Roguish Slotsoffortune (Rival Casino) steals my money

[heador112]

Pay the person 878 Euro, attempt to redeem yourself, and move on. It's called damage control - read up on it...

SOF talks aout a refund of 300 € but this not correct . Actually they have only refunded my last deposit of 100 € . They owe me 1078 € .

 

[Mavin1]

This condition to my eye is equivalent to the notorious FU clause...it effectively means that the casino can do pretty much whatever it wants regardless of its own T&Cs.

The Casino audits cash-ins to determine if winnings are a result of promotion abuse. It is possible for promotion abuse to occur even though wagering is compliant with the standard terms and conditions and bonus system rules. If promotion abuse is identified, then the Casino reserves the right at management’s discretion to take the following action(s) against the abusive player:

A) may be banned from receiving or redeeming further promotions
B) may be banned from play in the casino
B) may have account terminated with immediate effect
C) Player information forwarded to a central database resulting in players being barred from receiving bonuses at any other casinos.
D) Cash-ins may be denied, reversed and/or considered void. In such cases, only original purchase amount may be allowed for withdrawal.

Thanks Jetset for the above.

Sounds very contradictory to me and still leaves a pitfall for any and all players. This needs to be clarified or rectified!

SOF, you need to state how a player can abuse and be compliant at the same time!

 

[SoF]

We would like to inform you that this term has been removed. Certain clauses were added to protect the casino from bonus abuse, it appears they were creating a confusion among legitimate players.

Management is reviewing all the appropriate terms to ensure that the overall experience of players is not affected. In the event we discover terms that may see confusing they will be changed or removed.

 

[ergopro]

We would like to inform you that this term has been removed. Certain clauses were added to protect the casino from bonus abuse, it appears they were creating a confusion among legitimate players.

Management is reviewing all the appropriate terms to ensure that the overall experience of players is not affected. In the event we discover terms that may see confusing they will be changed or removed.

How about running the shop as Slotocash or BlackDiamond/Box24/SpartanSlots do? I guess you can't do that while in "artificial respiration"...

 

[jetset]

We would like to inform you that this term has been removed. Certain clauses were added to protect the casino from bonus abuse, it appears they were creating a confusion among legitimate players.

Management is reviewing all the appropriate terms to ensure that the overall experience of players is not affected. In the event we discover terms that may see confusing they will be changed or removed.

Seems to me that the intent was to have all the advantages over the players regardless of real fairness.

However, kudos if you have removed it - at least it shows that you are listening.

 

[Balky]

We would like to inform you that this term has been removed. Certain clauses were added to protect the casino from bonus abuse, it appears they were creating a confusion among legitimate players.

Management is reviewing all the appropriate terms to ensure that the overall experience of players is not affected. In the event we discover terms that may see confusing they will be changed or removed.

It would also be interesting for the readership to be informed if heador was paid

B.

 

[heador112]

Slotsoffortune have removed the rule(s) which were (from management point of view) the reason to steal my money .

So they should finally pay my money .
Several people here asked questions and Sof continues to ignore them .


They are in a "now win " situation . They have accused me of things i have never done and ignored legitamete questions .I have sent them a Pm and told them i will continue to post information until they public apology for lying and pay my money . If they admitt that they made mistakes and pay my money they will look like a casino which tried to scamm a customers and changed their opinion after the customer made things public , but they dont realize they damage their reputation much more if they continue with lies and refuse to pay my legitamate winnings .
They make only some general statements and try to manipulate people with their changes at the terms.

Actually they dont need any terms . They can do whatever they want .

Take a look what these people have sent me . They call it "agreement"

I call it impudence !!!

"

1.
“Complainant” to resolve the following disputes:
The Complainant alleged that the Casino has wrongfully
confiscated winnings from his account that were a result of his
gaming session that commenced on 2010-07-02 12:12:43 and
ended 2010-07-04 06:04:01.

BACKGROUND TO COMPLAINT The Casino carries on
an Internet gaming business. Through it terms and conditions
of it's user agreement the casino sets the rules that govern
and define the use of the Casino by customers. These Terms
and Conditions apply to, and are binding upon customers that
decide to participate at the casino.

The Complainant participated in the Casino and accepted the
terms and conditions of the user agreement. The Complainant
knowingly through its actions breached the terms of the user
agreement and engaged in bonus abuse and advantage play.

The Casino in its reasonable judgment and by abiding to the
terms of its user agreement, decided to proceed to the
necessary actions as set forth in the user agreement. The outcome
of those actions was the confiscation of winnings by the
Casino for the affected gaming sessions.

