Slow Pay Slow pay at Club Gold Casino

evogt19

Dormant account
Joined
Jul 25, 2012
Location
Belgium
I have read good things about Club Gold, also here on the forum as a guest. My experience has not been a perfect one.
I made my first deposit and was immediatly lucky. At that point I was able to cashout 1000$. I made the withdrawal request on the 20th of april.
I was requested to send in documents which I did. After waiting a couple of weeks I send them an email. Five days later I received the cashout.

After being somewhat concerned with the duration of the withdrawal I contacted support and asked them in case I make a withdrawal again if it would take this long to process it.
They assured me that it was a temporarly issue and that all withdrawals in the future would be processed in due time. I must say that support was friendly and helpful.
After being reassured, being paid, reading that some members reported slow withdrawals I thought it must be a temporarly issue and went on playing on Club Gold. I made a few deposits then played the slots and hit the luckiest bonus round in my life, ending with a balance of 7800$. I received a bonus so I still had to play a lot. After surviving the requirements and having some fun I decided to withdraw 6000$. I was able to withdraw 2000$ per transaction. So three withdrawals of 2000$ each. This was done on the 25th of may so I expected to receive my win very soon. After weeks of waiting and having not received a reply I decided to contact live support again.

They assured me that the payments would be processed on three seperate dates, the 23th and 28th of june and the 1st of july. After again expressing my concern with the payment delay they said they were working hard to resolve it completely. At this point I was not happy with the delays but support remained helpful and friendly so I thought they are having some issues, I will just wait for the three dates. In the meanwhile I made a few deposits, being rather lucky once again. The first payment I received on the date as specified, the other two payments did not come through. I contacted live chat again to ask about these payments. They told me that they couldn't help me because the payment schedule was not ready at the financial department. They could not explain what happened to the two dates but said they would solve it and I asked them to contact me but I didn't receive any news the next couple of days. After contacting them again they said the financial department is still working on the payment schedule, they said come back monday to find out more about your payments.
They said this a few times, my patience was put to the test and I don't understand why they would ask me repeatedly to come back on live chat and inform about my payments, why could they not solve the issue and send me an email about it?

This was frustrating, I felt like I needed to contact them or nothing would happen. Being tired with this situation I left for a holiday. When I came back, no payments were made. After contacting them last friday - the 20th of july - I was told again to come back on monday.
I told them that my patience was wearing thin and I insisted that they would procceed with the payment on monday. I did contact them on monday and received the news that my next payment is scheduled on the 12th of august and the third payment they couldn't tell me anything about it until the payment of the 12th of august was made.
This would mean that after two and a half months I would receive the second part of my withdrawal. Not having the slightest clue when I would receive the third payment.

The luck I experienced at Club Gold casino was magical, they are taking their time to pay me though.
What's your opinion on this situation? And what would you do?
 

stokes

Experienced Greenhorn
Joined
Oct 10, 2006
Location
Springfield
Hi,
I had some delays with my withdrawal a couple of months ago, though I didn't have to wait that long as you. You can find more thread about Club Gold if you search the forum.

You should try to contact Carmel the casino representative here
She should be able to help.
 

evogt19

Dormant account
Joined
Jul 25, 2012
Location
Belgium
Resolved

Hi,
I had some delays with my withdrawal a couple of months ago, though I didn't have to wait that long as you. You can find more thread about Club Gold if you search the forum.

You should try to contact Carmel the casino representative here
She should be able to help.


Thanks for your reply stokes!

I'm happy to say that I have received the 2nd part of the withdrawal and an email that I will receive the 3rd part in a few days.
I will keep you updated but this issue for me seems to be Resolved.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Good to hear that things are progressing.

I've recently started playing at ClubGold, and am awaiting my second cashout. While I was very pleased that my first came in well under their stated 96 BUSINESS hour timeframe, I was not holding my breath on the seond being quite so fast.

I made a deposit Friday before you posted, with a pending withdrawal. Lost, but I'm not unhappy about that.

I won't be making any future deposits until you are paid, regardless of whether I am or not. Your time frame far exceeds the 12 business days they are guaranteeing.

While Carmel stated here in the thread I started they were striving to improve the timeframe for cashouts https://www.casinomeister.com/forums/threads/clubgold-the-good-the-bad-and-the-ugly.51502/ I thought that at worse waiting 12 business days would be the worse, and they were striving to do better.

My first cashout was quite quick, given my delay in getting docs to them.

While I regard 96 business hours very as very slow, and not a first line choice for depositing, I'll be doing business with a Casino that keeps to their terms and improves them where possible.

But if you can't keep to a payment schedule, you might lose me as someone more than willing to be a loyal customer.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Carmel needs to give a detailed explanation on why they cannot adhere to their own timetable for payments. If they cannot even keep on schedule they are little different from the rogues ie 'we can pay you anytime we want' and this leaves a big question mark on their integrity. If the situation persists we might need to change the thread title to 'no pay' though its still early days yet.
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
I am just thinking if their very generous and friendly no wager promotion bonuses are giving them problems? As I would think lot of players has won on this and might have taken advantage. Leaving the casino with losses? This could be reason for problems in payments? I know this is just a though and of course not something I say to put them in problems.

I just now the stories from other casinos who closed down due to them giving out to much free cash or to generous bonuses......
 

evogt19

Dormant account
Joined
Jul 25, 2012
Location
Belgium
Update 3rd part received

Thanks for the replies!

