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Bonus Complaint Sloty confiscated winnings and stopped responding

Discussion in 'Casino Complaints - Bonus Issues' started by cechise, Nov 14, 2017.

    Nov 14, 2017
  1. cechise

    cechise Registered

    Location:
    Sweden
    I couldn't find a Sloty representative among on the list on this site.

    Here is what happened to me while playing on Sloty.com.

    I deposited 500SEK and got deposit bonus of 100% or 50% (cant remember and its not possible to see on the site). Had to click through a bunch of free-spins to be able to play Starburst for real money. I may have had about 10% (maximum, probably alot less) of my balance won from free-spins when i started playing for real (its impossible to tell from the game log on their site). Won about 5000SEK, turned over the deposit bonus and made a withdrawal.

    Got an email saying they were confiscating 3000 of my 5000 SEK because of free-spin winnings.

    The TOS says "7.The maximum withdrawal amount for a player from their Free Spins, that has made a deposit and wagered a minimum of $50 prior to their Free Spins being credited, is $200.”.

    The TOS clearly apply to free-spin wins and winnings derived from free-spin wins, right?

    My free-spin winnings were about 10% of 5000 SEK (ie 500SEK) and no money should have been confiscated.

    I tried argue this point with their support but all i got was a second pre-written email, exactly like the first one. After that they stopped responding.


    I have played in loads of casinos. This is the first time I have had money confiscated and by far the worst customer service interaction I have experienced.
     
  2. Nov 16, 2017
  3. electronictonic

    electronictonic Experienced Member

    Occupation:
    Carer
    Location:
    UK
    This is why you should never play free spins when you have a bonus attached, you learned the hard way, if I take a bonus and I open a NetEnt slot and the box pops up saying
    you have 100 free spins, then I close the slot and finish wagering making sure I never play those free spins until I am finished the current bonus, some casinos like Caddell
    where it is 100 free spins on any NetEnt slot, I don't play any NetEnt slots while I am wagering for this exact reason, no chance of you getting paid I am afraid, a costly lesson learned for you.
     
  4. Nov 17, 2017
  5. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Occupation:
    Content Writer
    Location:
    Balcony

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