The Complainant in an effort to discredit and damage the
reputation of the Casino approached third parties and
provided them with misleading, untruthful information,
invalid claims and false complaints.

NOW THEREFORE, in consideration of the foregoing the
Complainant agree as follows

2.
Upon a refund of the amount of two hundred (200) EUR by the
Casino; Complainant shall proceed to the following:

a. Resign from all claims.
b. Inform any third parties that were contacted by him in regards with
this complaint that the issue has been resolved and the
information provided by him was not valid and truthful.
c. Shall not disclose any details of this agreement and
settlement.3
Complainant agrees that by signing this Settlement Agreement,
his/her allegation(s) set forth in paragraph 1 above are
withdrawn.
Complainant agrees not to initiate a complaint(s), grievance(s), civil lawsuit(s) or
claim(s) of any type with regard to the allegation(s) resolved in this agreement.

4
Complainant affirms that he/she is entering into this Agreement
freely, with full knowledge and understanding of its terms and
conditions, and without any coercion or duress on the part of the
Casino its officers, representatives, or employees.

5
Complainant agrees that the terms and conditions set forth in
this Settlement Agreement forms the complete and final basis
for settlement.

6
This Settlement Agreement does not constitute an admission of
misconduct, tortuous act, reprisal or wrongdoing on the part of
the Casino, its officials, representatives, or employees. Rather,
this Settlement Agreement reflects the Parties’ interest in
resolving the allegation(s) identified above.

7
This Settlement Agreement does not establish any precedent and
may not be cited in any other proceeding, except a proceeding
addressing the enforcement of this Agreement.

8
This Agreement is governed by the
laws of Netherlands Antilles.

Complainant ___________________________

Date_______________________


Of course i have never signed up . I dont sell my dignity for money .

All gamblers should now what kind of people Slotsoffortune are .
@Sof

I have wrote you a couple of days a PM and you havent answered . I will provide all necessay information at Gamling Portals and Internet Forums .

Maybe you can defraud me under the "laws" of Curcao , but i will do all necessary steps to inform other online gamblers that nobody makes the mistake like me and deposit money at your Casino .

 

[NASHVEGAS]

Actually they dont need any terms . They can do whatever they want .

THIS^^^.......has been true for years of RV-BC!!........Best said, figures lie and liar's figure.

 

[Seventh777]

So let me get this straight... The OP took a bonus, hit a big win and grinded out the WR through small bets on slots, and this was deemed bonus abuse lmfao.

Bonus abusing WR = hedging bets, how the hell can any form of slot playing be categorized as thus?, £50 on black £50 on red, that is bet hedging, I defy anyone to go and *bet hedge* on Aspinall`s Avalon after it`s recent performance of yielding a big fat zero on 50 FS`s.

Hedging bets on slot machines whatever next - f%$£*^g for virginity? lmfao.

 

[jetset]

Don't you just love these guys?


Quote
The Complainant in an effort to discredit and damage the
reputation of the Casino approached third parties and
provided them with misleading, untruthful information,
invalid claims and false complaints.

and

Upon a refund of the amount of two hundred (200) EUR by the
Casino; Complainant shall proceed to the following:

a. Resign from all claims.
b. Inform any third parties that were contacted by him in regards with
this complaint that the issue has been resolved and the
information provided by him was not valid and truthful. c.

Shall not disclose any details of this agreement and
settlement.3

Complainant agrees that by signing this Settlement Agreement,
his/her allegation(s) set forth in paragraph 1 above are
withdrawn.

Complainant agrees not to initiate a complaint(s), grievance(s), civil lawsuit(s) or claim(s) of any type with regard to the allegation(s) resolved in this agreement. Unquote

 

[all4greed]

At this point, management should be running around the office screaming, "Damage Control, Damage Control."

Some don't get it.

 

[jod5413]

Wait!! What's that pounding noise in the background?

Could it be the last nail being nailed in the coffin lid???

Sure do hope so!!

 

[oldtrvlagt]

This pretty much sealed the deal for me. I love Rival software...but I play just like heador so maybe I'm part of an "Iowa syndictae"

I will NOT deposit a dime until they all have their act together. I get my Scary Rich fix from VRC still...they are so nice on Sunday nights but with all the freebies I still haven't cashed out a dime. Oh well, looks like I save a fortune or get my lazy butt up and go to a B & M. At least I know they will pay if I win

 

[Nifty29]

Well I've seen a lot of stuff laid on from both casinos and players over the years, but this stunt really takes the cake.

