Baptism by Fire - success SlotWolf Casino is now being tested for Accreditation

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curremon

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1st withdrawal thay wanted all basic documents plus selfie bullshit and got paid. 2nd they wanted deposit method and got paid. Now 3rd and i dont even know yet what they want since nothing is changed, maybe pic of my d**k or cats birth certificate... and worst part is they dont even tell that in mail so i have to go speak one if the slowest live help...
 
Slotwolf is reviewed by Casinomeister

curremon

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And one more thing... it takes them less than 5 minutes to cancel withdrawal what they do every time, but when you actually get paid it takes somehow suddenly much longer...
 

hhhelllo

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And one more thing... it takes them less than 5 minutes to cancel withdrawal what they do every time, but when you actually get paid it takes somehow suddenly much longer...

there is no way its the same management than n1... they act like people from spinia and playamo
Withdrawal = mental punishment
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Hey guys!

Well, I understand your frustration in some cases in terms of KYC. As a player myself, seriously, I know this stupid pain.
Also, please note that with recent lockdowns across many countries we got much more workload and was required to hire more and more people - and unfortunately it is not fiveminojob to train person to work absolutely perfect.

But it's case by case, I'm pretty sure that in some cases if we will review - the requested documents were really required. In some cases - not. @curremon if you want PM me email at slotwolf - if it was a bad experience and not required experience - I will credit you a bonus.

I can't speak for each our brand since most of them operated separately by a different team, but for Slotwolf and N1 group I can give you my word that we do nothing in order to make something bad to customer (to delay WD's, to delay KYC, etc).

Hope this helps.

BR,

V.
 

hhhelllo

Not really here
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Hey guys!

Well, I understand your frustration in some cases in terms of KYC. As a player myself, seriously, I know this stupid pain.
Also, please note that with recent lockdowns across many countries we got much more workload and was required to hire more and more people - and unfortunately it is not fiveminojob to train person to work absolutely perfect.

But it's case by case, I'm pretty sure that in some cases if we will review - the requested documents were really required. In some cases - not. @curremon if you want PM me email at slotwolf - if it was a bad experience and not required experience - I will credit you a bonus.

I can't speak for each our brand since most of them operated separately by a different team, but for Slotwolf and N1 group I can give you my word that we do nothing in order to make something bad to customer (to delay WD's, to delay KYC, etc).

Hope this helps.

BR,

V.
I can understand that. As a company, you have to realize that the guys working at finance/verification/payment approval represents 90% of your customer satisfaction and will influence you future revenues. Who cares about a bonus? When you ask screenshots for prepaid card deposit that is not required anywhere or by anyone, just after taking the time to cancel withdrawal without even sending an email to your customer it looks even worst that you are doing this all of a sudden after a win/cashout even if you approved smaller payments after the dangerous prepaid transaction.
I have been around. I played at every casino you represent. I can tell you for sure that all of a sudden playing at slotwolf feels like playing at spinia. It’s all good to be honest, they paid. But if you treat me like that for 200$, I am very afraid of what you would do for 50 000$ as a company that seems tonve focused on short term and profit.
So, personnaly, never played again there and probably wont ever again. I know it may seems a little intense but if players were all like me, casino managers would actually have to take into consideration that bad pratices are not good for anyone, even greedy cheap dishonest wanna be rich curacao hustler.
Clearly not the case with n1 casino. They are far from perfect my friend. But they never ever tried anything funny with me. Exactly like ladyhammer. 100% honest and straightforward. Maybe I was just unlucky and received the treatment of a clueless employee that day. Still not acceptable. I have respect for what you do homerbert and you seem to do what you can. Why do I know you so the job of 5 persons and they would ask more if they could? :)
Nothing personnal obviously. Thanks for helping us when needed. One of my best online moment was you telling me to chill out and use gambling control tool limits after a 10k jackpot win. Never paid faster than that on my life without any bull sh1t.
#N1
 

Casinomeister

Forum Cheermeister
Staff member
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Location
Bierland
OK - I am back.

