Casino Complaint Slotsmillion

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
I have tried on numerous attempts to PM the rep, ask question to their support and ask here on the forum.

Very little is being addressed aside from their site promotion such as new games being released.


They removed my reward level without notice or warning. If you are familiar with this system, its very hard to obtain levels but when you do, you get a nice bonus. Many members were very close to their next level. It was removed with zero compensation or any type of warning.

And we have been told for 5 months they are updating it. (I think its been that long. been awhile anyways)

They had a site wide halloween promotion. They banned me from participating because Im a winner in their casino. And have now bonus banned me site wide. Even though I have never cashed out from one of their bonuses..I dont think but if I have its only once.

Total deposits $4400 total withdraws $8400

They barely respond to PM's. I think maybe once.

I have been told the rep here has left their company.

I find Loren leaving very concerning as she was awesome.

I am becoming quite concerned with this site.

And I would like a rep to start responding to issues and PM's please. Last time I got a response it was "I guess I should check my inbox more often". Then hasnt bothered

And yes as usual I PM'd the rep but have very little faith I will ever get a response
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
They had a site wide halloween promotion. They banned me from participating because Im a winner in their casino. And have now bonus banned me site wide. Even though I have never cashed out from one of their bonuses..I dont think but if I have its only once.

WoW that's a casino that I would hit with my ban hammer quite quickly,that's for sure.
And now you are up on their casino I would really not hesitate to deposit at casino's that do appreciate your custom.

I am not up at a lot of casino's when I look at lifetime deposits and WD's (which is normal I assume) ;) but one casino in particular has been very lucky for me in the last 4 years and I am up a few grand. (CasinoEuro - BML Group).
I still get deposit bonus offers, free spins, and occasionaly a free chip after a bad session.

So there are casino's that do appreciate you, even when you are in the green figures. :p
 

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
WoW that's a casino that I would hit with my ban hammer quite quickly,that's for sure.
And now you are up on their casino I would really not hesitate to deposit at casino's that do appreciate your custom.

I am not up at a lot of casino's when I look at lifetime deposits and WD's (which is normal I assume) ;) but one casino in particular has been very lucky for me in the last 4 years and I am up a few grand. (CasinoEuro - BML Group).
I still get deposit bonus offers, free spins, and occasionaly a free chip after a bad session.

So there are casino's that do appreciate you, even when you are in the green figures. :p

Yeah im scared to deposit there now. They seem like they dont care at all about anything anymore and I cannot trust them any longer.

Reps dont respond, support is clueless because management tells them nothing. Taking down players rewards, bonus banning them.

They must be in trouble financially.

Pretty wild they go from top notch to absolutely awful casino so fast
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
I have not deposited there in ages as I found it was going downhill as well. They used to send out free spins all the time but then they just abruptly stopped. Promotions have been terrible. Like Lotusch said there are many other casinos that appreciate your business. Although in your case Lockinlove, if I were a casino I wouldn't want you playing there. You have luck up your ying yang. Can you please rub some of that on me? Please? Pretty please?
 

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
I have not deposited there in ages as I found it was going downhill as well. They used to send out free spins all the time but then they just abruptly stopped. Promotions have been terrible. Like Lotusch said there are many other casinos that appreciate your business. Although in your case Lockinlove, if I were a casino I wouldn't want you playing there. You have luck up your ying yang. Can you please rub some of that on me? Please? Pretty please?

From the email they just sent me it looks as though you are right. They suggested if I dont like their response to a game error, that I can request an account closure. lmao
 

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
WoW that's a casino that I would hit with my ban hammer quite quickly,that's for sure.
And now you are up on their casino I would really not hesitate to deposit at casino's that do appreciate your custom.

I am not up at a lot of casino's when I look at lifetime deposits and WD's (which is normal I assume) ;) but one casino in particular has been very lucky for me in the last 4 years and I am up a few grand. (CasinoEuro - BML Group).
I still get deposit bonus offers, free spins, and occasionaly a free chip after a bad session.

So there are casino's that do appreciate you, even when you are in the green figures. :p

I just had a conversation with the manager about this bonus banning etc. I must say I left with my mouth open.

I was told that "sorry this is just a business, and im sure you can understand you are a winner here. We dont give bonuses to winners, its for the losers. We hold this right"

I told them how im up $25,000 last week from casinos and all of them still offer me stuff.

Like I dont even care about bonuses. Its the damn point of treating me like a lesser. And like I said I never even cashed out from a bonus I dont think.

Ahhhh well. They sure shocked me with this behavior but lots of others out there who wouldnt treat people like that
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
I have not been offered anything for a long time either and did they used to have level up like a fruit symbol? I think I was up to Cherry and that disappeared now.

Once I had a withdrawal of a $1000 a few months ago that's when everything disappeared, no bonuses, no level ups and no emails. I feel like I don't exist lol

I have been depositing there lately as well with no luck. Sad really because I do like the casino :(
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
I just had a conversation with the manager about this bonus banning etc. I must say I left with my mouth open.

