Baptism by Fire - success SlotWolf Casino is now being tested for Accreditation

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Oshi Casino

Oshi Casino
Joined
Nov 13, 2019
Location
Malta
Again, what I wrote yesterday there is NO "every Softswiss" casino. For example if you play at Oshi Casino, its on Softswiss casino software engine but of course there is no data exchange between for example a curaçao licensed brand using Softswiss casino engine and a totally separated brand on MGA license using Softswiss casino software engine. I don't think Bentley will share their data with VW, its not even allowed by data protection laws. And everyone wants the security to play at EU licensed casino and MGA requirement is to make KYC check. I can't see any reason to complaint about KYC that is mandatory by law. Its not a reason to complain about staying in the terms of law. Would you be happy if all data would be exchanged between several brands using same casino software engine? would you be happy if there is a break of law by a casino by ignoring KYC requirements? I don't think so, at least I would not complain about a casino that approved the withdraw after all legal requirements are fulfilled.
 
Slotwolf is reviewed by Casinomeister

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Again, what I wrote yesterday there is NO "every Softswiss" casino. For example if you play at Oshi Casino, its on Softswiss casino software engine but of course there is no data exchange between for example a curaçao licensed brand using Softswiss casino engine and a totally separated brand on MGA license using Softswiss casino software engine. I don't think Bentley will share their data with VW, its not even allowed by data protection laws. And everyone wants the security to play at EU licensed casino and MGA requirement is to make KYC check. I can't see any reason to complaint about KYC that is mandatory by law. Its not a reason to complain about staying in the terms of law. Would you be happy if all data would be exchanged between several brands using same casino software engine? would you be happy if there is a break of law by a casino by ignoring KYC requirements? I don't think so, at least I would not complain about a casino that approved the withdraw after all legal requirements are fulfilled.

There is no such requirement for verification regarding a prepaid disposable credit card. Its a mix of ignorance and interpretation to the casino’s advantage by a manager that will do anything to stall a payment if he can find a « reason ».
Withdrawals were approved after the deposit with this dangerous prepaid card and nobody was entitled to a fine or punishment of some sort. It is always the same my friend. If somehow you forget a simple screenshot upload, they dont care at all if they are profitable but when at the second you make a profit, this prepaid card become very dangerous. I will tell you the same thing : look at the bin number please. Its considered a voucher by law and its not associated with personal names and credit ratings. And what is this ridiculous reaction? You are still entitled to learn a things or two even of you represent a casino. My withdrawal was processed indeed. Softswiss casinos like I like to say, are the only ones getting nuts over a prepaid credit card screenshot again and again. I understand some places are owned by the same people and some are well managed also. I wasnt expectiing such a harsh incorrect answer. I won’t bother your best friend again I promise.

edit: ok sorry I feel like an a hole now because Iget emotionnal and broke my keyboard answering you
Best friends 4 ever? :p
 
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curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Otherwise ok casino but bonuses seems to be set to fail under 10%... no matter what you play, what stake you play ... Vip bonuses has lower wagering so there you have small chance to wager over 50% :D Its good to give bonuses when there is 0% chance to wager them...
 

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lockinlove

Staring into the sun
PABaccred
PABinit
Joined
Jan 17, 2014
Location
Canada
I played this casino awhile ago and all I can say is it has the most banned slots on a bonus I have ever witnessed. Almost every slot I opened was bonus banned and hundreds of games were banned that is not listed on their restricted list term.
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
1st withdrawal thay wanted all basic documents plus selfie bullshit and got paid. 2nd they wanted deposit method and got paid. Now 3rd and i dont even know yet what they want since nothing is changed, maybe pic of my d**k or cats birth certificate... and worst part is they dont even tell that in mail so i have to go speak one if the slowest live help...
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
And one more thing... it takes them less than 5 minutes to cancel withdrawal what they do every time, but when you actually get paid it takes somehow suddenly much longer...
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
And one more thing... it takes them less than 5 minutes to cancel withdrawal what they do every time, but when you actually get paid it takes somehow suddenly much longer...

there is no way its the same management than n1... they act like people from spinia and playamo
Withdrawal = mental punishment
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Hey guys!

Well, I understand your frustration in some cases in terms of KYC. As a player myself, seriously, I know this stupid pain.
Also, please note that with recent lockdowns across many countries we got much more workload and was required to hire more and more people - and unfortunately it is not fiveminojob to train person to work absolutely perfect.

But it's case by case, I'm pretty sure that in some cases if we will review - the requested documents were really required. In some cases - not. @curremon if you want PM me email at slotwolf - if it was a bad experience and not required experience - I will credit you a bonus.

I can't speak for each our brand since most of them operated separately by a different team, but for Slotwolf and N1 group I can give you my word that we do nothing in order to make something bad to customer (to delay WD's, to delay KYC, etc).

Hope this helps.

BR,

V.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Hey guys!

Well, I understand your frustration in some cases in terms of KYC. As a player myself, seriously, I know this stupid pain.
Also, please note that with recent lockdowns across many countries we got much more workload and was required to hire more and more people - and unfortunately it is not fiveminojob to train person to work absolutely perfect.

