Roguish Slotsoffortune (Rival Casino) steals my money

[vinylweatherman]

We prompt the complainant to send any messages we have sent him to the moderators, we have never been manipulative in any way. Even though he has been hostile and made personal attacks on our staff members, we have remained professional on every single occasion.

Our communication yesterday was to inform him that a mediator has been appointed and that he will be informed in detail by Dec 3rd. As we have already stated apart from his play, there are problems with his account information. The mediation process will give the complainant a chance to resolve such issues and have his case reviewed by an independent third party.

This is our one and only open complaint since 2008! Statements referring to negative press or open complaints, please bring them to our attention and we will do our best to resolve them. In the event such statements are posted without any facts or based on assumptions we have no choice but to consider them as biased and defamatory.

This is our final statement regarding this case and as of today we consider this issue closed. When the resolution process has concluded we will return to inform the community here accordingly.

Of course thats why you sent me this :

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In your emails you have never talked about problems with account information .

You startet that after i made this issue public .


I have sent it already in Pms and i say it again : you deceived the wrong person .

It looks like the problem is ONLY with his play. Did this play breach the terms, or did it "violate the spirit in which the promotion was offered".

If it's the latter, and you stick to this, don't be surprised to end up where other casinos that deny winnings based on this vague "violated the spirit of..." argument.

YOU made Heador the offer in the first place, WHY you did so - God knows You KNEW how he played BEFORE you made the offer, yet you went ahead anyway. WTF did you expect, that for the first time ever YOU would be the casino where Heador played like a "newbie" and lost everything.

The Rival central player rating system is now general knowledge, so WE know that YOU know a great deal about Heador's style at other Rival casinos, yet you still took a risk and made him an offer he would very likely beat.

Heador also took a risk in giving more of his custom to Rival casinos, when it was clear they were making up more and more excuses to wriggle out of paying players. The PAB service is a limited resource, and is free to use. To ensure there is enough capacity in the system, limits are placed on when the PAB service can be used, and at present this is ONE per member for a non-accredited casino, after which they may only make further PABs against accredited casinos.
This encourages players to make better choices, but in doing so tries to "starve" rogue casinos of customers by steering players to the accredited sites on pain of being "on their own" in future disputes at non-accredited sites.

Without access to the PAB service in this case, Heador has to make his own way to a resolution, and whereas an issue is meant to be kept out of the public gaze during a PAB, these is no incentive for this when PAB is no longer an option.

It is all very well saying "a mediator has been appointed", but why can't you tell Heador WHO has been appointed. I am sure he wants an INDEPENDENT mediator, and NOT someone appointed by the casino who may very well have decided the case in favour of the casino before the process has even begun.

Steve Russo has ALREADY mediated, but the casino didn't like the outcome, so decided it didn't count. This is not how mediation is supposed to work. What if this new mediator rules for Heador, does the casino accept this, or again ditch the result and appoint further mediators until they find one who comes up with the correct result.

 

[heador112]

This is an automated email message and is sent once documents have been received. It means that your documents appear to meet the basic requirements such as picture quality, date of recent bill, etc and will be forwarded to the security team for a review. The security team reviews documents manually and approves withdrawals accordingly.

The "automatet" email has been sent 3 day after you have received my documents !!!
I would also like to quote the original email from your management for stealing my money :

"Your winnings were confiscated due to a clear indication that you were
engaging in advantage play, with the sole intention to abuse our
promotion system.

Please be advised that we came to this decision after taking into
consideration several other criteria, it appears that you have been
constantly engaging in such type of play throughout the Rival platform.
We rarely apply this rule however in your case it was clear that you had
a consistent history of advantage bonus play."

The Manager do not talk make any problems with Id or documents responsible for stealing money .


You are talking bullshit and i feel sorry for you that you dont realize that nobody believes your bullshit .

You are far away from professional and i have never experienced so much ignorance/arrogance and criminal energy from a single casino .


Shame on you.........

