to complain about the terrible response times from support. At this point Im just being stubborn and the tournament at 3Dice isnt going well anyway.
Im starting to get a little pissy with this Christian fellow. If it takes this long for live support to give me an email address to the casino how long would it take to solve an actual problem? Ive asked for the email address several times with no response. I give up. I still want the email address but I certainly dont want to play at this casino anymore. Way to go Christian.
Finally after me telling him Im going to close my account he gives me the email address. I tell him Im going to email the casino and have my account closed. Im actually quite angry at this person and his snotty nosed attitude.
This is from our conversation:
Me: You're the blame for me closing my account.
Me: It's 100% your fault.
Christian: Thanks for the compliment.Is there anything further I can assist you with?
Ok. Now that was just rude. And now that I have an email address I can actually email the casino and make a complaint. After sending the email I get back an automated response right away. It looks like this:
Dear Player,
Thank you for your e-mail.
This is an automated response and your inquiry has been referenced as .
We endeavor to respond to all queries within 2 to 4 hours.
Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
Im assuming the live help part was a joke.
2 days later still no answer. Im not sure how infuriating a client into closing his account is considered a complimentary action but the casino must agree with the statement. And I guess the 2 to 4 hours must have meant 2 to 4 hours sometime next week.
Another day passes. Now Im into the 3rd day. I go back to live help and ask if anyone plans on answering this email. Im still insulted by the last conversation and would have appreciated the casinos opinion on this.
Im told the email was not answered because of a back log of emails. They must really be behind. The email was received 3 days ago. Then I explain the reason for the email. Live support tells me this:
Jose: No, it seems like it has been looked at by senior management, for which we really apologize for the mistreatment you were a victim of! We can assure you that it will not happen again!
Me: And I had to come to you to get this response?
Me: If senior manamagement looked at this and decided I was a victim and mistreated wouldn't you think a response to the email I sent would have been warranted?
Jose: Indeed, and due to our email queue being clogged, it is becoming increasingly to respond to players via email, however our technical department is on it, and by Monday, all is up and running again! We apologize for the inconvenience caused!
Me: Do you really expect me to believe it was impossible for the senior staff of this casino to send an email after reading mine?
Jose: I can really assure you, that indeed they get in touch with customers. And i believe that, even though you have not been contacted about it yet, they will contact you with a formal apology!
The email was sent last Tuesday. I have still received no response regarding the mistreatment that apparently the senior staff is quite aware of although they are able to send automated responses that the emails are received.
Also at the time of writing this my account is still active (7 days later). The original email requested it be closed and according to Jose the email was read.
The second two points in the criteria list for accredited casinos are
Must have a clean history of fairness towards their customers.
Must be able to take care of any player issue swiftly and professionally.
At Grand Mondial I just dont see it. Having to badger a live support worker for an hour for an email address that the contact page doesnt provide is hardly fair.
Insulting a client by telling him he is complimented by the fact that hes the reason Im closing my account is hardly professional and taking over 7 days to answer an email they are obviously quite aware of or at the very least acknowledging my request to close my account is hardly swift.
I told the casino I was going to write this and offered to include their side of the story 5 days ago but apparently theyre not interested.
Be nice if they were interested in my request to close my account.
Every once in a while I like to point out to these casinos that it Microgaming is the only software thats never allowed me a single withdrawal. I usually do this after I get dumped after about 400 or 500 spins since my last bonus feature. I tell them that it seems like its impossible to win enough money using this software to even make a small withdrawal. They tell me everything is fair because eCogra says so and the matter is dropped and life goes on.
So last week I give it another shot and make a deposit at Grand Mondial. I think I actually had my balance up to 60 dollars from 20. That was when the bonus features became nonexistent like always and the next thing I know Im back at zero. Some things never change.
