1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Bonus Complaint slotto.co.uk

Discussion in 'Casino Complaints - Bonus Issues' started by redsfan, Feb 20, 2016.

    Feb 20, 2016
  1. redsfan

    redsfan Experienced Member webby

    Occupation:
    sales
    Location:
    bishop auckland
    I would like peoples opinion on this. I wont be pitching a bitch as I will either go to county court or the UKGC

    I opened an account with Slotto.co.uk

    I read the terms (Or so I thought) in regards the bonus ( You must register/login in order to see the link.)

    14.0 being relevant


    I played and got my balance to £800 while playing. I played on roullette, blackjack and slots. II withdrew £500 and was paid to debit card. I carried on playing roullete after being paid and got my balance upto £1800 and withdrew that.

    Couple of days later I had an ID request so no big shakes. Sent some things off which werent accepted so had to get some other stuff. I then received the following email


    Hi David,
    Thank you for your ID, your account has now been verified.
    The withdrawal that you had pending of £1801 has been cancelled and cleared due to breeching our terms and conditions for your deposit match bonus:
    In the interests of fair gaming, there are limits on the maximum bet sizes you can place during the playthrough of all deposit matched bonus. There is a maximum stake of £50 per bet until the playthrough requirement has been met. For the purposes of this rule a Bet is defined as one roulette spin, one dealt hand in any table game, one slot spin or one play of an instant win game (this includes multi-hand/play games).
    You have unfortunately breached this condition of play and the cash won (£1801) from these impermissible bets are void.
    We will honour the £500 that you have already received as this was an internal error.
    Should you have any questions, please do not hesitate to contact us.
    Kind regards
    David
    Verification Team Manager


    My argument is thus.

    1. Why make me go through KYC when they werent going to pay
    2. They only removed the winnings AFTER I passed KYC. This seemed to be left as a carrot for me to waste my time.
    3. The T&C in regards this is under the heading of "Tax Information" so no, I didnt read it. Same as I dont read the intellectual proprty terms or similar
    4. Without prejudice to 3, the rule is no bet over £50 while you have a bonus, Why not set the software/Bonus tool so you cannot do this.
    5. Look at the terms. Every new term is on a new line. There are over 220 lines of terms and condition and only one of them is not set out correctly

    14.1.16. Tax Information
    Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility. 14.1.17. In the interests of fair gaming, there are limits on the maximum bet sizes you can place during the playthrough of all deposit matched bonus. Any cash-in derived from bets larger than these limits before playthrough requirements for that bonus have been met will be void. The value of the cash deposit will remain on the account but bonus balances will be forfeited.

    There is a maximum stake of £50 per bet until the playthrough requirement has been met. For the purposes of this rule a Bet is defined as one roulette spin, one dealt hand in any table game, one slot spin or one play of an instant win game (this includes multi-hand/play games).

    From the above. you see the main header is TAX INFORMATION, which I skipped and then the line refering to the limits is on the same line with no tabulation. Theres over 200 seperate terms listed but this is the ONLY one thats not started on a new line.

    I am a seasoned player and do check terms anally.

    The winnings they have confiscated are not from bonus money but money they claim was won in breach of the terms.
     
  2. Feb 20, 2016
  3. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    oh my fucking thats incredibly shady. They make it look like they list all the bonus terms. Then they have a heading below called tax information and then sneak some more bonus terms under it.
     
    Last edited: Feb 20, 2016
  4. Feb 27, 2016
  5. redsfan

    redsfan Experienced Member webby

    Occupation:
    sales
    Location:
    bishop auckland
    Credit where it is due though the ambiguous term is still there.

    Hi
    Thank you for your patience,
    I have liaised with our legal department and also our compliance manager. They have agreed to add the money back on to your account and thank you for highlighting issues
    Please accept my apologies for any inconvenience caused. If you can re request this withdrawal, we will be able to process immediately
    Kind regards
     
    3 people like this.
  6. Feb 27, 2016
  7. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Great news :)

    I bet those terms will be rewritten next week :D
     
    1 person likes this.
  8. Feb 28, 2016
  9. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Thats good of them to do that but any legit casino would realize they messed up and refund the player.

    Glad to see it worked out well
     
  10. Feb 28, 2016
  11. xxshepxx

    xxshepxx Senior Member PABnononaccred MM

    Occupation:
    mechanic
    Location:
    United Kingdom
    Kudos to them, they realised they messed up and have put it right.

    How many casinos have we seen in the past that would just dig their heels in and re-write the terms without giving the player the funds back.
     

Share This Page