I was told that "sorry this is just a business, and im sure you can understand you are a winner here. We dont give bonuses to winners, its for the losers. We hold this right"

I told them how im up $25,000 last week from casinos and all of them still offer me stuff.

Like I dont even care about bonuses. Its the damn point of treating me like a lesser. And like I said I never even cashed out from a bonus I dont think.

Ahhhh well. They sure shocked me with this behavior but lots of others out there who wouldnt treat people like that

Well I am a loser at that casino deposited more than I win and don't get offered even 1 free spin lol
 

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
Well I am a loser at that casino deposited more than I win and don't get offered even 1 free spin lol

I think they decided to really tighten up. They must have been struggling or something because they are the only casino I know of with no rewards whatsoever aside from the odd deposit bonus.

And removing the reward levels and saying they are revamping it for the past 5 months is pretty strange. I was far up the levels. Wagering $1000 would move me like 1%. I was at 73% after prob $100,000 wagered...and they just took mine away. pisssssed
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
I think they decided to really tighten up. They must have been struggling or something because they are the only casino I know of with no rewards whatsoever aside from the odd deposit bonus

I don't even get that, no deposit bonus offers only when I first joined up they were forever sending me emails and now I log in it says no bonuses for you loser :lolup:
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
From the email they just sent me it looks as though you are right. They suggested if I dont like their response to a game error, that I can request an account closure. lmao

I just had a conversation with the manager about this bonus banning etc. I must say I left with my mouth open.

I was told that "sorry this is just a business, and im sure you can understand you are a winner here. We dont give bonuses to winners, its for the losers. We hold this right"

I told them how im up $25,000 last week from casinos and all of them still offer me stuff.

Like I dont even care about bonuses. Its the damn point of treating me like a lesser. And like I said I never even cashed out from a bonus I dont think.

Ahhhh well. They sure shocked me with this behavior but lots of others out there who wouldnt treat people like that



Wow well there you have it, obviously they dont want your business, close account and move on, shocking customer service, terrible :mad:
 

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
I don't even get that, no deposit bonus offers only when I first joined up they were forever sending me emails and now I log in it says no bonuses for you loser :lolup:

Im meaning the one they have every friday

But yeah its a strange casino. new slot released....never a free spin to try it even. Always thought that was a little weird lol

Anytime I did get freespins in the past it was 10 cent on starburst or aloha. So they sucked anyways but I somewhat appreciated the gesture even though id click through them as fast as possible lmao
 

Blathaon

Dormant account
Joined
Oct 17, 2011
Location
Norway
I just had a conversation with the manager about this bonus banning etc. I must say I left with my mouth open.

I was told that "sorry this is just a business, and im sure you can understand you are a winner here. We dont give bonuses to winners, its for the losers. We hold this right"

I told them how im up $25,000 last week from casinos and all of them still offer me stuff.

Like I dont even care about bonuses. Its the damn point of treating me like a lesser. And like I said I never even cashed out from a bonus I dont think.

Ahhhh well. They sure shocked me with this behavior but lots of others out there who wouldnt treat people like that

Crazy, but I'm not surprised. I won big at Slotsmillion last year and i never got any offers after that, which means i haven't deposited there again. I never asked if i was bonus banned, but as i stopped getting offers it's a safe assumption.

Inetbet does the same, and the 7Red group too.

If you get bonus banned, Stay a winner and deposit ban them :thumbsup:
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
I hope they are working on something special for Xmas I really do like the look of this Casino and Loren was good to me in the past but if she no longer works there that is a shame, I just hope the next rep is just as good as she was.

I just want the level ups back again and emails now and then please :)
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I think they decided to really tighten up. They must have been struggling or something because they are the only casino I know of with no rewards whatsoever aside from the odd deposit bonus.

And removing the reward levels and saying they are revamping it for the past 5 months is pretty strange. I was far up the levels. Wagering $1000 would move me like 1%. I was at 73% after prob $100,000 wagered...and they just took mine away. pisssssed

That's nothing. LeoVegas have been revamping their VIP/Reward system for what seems like 22 years :eek:
 

SlotsMillion

Accredited Casino Representative
Joined
Jun 30, 2015
Location
Malta
Answer to lockinlove in regards to the last complaints

Hi there,

Please find our public answer here:

Link Outdated / Removed

Your SlotsMillion's team.
 

Wondah

Non-Gambler
Joined
Oct 19, 2015
Location
Netherlands
Good story,

nice and short..!

Nothing to see here - keep moving on.

YOU'VE BEEN 404'd, DUDE!!
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I must admit I found the 'Lets call it a day and move on' comment very surprising.

Had to read 2-3 times to make sure I wasn't over tired.

Not a player there and after reading that never will be, may seem at the time of posting like their losing just one player, 'Hey no problem, we can handle that, it just ain't worth the headache' say SM

'Yeah sure' but if other SM players read this and take the same stance I have then its no longer just one player is it?

Business sense at it finest :rolleyes:
 
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