All the op has to do to get his deposits back is tell everyone he is cheating liar,and admit the casino is above reproach.

Anyone who deposits at this place after all this deserves what they get.

The applicable terms have been repealed so why not just pay the player? Seems so stupid to go down the legal path over a relatively small amount, given that the cost in terms of bad publicity will be overwhelmingly greater.

Bonus abuse? If the wr is done on the right games then there is no abuse. The only thing being abused here is the player's right to be paid what they legitimately won.

IMO they should be thrown in the pit ASAP.

 

[takethemoney]

We would like to inform you that this term has been removed. Certain clauses were added to protect the casino from bonus abuse, it appears they were creating a confusion among legitimate players.

Management is reviewing all the appropriate terms to ensure that the overall experience of players is not affected. In the event we discover terms that may see confusing they will be changed or removed.

Fine and dandy. Now pay this player so we can all move on, please! You guys are making a very expensive mistake on your malintentioned principals and it reeks of cheating. Yes....I said cheating, which is just what not paying this player's wins is. You pull up some iffy terms to beat the player out of legitimate wins, then have the gumption to remove the term. If you can remove the term, it seems to me that the term does not apply, never did and you need to pay this player!

 

[all4greed]

Fine and dandy. Now pay this player so we can all move on, please! You guys are making a very expensive mistake on your malintentioned principals and it reeks of cheating. Yes....I said cheating, which is just what not paying this player's wins is. You pull up some iffy terms to beat the player out of legitimate wins, then have the gumption to remove the term. If you can remove the term, it seems to me that the term does not apply, never did and you need to pay this player!

Why do I get the feeling they have done this to other players? Just because people don't post somewhere doesn't mean things don't happen.

This whole thing is very shady and underhanded...

 

[SoF]

I believe the majority of you want to discover the truth behind this.

We have been very clear with what has been wrong with his account and have also said that in the event he was willing to resolve this through a mediation we will have participated as we always do.

Now he chose not to follow that route, he even decided not to wait a few days to see if CM is going to allow him to file a PAB. What does this tell you? In our eyes this is a player that knows there are issues with his account and his real intention is just to create a little pr mess. It is easy to throw accusations around in a forum, but avoiding the only route that will let you prove your case.

Removing our term was done in an effort not to confuse legitimate players. The term about two-tier betting was there for a very specific reason, when had to re-evaluate the purpose it serves compared to the confusion it may create we decided it to abolish it.

This does not change the fact that the particular player violated the term, nor removing this term to ensure that our customers do not get confused makes the complainant a legitimate player.

As for the complaint settlement copied here. On 2010-08-11 the complainant sent an email accepting the refund offer, however he has been abusive to support, sent threatening emails, and deliberately presented his case to third parties with inaccurate information. We felt that he wanted to receive the refund and then go on a negative pr spree. Which is exactly what he is doing right now.

The complaint settlement was our only option to safeguard the nature of the refund. Since the refund involved his two deposits at the casino and not the one associated with the bonus play which has already been refunded.

Regards,

Stephen

 

[heador112]

We have been very clear with what has been wrong with his account and have also said that in the event he was willing to resolve this through a mediation we will have participated as we always do.

Yes you have been very clear . Especially the email from the Management the official reason to steal my money is :

"You have clearly violated the below clause:

“Placing maximum bets with the bonus funds until big wins occur, then
switching their betting patterns by placing minimum and/or low bets in
order to clear the wagering requirements.”

During your last gaming session with the bonus involved, you placed 14
spins during the beginning using the maximum betting limit, and when you
reached a substantial win of 1,420 EUR you immediately started betting
minimum and/or low bets until you cleared the wagering requirements. At
the end of your gaming session and once it was mathematically certain
that in a few seconds you will clear the wagering requirements, you
placed another 20 maximum bet spins for a probability to gain a higher
advantage from this advantage bonus play. "


This is the reason nothing more . Your accusations of "questinable " adress and wrong phone number are BS . As i said the Adress is at the back of my ID card . You ignored that comment like many important questions poeple have asked you .

And please stop talking BS like the player is part of a german syndicate which is part of the sicillian Mafia

So the rule is removed ! Thats why you should pay my money !!!

It is more damaging for your reputation if you dont pay my money . I am afraid you dont understand that .

Now he chose not to follow that route, he even decided not to wait a few days to see if CM is going to allow him to file a PAB. What does this tell you? In our eyes this is a player that knows there are issues with his account and his real intention is just to create a little pr mess. It is easy to throw accusations around in a forum, but avoiding the only route that will let you prove your case.