 

[heador112]

It is all very well saying "a mediator has been appointed", but why can't you tell Heador WHO has been appointed. I am sure he wants an INDEPENDENT mediator, and NOT someone appointed by the casino who may very well have decided the case in favour of the casino before the process has even begun.

Very good point Vinylweatherman !

I was asking to who this "independent mediator " is but i have received no clear answer . They want to tell me on Friday. It smells fishy.

 

[vinylweatherman]

The "automatet" email has been sent 3 day after you have received my documents !!!
I would also like to quote the original email from your management for stealing my money :

"Your winnings were confiscated due to a clear indication that you were
engaging in advantage play, with the sole intention to abuse our
promotion system.

Please be advised that we came to this decision after taking into
consideration several other criteria, it appears that you have been
constantly engaging in such type of play throughout the Rival platform.We rarely apply this rule however in your case it was clear that you had
a consistent history of advantage bonus play."

The Manager do not talk make any problems with Id or documents responsible for stealing money .


You are talking bullshit and i feel sorry for you that you dont realize that nobody believes your bullshit .

You are far away from professional and i have never experienced so much ignorance/arrogance and criminal energy from a single casino .


Shame on you.........

... which ONLY became an issue when you WON at SoF. They already KNEW how you played when they made the offers to you. All they got was what they expected. They must ALREADY have planned what to do if you won using your usual style, but by NOT banning you straight away, they had the opportunity to keep your money should you have lost.

The "account information" is something they brought up when their "advantage play" argument, and pretence that they had no way of knowing this until after you had won was getting demolished.

In other words, you didn't breach the actual terms, nor was there anything really wrong with your documents and account. What you did was violate "the spirit in which the promotion was offered".

Casinos that use this "spirit of" argument to void winnings end up in one place, and Rival white labels recently went almost there en masse BECAUSE they were making up all these excuses for not paying. Individual casinos PROVEN to be using this "spirit of" argument will complete the journey.

Anybody still playing at these Rival white labels could themselves have their winnings confiscated because this vague "spirit of" argument means casinos can simply choose not to pay someone, and make up whatever "spirit of" argument most closely matches the result they want.

The "spirit of" these offers is that you DON'T win, but just take longer to lose everything.

Until these casinos can accept the rough with the smooth, and that on occasion they WILL face an unusually high level of winning players, they cannot be trusted to be fair. They don't deserve our custom at present.

An HONEST casino would pay you, accept that they were foolish in thinking they would make money from you by using such an offer, and ensure you are NOT given another opportunity to "advantage play" another bonus with them.

 

[all4greed]

I'm interested in the outcome with the new mediator. Hopefully everything will be legit in the process because this whole issue is nothing but fraud on SOF's part.

Good luck.

 

[petro]

Thats an FU clause.
My advice is to not play at the casinos that use these.
Most do have them but they don't resort to using them.
One thing that I always do is to play the slots a bit.
Mainly because if they pull out some bogus accusation of only playing table games etc. I can counter.
SoF
"...we as operators should have the liberty to enforce players to abide to the conditions."
Imo they should make their conditions clear then.
You cant just write, 'if we feel like it we will remove your bonuses.'

 

[petro]

SoF
"...when it involves bonus play they need to abide to certain terms and conditions."
Some casinos offer 'bonuses' with t%c so strict that if you tried for a thousand years you probably still wouldn't win it.
This is fraud. If they came out of their island countries and tried this they would be jailed.

SoF
"Bonuses are funds of the casino and are given in the interest of fair gaming..."
What you mean to say is: Accept our bonus and even if you win we will not pay.
Again, this is fraud, come over to my country so we can jail you.

SoF
"Winnings were confiscated due to a clear indication that the player was engaging in advantage play..."
I would bracket this one under theft.

There are plenty of like minded people such as 'SoF' in this world, fortunatly most are behind bars.
You don't want to customers to win your bonuses? Then don't offer them.
It is a very simple thing.