Yea, or nay? If "nay", please give specific reasons and a way to solve the problem. Since they are a sister casino to N1Casino and basically under the same management, I did not foresee the problems some of you are having, unless you are having the same ones at N1Casino.

If there are slots that are bonus banned, then play without the bonus. Bonuses are never obligatiory, in fact I rarely ever accept bonuses - not even SUBs.
 

hhhelllo

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canada
They deserve accreditation. Nothing is perfect really.
It was exactly the same than playing at n1 in the beginning : no bs, fast cashouts and no sudden weird reasons to stall payments. Maybe I am very unlucky but this changed over time. There was always something when I stopped playing there even if I really liked the vip manager. All these little things we very annoying to me but will probably do the job for some other players. I understand I am hard to please but when you drive me mad for 200$ and all logic is gone, I get uncomfortable thinking what would happen if I won big. Maybe its only the guy approving docs and payments that is different?
To be honest when I started playing at slotwolf it was even better than n1. Instant payouts, no questions asked, very very good promos especially during christmas. It was so good sometimes I asked support to be sure they wanted me to freeroll and that it wasnt a mistake. Remeber the 300% cashback with zero wager? Yeah it was crazy ;)

I know I am very critical but I have very high expectations from a casino claiming to be linked to n1. Just the fact that you offer high rtp games with fun money and lower rtp on real money... why? It doesnt look very honest dont you think?
 

Wondah

Non-Gambler
Joined
Oct 19, 2015
Location
Netherlands
I have send homerbert a pm on the 27th of may and still no answer, at that time it was important, not anymore.
Closed all my account from the group, so i don’t care if they come accredited or not.

but have seen more messages about the rep not responding while he was online and replied to some positive posts and ignored complaints or less positive complaints.

edit: less positive posts should that be.
 
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Casinomeister

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I have send homerbert a pm on the 27th of may and still no answer, at that time it was important, not anymore.
Closed all my account from the group, so i don’t care if they come accredited or not.

but have seen more messages about the rep not responding while he was online and replied to some positive posts and ignored complaints or less positive complaints.

edit: less positive posts should that be.
This sounds odd since he is here almost daily. Are you sure it was a message that required a reply, or were you making an observation?
 

Casinomeister

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Any more input?
 

hhhelllo

Not really here
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its better to reach homerbert directly on the forum indeed but its like that for everyone.maybe their notification for pms is different?
 

Wondah

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Oct 19, 2015
Location
Netherlands
This sounds odd since he is here almost daily. Are you sure it was a message that required a reply, or were you making an observation?



Hi Casinomeister,

it was an important question for me where I asked if I self excluded on N1casino, if that carried over to the other brands under the same license or notunder the mga.

Because in some casinos under that license it said it is only at the brand you set the self exclusion and some other like N1casino and euslot it said when self excluded you will be barred from playing at all casinos under the same license.

so I think that it’s a legit normal question for a rep to answer, and for me it was important at that time, not anymore.

I’ve seen more complaints about not responding to PMs at that time.
 

curremon

Senior Member
PABnononaccred
MM
Joined
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Location
finland
Otherwise ok casino but bonuses seems to be set to fail under 10%... no matter what you play, what stake you play ... Vip bonuses has lower wagering so there you have small chance to wager over 50% :D Its good to give bonuses when there is 0% chance to wager them...