At the moment there is nothing i want more then to PAB . Max said it currectly not possible but Bryan is looking at this issue . If there is a change i will PAB ASAP !!!

Stevie boy i want to remind you that i already tried to solve this Issue with a mediator .

You remeber Steve Russo ?

The result of the mediation was a skull with crossbones for rogue behaviour from your casino .

You do not have permission to view link Log in or register now.

What does that tell us about Slots of Fortune ?

Removing our term was done in an effort not to confuse legitimate players. The term about two-tier betting was there for a very specific reason, when had to re-evaluate the purpose it serves compared to the confusion it may create we decided it to abolish it.

This does not change the fact that the particular player violated the term, nor removing this term to ensure that our customers do not get confused makes the complainant a legitimate player.

It was a poorly effort to manipulate people and safe your reputation but as you can see its not working . Your pack of lies breaks down like a cardhouse in the wind .

There is nothing you can do to get out of this without a bad reputation .
I gave you alot of chances to resolve this without making it public .

It was your decision to steal my money now you have to deal with the consequences.

As for the complaint settlement copied here. On 2010-08-11 the complainant sent an email accepting the refund offer, however he has been abusive to support, sent threatening emails, and deliberately presented his case to third parties with inaccurate information.

I have never acceptet it with the "agreement" . I would say under the circumstances that your casino have stolen over 1078 € i was very friendly to your support .

" Inaccurate Information" ?


Take a look at my post i have published emails from Slots of Fortune , email from Management and your special "agreement" .

The inaccurate information are your part .

 

[Perc]

“Placing maximum bets with the bonus funds until big wins occur, then
switching their betting patterns by placing minimum and/or low bets in
order to clear the wagering requirements.”

Seriously, does this actually work often enough for it to be called 'advantage play'? To me it seems the odds are very high in the casino's favour, I'm pretty sure that the majority of the time the player would bust out before hitting anything substantial.

He was lucky to hit a large win, and who are you to say he can't start betting less after that? Was he supposed to keep betting the max until he busted out? What if he hit other big wins after that while betting max, would it still be 'advantage play' because he is betting more and winning?

I really don't see the logic here since the odds of hitting big on 14 spins are hugely against the player, and there is a much better chance that the player would bust out.

Bonus abusers = anyone that can manage to win and clear WR on a bonus.

 

[vinylweatherman]

I believe the majority of you want to discover the truth behind this.

We have been very clear with what has been wrong with his account and have also said that in the event he was willing to resolve this through a mediation we will have participated as we always do.

Now he chose not to follow that route, he even decided not to wait a few days to see if CM is going to allow him to file a PAB. What does this tell you? In our eyes this is a player that knows there are issues with his account and his real intention is just to create a little pr mess. It is easy to throw accusations around in a forum, but avoiding the only route that will let you prove your case.

Removing our term was done in an effort not to confuse legitimate players. The term about two-tier betting was there for a very specific reason, when had to re-evaluate the purpose it serves compared to the confusion it may create we decided it to abolish it.

This does not change the fact that the particular player violated the term, nor removing this term to ensure that our customers do not get confused makes the complainant a legitimate player.

As for the complaint settlement copied here. On 2010-08-11 the complainant sent an email accepting the refund offer, however he has been abusive to support, sent threatening emails, and deliberately presented his case to third parties with inaccurate information. We felt that he wanted to receive the refund and then go on a negative pr spree. Which is exactly what he is doing right now.

The complaint settlement was our only option to safeguard the nature of the refund. Since the refund involved his two deposits at the casino and not the one associated with the bonus play which has already been refunded.

Regards,

Stephen

You STILL have not answered the question. WHy was this "known serial bonus abuser" able toget these bonuses in the forst place given that Rival have this legendary "Rival central database" that bonus bans players at the SLIGHTEST of provocations.

It seems here that the Rival system was DELIBERATELY SUPPRESSED on his account, allowing him to continue his method of "advantage play" whilst you watched him lose deposit after deposit. When, against the odds, he managed to beat you on only the third deposit, you sprung the trap, as you ALWAYS intended to if he were to win on the previous deposits, and would most certainly have sprung had the OP had to make MANY deposits in order to come out on top.

There is NO WAY to successfully argue that you ONLY knew this player was "cheating" when he won. BY YOUR OWN ADMISSION, he was ALREADY "flagged as a serial bonus abuser" on the Rival system. It was YOUR failure that allowed him to play with bonuses in the first place, a failure that has cost you dearly. It would have been better to have had the Rival system work PROPERLY, with the player finding NO offers available in the cashier for him to "abuse" in the first place. he would then have been "just another player banned by the notorious Rival database", which is "old news" unlikely to do damage to a specific Rival powered casino.