@Jasminebed
I hope you receive your winnings soon
I received the 3rd part of my withdrawal today so they have payed me within a few days as stated in the last received email.
I agree that the biggest improvement would be to have a clear payment timeframe for everyone.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Glad to hear that as I'm so far very pleased there.

My last withdrawal very early last Thursday, was processed on the Monday, and back onto my card by Wednesday evening. Under a week back to my card is a pretty good timeframe.
 

wheeler00

Newbie member
PABnonaccred
PABnoaccred
PABnononaccred
PABinit
Joined
Aug 9, 2012
Location
belfast northern ireland
clubgold slow paying

hi all hope some1 can help me here i have been getting the run arround by GLUBGOLD for the last 10 days i made a withdrawl from them on the 30/07/2012 and got a email on the same day saying it would be paid in 4 working days but this didnt happen so i went on live chat they told it would be paid on the 6/08/2012 but again this didnt happen so i went on live chat again today the 09/08/2012 and have been told that they are waiting on updates lol what? i ask updates on what as they have all docs required as i done this before i made withdraw but they couldnt answer. could anyone tell me what to do next as all the other casinos ive played i have never had this proplem
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
Without looking i`m guessing these are not accredited here, but, you can get a shot a shot at them (if they are not on the no can do list) via this......

https://www.casinomeister.com/forums/help/pab-rules/

Read the rules very carefully as maxd will bight your head off if you do not, (it`s his mating season atm and his testosterone levels are through the roof :eek:), he won`t really ;), just read and adhere to them.
 

casinoplayer222

Dormant account
PABnononaccred
Joined
Aug 13, 2012
Location
utopia
I've been 19 days waiting for my winnings while 92 hours the limit would be paid.
And I have a hunch that I still have to wait longer. With pay for play is a lot faster. This is such a bad advertisement for this club gold casino .. Because we are not the only
 

CarmelCGC

Dormant account
Joined
May 12, 2011
Location
Malta
Casinoplayer222 please forward me your user details and I will look into the issue for you.

Cheers

Carmel




I've been 19 days waiting for my winnings while 92 hours the limit would be paid.
And I have a hunch that I still have to wait longer. With pay for play is a lot faster. This is such a bad advertisement for this club gold casino .. Because we are not the only
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I shall forfeit any remaining holiday time remaining….

Trying to be a martyr doesn't suit you, and I believe the players just want to get paid in a timely manner.
If they are then you would be able to have your vacation 365 days a year;)
 

CarmelCGC

Dormant account
Joined
May 12, 2011
Location
Malta
Not trying to be a martyr at all, actually meant to put a smiley at the end of that sentence but forgot and the meaning changed altogether….apologies for that.

I do agree 100% with you, which is why I make it a point to look into all complaints/queries right away as anybody who contacted me through PMs can confirm. I did not however receive notifications of updates on this thread whilst I was away so could only look into the previous query now that I'm back :)

365 days a year holiday sounds tempting…… :thumbsup:

Trying to be a martyr doesn't suit you, and I believe the players just want to get paid in a timely manner.
If they are then you would be able to have your vacation 365 days a year;)
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Trying to be a martyr doesn't suit you, and I believe the players just want to get paid in a timely manner.
If they are then you would be able to have your vacation 365 days a year;)

I am forced to agree with tirilej.

The OP, along with others like them, are waiting to be paid. I fail to see what your holidays have to do with anything......unless you took all the money with you....??.

Nobody here begrudges anyone having time off, but if you're going to be away you should organize a colleague to deal with any CM issues. It's what other reps do. How about an actual floor manager etc rather than the affiliate manager? Players shouldn't have to wait weeks for assistance.

Mentioning that you're "giving up your remaining holiday" to help one player (even though I'm sure it won't be a 24/7 commitment) is unprofessional IMO.
 

CarmelCGC

Dormant account
Joined
May 12, 2011
Location
Malta
No problem, I have removed the offensive line as I was obviously misunderstood.

Apologies once again

I am forced to agree with tirilej.

The OP, along with others like them, are waiting to be paid. I fail to see what your holidays have to do with anything......unless you took all the money with you....??.

Nobody here begrudges anyone having time off, but if you're going to be away you should organize a colleague to deal with any CM issues. It's what other reps do. How about an actual floor manager etc rather than the affiliate manager? Players shouldn't have to wait weeks for assistance.

Mentioning that you're "giving up your remaining holiday" to help one player (even though I'm sure it won't be a 24/7 commitment) is unprofessional IMO.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
No problem, I have removed the offensive line as I was obviously misunderstood.

Apologies once again

Thanks for removing the line but please understand that the members were only trying to let you know that its your job to assist the OP and any mentioning of a 'sacrifice' to do what is essentially your job does not go down well with many of us. Seeing that you are actively posting on a weekend already makes us feel that you take up your responsibilities well. Now go and pay the player!
 

CarmelCGC

Dormant account
Joined
May 12, 2011
Location
Malta
No problem at all, I don't see it as a "sacrifice" in now way. I realised I was misunderstood as trying to imply this, but I can reassure you that is not the case :)

I'm waiting for the player now to send me his account details and I will look into his issue right away :thumbsup:

Hope you all have a good rest of the weekend...

Thanks for removing the line but please understand that the members were only trying to let you know that its your job to assist the OP and any mentioning of a 'sacrifice' to do what is essentially your job does not go down well with many of us. Seeing that you are actively posting on a weekend already makes us feel that you take up your responsibilities well. Now go and pay the player!
 
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