Seems like pretty standard over this group... cant wager over 10% at betchan either...
Bonus from OliviaLost20 EUR32.25 / 800.00 (4 %)July 29, 2020 03:00July 22, 2020 15:28
Sin City Nights EURLost5.40 EUR5.69 / 270.00 (2 %)July 22, 2020 13:25
Sin City Nights EURLost3.12 EUR3.27 / 156.00 (2 %)July 21, 2020 15:23
Sin City Nights EURLost7.03 EUR10.58 / 351.50 (3 %)July 21, 2020 13:47
Sin City Nights EURLost5.64 EUR15.30 / 282.00 (5 %)July 20, 2020 12:08
Saturday FreespinsLost2.01 EUR3.80 / 60.30 (6 %)July 20, 2020 13:13July 19, 2020 13:13
Sin City Nights EURLost2.41 EUR3.88 / 120.50 (3 %)July 17, 2020 15:27
Bonus from OliviaLost20 EUR33.00 / 800.00 (4 %)July 24, 2020 03:00July 17, 2020 11:07
Bonus from OliviaLost20 EUR42.95 / 800.00 (5 %)July 23, 2020 03:00July 16, 2020 19:34
Saturday FreespinsLost11.28 EUR29.40 / 338.40 (8 %)July 13, 2020 09:40July 12, 2020 09:40
 

hhhelllo

Not really here
PABnonaccred
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Seems like pretty standard over this group... cant wager over 10% at betchan either...
Bonus from OliviaLost20 EUR32.25 / 800.00 (4 %)July 29, 2020 03:00July 22, 2020 15:28
Sin City Nights EURLost5.40 EUR5.69 / 270.00 (2 %)July 22, 2020 13:25
Sin City Nights EURLost3.12 EUR3.27 / 156.00 (2 %)July 21, 2020 15:23
Sin City Nights EURLost7.03 EUR10.58 / 351.50 (3 %)July 21, 2020 13:47
Sin City Nights EURLost5.64 EUR15.30 / 282.00 (5 %)July 20, 2020 12:08
Saturday FreespinsLost2.01 EUR3.80 / 60.30 (6 %)July 20, 2020 13:13July 19, 2020 13:13
Sin City Nights EURLost2.41 EUR3.88 / 120.50 (3 %)July 17, 2020 15:27
Bonus from OliviaLost20 EUR33.00 / 800.00 (4 %)July 24, 2020 03:00July 17, 2020 11:07
Bonus from OliviaLost20 EUR42.95 / 800.00 (5 %)July 23, 2020 03:00July 16, 2020 19:34
Saturday FreespinsLost11.28 EUR29.40 / 338.40 (8 %)July 13, 2020 09:40July 12, 2020 09:40

So you play on spinia...you like troubles
 

curremon

Senior Member
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MM
Joined
Jan 26, 2013
Location
finland
Sin City Nights EURLost2.17 EUR2.20 / 108.50 (2 %)July 24, 2020 15:13
Sin City Nights EURLost3.72 EUR4.30 / 186.00 (2 %)July 23, 2020 19:27
Sin City Nights EURLost6.21 EUR9.20 / 310.50 (2 %)July 23, 2020 18:05

It has turned to be 2% now...
 

curremon

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PABnononaccred
MM
Joined
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Location
finland
One more :


Sin City Nights EURLost5.66 EUR6.96 / 283.00 (2 %)July 24, 2020 16:42

I really start to believe when you play bonusmoney its just somehow manipulated
 

spoton

Senior Member
webmeister
Joined
Dec 28, 2011
Location
Right behind you
Best to stay away if you like to win. Terrible RTP on e.g. Book of Dead. They should consider replacing the "deposit" button with a "donate" button.
 

curremon

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They run promo like this.. i asked why i dont get tickets..
" Unfortunately, if you have not received the emailing about this lottery, you do not participate in it. "

Where does it say that ? That promo shows for everyone...
 

curremon

Senior Member
PABnononaccred
MM
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Saturday FreespinsLost5.68 EUR8.78 / 170.40 (5 %)July 26, 2020 19:17July 25, 2020 19:17
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
I have played all free spins winnings on book of dead... you cam count rtp easily and it will hope so make you think where not to play :D
 

Casinomeister

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Staff member
Joined
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Location
Bierland
So I am guessing we are good for accreditation? I bit of a lukewarm response - but no US, UK, or AUS - so there ya go. And Bob's yer uncle.
 
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