How many MORE players are UNKNOWINGLY in this position of being offered bonus after bonus whilst they are LOSING, yet are playing in a manner that will cause them to have their winnings confiscated.

The OP did not "knowingly" violate anything. There WAS no SPECIFIC term to violate. he OBEYED all the SPECIFIC terms, and YOU even took the WORST POSSIBLE interpretation of your non-specific "F U Clause", that of confiscating winnings (5), rather than actions 1 through 4 which would have resulted in the player merely having FUTURE offers withdrawn, and/or his account closed.

This player is being made an example of, he is NOT getting the "normal" treatment meted out to advantage players on the Rival network (which is to find all their promotions disappear almost immediately at all Rival casinos).

It really DOES look like this player was DELIBERATELY lured into a trap in the hope that his high risk strategy would fail over MANY MANY deposits, making the casino money it would NEVER have made had he been bonus banned from the outset (as he quite clearly should have been).

 

[all4greed]

Known bonus abuser still allowed to claim bonuses. Well that makes a hell of a lot of sense.

Seriously, someone on the casino's just needs to admit they F'd up. The additional reasonings and rationales are not helping your case.

 

[takethemoney]

Known bonus abuser still allowed to claim bonuses. Well that makes a hell of a lot of sense.

Seriously, someone on the casino's just needs to admit they F'd up. The additional reasonings and rationales are not helping your case.

They're trying to out dumb everyone. They are just brilliant, I tell ya. NOT!

This will not just blow over. The people of CM have great memories and this will not be forgotten. What is the expected value of that, SoF?
I'd say it's negative for the casino. Might as well get out the red pens now because that's the ink color of your future financials.

 

[Lucky Loser]

To SOF.

Just pay you bunch of cheats. You give online casinos a bad name.

How can anybody play at your casino with confidence knowing you pull stunts like this to avoid payment.

 

[vinylweatherman]

Known bonus abuser still allowed to claim bonuses. Well that makes a hell of a lot of sense.

Seriously, someone on the casino's just needs to admit they F'd up. The additional reasonings and rationales are not helping your case.

Something we all KNOW ought to be IMPOSSIBLE with the Rival system of "player rating".

This really STINKS of intentional manipulation of the Rival ratings system so that "bonus abusers" WILL deposit and hopefully lose, even though there is NEVER any possibility of them getting paid should they win because they are already listed as "bonus abusers".

Usually, players rated as "abusers" find that as soon as they register, all bonuses are killed off on their account, and most simply walk away rather than play without a bonus. The casino gains nothing. HOWEVER, by offering "known abusers" bonuses until they win, the casino DOES receive deposits by deception, because although the player thinks they are OK to claim the offers, the result has already been predetermined by their rating - any winnings will NOT be paid, but if they LOSE, the casino will keep quiet and pocket the money.

This tactic could make all the difference where there are cashflow problems, since this is the casino being able to "borrow" money interest free from "known bonus abusers", knowing that they will NEVER be at risk of paying out MORE money than has been deposited due to them pulling the "confiscation term" once such a player wins, or wins more than their total deposits. Between the first deposit, and the triggering of the confiscation for being a "known abuser", the casino has use of the money to pay other players etc...

 

[Casinomeister]

Surprised that Bryan hasn't had a piece to say in this thread yet. Too bad negative banners can't be placed all over the gambling portals to thwart anyone's playing at these places.

I've been out of town for about the past two weeks, so this was not on my radar.

A couple of things here:

heador112 - your PAB options have been used up, so you are SOL. You have three (unsuccessful) PABs with non-accredited casinos. I'm not making an exception in this case.

Besides, you should have known better. You are well-versed in advantage play and you are aware that most of the Rival casino bonus ban players. Why you were a player there, I haven't a clue. But you should have been more discreet in your choice of activity and/or casino.

As for the casino, this sort of "abuse" labeling went out of style a few years ago. This player should have never been offered a bonus (sorry heador112 ), using subjective language in one's terms and conditions is frowned upon, and enforcing these subjective terms are a no-go. Players want to win, and if they do whatever without committing fraud or breaking specific terms, then they should be paid.

Please read the Casinomeister Philosophy on "Dealing with Players" here:
https://www.casinomeister.com/about-us/philosophy/

It will probably help.

On another note - watch the flaming. There have been a number of unnecessary comments made in this thread which are really uncool. You should know better than to throw insults around here. Thank you.