So I decide to make the usual observation. Over 3 years of so called bad luck which only seems to be an issue when I use this software is getting a bit silly. I click the contact link in the casino. I get a blank window that says 404 Not Found. I guess emailing is going to be trickier than I thought. I click the live support And talk to a person on the other end for about 5 minutes or so. I get an email address and send off an email. The email is returned 2 days later. The address doesnt exist. Id actually forgotten about my little complaint at this point but giving me an email address that doesnt exist seems a little strange. I go back to live support to ask for a real address. I dont know. Maybe Im bored. Well, the conversation starts about the terrible game play for the last 3 or 4 years using this software but its a rather frustrating discussion because every single response takes at least 5 minutes after I post a message. Good thing Im playing at 3Dice in a tournament and have lots to do while this silly window sits in the bottom corner of the screen. Several times I gave up waiting for a response and opened a new chat window to see if I could somehow get a working email address, if nothing else to complain about the terrible response times from support. At this point Im just being stubborn and the tournament at 3Dice isnt going well anyway.
Im starting to get a little pissy with this Christian fellow. If it takes this long for live support to give me an email address to the casino how long would it take to solve an actual problem? Ive asked for the email address several times with no response. I give up. I still want the email address but I certainly dont want to play at this casino anymore. Way to go Christian.
Finally after me telling him Im going to close my account he gives me the email address. I tell him Im going to email the casino and have my account closed. Im actually quite angry at this person and his snotty nosed attitude.
This is from our conversation:
Me: You're the blame for me closing my account.
Me: It's 100% your fault.
Christian: Thanks for the compliment.Is there anything further I can assist you with?
Ok. Now that was just rude. And now that I have an email address I can actually email the casino and make a complaint. After sending the email I get back an automated response right away. It looks like this:
Dear Player,
Thank you for your e-mail.
This is an automated response and your inquiry has been referenced as .
We endeavor to respond to all queries within 2 to 4 hours.
Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
Im assuming the live help part was a joke.
2 days later still no answer. Im not sure how infuriating a client into closing his account is considered a complimentary action but the casino must agree with the statement. And I guess the 2 to 4 hours must have meant 2 to 4 hours sometime next week.
Another day passes. Now Im into the 3rd day. I go back to live help and ask if anyone plans on answering this email. Im still insulted by the last conversation and would have appreciated the casinos opinion on this.
Im told the email was not answered because of a back log of emails. They must really be behind. The email was received 3 days ago. Then I explain the reason for the email. Live support tells me this:
Jose: No, it seems like it has been looked at by senior management, for which we really apologize for the mistreatment you were a victim of! We can assure you that it will not happen again!
Me: And I had to come to you to get this response?
Me: If senior manamagement looked at this and decided I was a victim and mistreated wouldn't you think a response to the email I sent would have been warranted?
Jose: Indeed, and due to our email queue being clogged, it is becoming increasingly to respond to players via email, however our technical department is on it, and by Monday, all is up and running again! We apologize for the inconvenience caused!
Me: Do you really expect me to believe it was impossible for the senior staff of this casino to send an email after reading mine?
Jose: I can really assure you, that indeed they get in touch with customers. And i believe that, even though you have not been contacted about it yet, they will contact you with a formal apology!
The email was sent last Tuesday. I have still received no response regarding the mistreatment that apparently the senior staff is quite aware of although they are able to send automated responses that the emails are received.
Also at the time of writing this my account is still active (7 days later). The original email requested it be closed and according to Jose the email was read.
The second two points in the criteria list for accredited casinos are
Must have a clean history of fairness towards their customers.
Must be able to take care of any player issue swiftly and professionally.
At Grand Mondial I just dont see it. Having to badger a live support worker for an hour for an email address that the contact page doesnt provide is hardly fair.
Insulting a client by telling him he is complimented by the fact that hes the reason Im closing my account is hardly professional and taking over 7 days to answer an email they are obviously quite aware of or at the very least acknowledging my request to close my account is hardly swift.
I told the casino I was going to write this and offered to include their side of the story 5 days ago but apparently theyre not interested.
Be nice if they were interested in my request to close my account.