But it's case by case, I'm pretty sure that in some cases if we will review - the requested documents were really required. In some cases - not. @curremon if you want PM me email at slotwolf - if it was a bad experience and not required experience - I will credit you a bonus.

I can't speak for each our brand since most of them operated separately by a different team, but for Slotwolf and N1 group I can give you my word that we do nothing in order to make something bad to customer (to delay WD's, to delay KYC, etc).

Hope this helps.

BR,

V.
I can understand that. As a company, you have to realize that the guys working at finance/verification/payment approval represents 90% of your customer satisfaction and will influence you future revenues. Who cares about a bonus? When you ask screenshots for prepaid card deposit that is not required anywhere or by anyone, just after taking the time to cancel withdrawal without even sending an email to your customer it looks even worst that you are doing this all of a sudden after a win/cashout even if you approved smaller payments after the dangerous prepaid transaction.
I have been around. I played at every casino you represent. I can tell you for sure that all of a sudden playing at slotwolf feels like playing at spinia. It’s all good to be honest, they paid. But if you treat me like that for 200$, I am very afraid of what you would do for 50 000$ as a company that seems tonve focused on short term and profit.
So, personnaly, never played again there and probably wont ever again. I know it may seems a little intense but if players were all like me, casino managers would actually have to take into consideration that bad pratices are not good for anyone, even greedy cheap dishonest wanna be rich curacao hustler.
Clearly not the case with n1 casino. They are far from perfect my friend. But they never ever tried anything funny with me. Exactly like ladyhammer. 100% honest and straightforward. Maybe I was just unlucky and received the treatment of a clueless employee that day. Still not acceptable. I have respect for what you do homerbert and you seem to do what you can. Why do I know you so the job of 5 persons and they would ask more if they could? :)
Nothing personnal obviously. Thanks for helping us when needed. One of my best online moment was you telling me to chill out and use gambling control tool limits after a 10k jackpot win. Never paid faster than that on my life without any bull sh1t.
#N1
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
OK - I am back.

Yea, or nay? If "nay", please give specific reasons and a way to solve the problem. Since they are a sister casino to N1Casino and basically under the same management, I did not foresee the problems some of you are having, unless you are having the same ones at N1Casino.

If there are slots that are bonus banned, then play without the bonus. Bonuses are never obligatiory, in fact I rarely ever accept bonuses - not even SUBs.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
They deserve accreditation. Nothing is perfect really.
It was exactly the same than playing at n1 in the beginning : no bs, fast cashouts and no sudden weird reasons to stall payments. Maybe I am very unlucky but this changed over time. There was always something when I stopped playing there even if I really liked the vip manager. All these little things we very annoying to me but will probably do the job for some other players. I understand I am hard to please but when you drive me mad for 200$ and all logic is gone, I get uncomfortable thinking what would happen if I won big. Maybe its only the guy approving docs and payments that is different?
To be honest when I started playing at slotwolf it was even better than n1. Instant payouts, no questions asked, very very good promos especially during christmas. It was so good sometimes I asked support to be sure they wanted me to freeroll and that it wasnt a mistake. Remeber the 300% cashback with zero wager? Yeah it was crazy ;)

I know I am very critical but I have very high expectations from a casino claiming to be linked to n1. Just the fact that you offer high rtp games with fun money and lower rtp on real money... why? It doesnt look very honest dont you think?
 

Wondah

Non-Gambler
Joined
Oct 19, 2015
Location
Netherlands
I have send homerbert a pm on the 27th of may and still no answer, at that time it was important, not anymore.
Closed all my account from the group, so i don’t care if they come accredited or not.

but have seen more messages about the rep not responding while he was online and replied to some positive posts and ignored complaints or less positive complaints.

edit: less positive posts should that be.
 
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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I have send homerbert a pm on the 27th of may and still no answer, at that time it was important, not anymore.
Closed all my account from the group, so i don’t care if they come accredited or not.

but have seen more messages about the rep not responding while he was online and replied to some positive posts and ignored complaints or less positive complaints.

edit: less positive posts should that be.
This sounds odd since he is here almost daily. Are you sure it was a message that required a reply, or were you making an observation?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Any more input?
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
its better to reach homerbert directly on the forum indeed but its like that for everyone.maybe their notification for pms is different?
 

Wondah

Non-Gambler
Joined
Oct 19, 2015
Location
Netherlands
This sounds odd since he is here almost daily. Are you sure it was a message that required a reply, or were you making an observation?



Hi Casinomeister,

it was an important question for me where I asked if I self excluded on N1casino, if that carried over to the other brands under the same license or notunder the mga.

Because in some casinos under that license it said it is only at the brand you set the self exclusion and some other like N1casino and euslot it said when self excluded you will be barred from playing at all casinos under the same license.

so I think that it’s a legit normal question for a rep to answer, and for me it was important at that time, not anymore.

I’ve seen more complaints about not responding to PMs at that time.
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Otherwise ok casino but bonuses seems to be set to fail under 10%... no matter what you play, what stake you play ... Vip bonuses has lower wagering so there you have small chance to wager over 50% :D Its good to give bonuses when there is 0% chance to wager them...

Seems like pretty standard over this group... cant wager over 10% at betchan either...
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