Slotsmillion withdrawl problems

camrobs

Newbie member
Joined
Dec 7, 2018
Location
new zealand
I'm wondering if anyone is having issues with bank transfer withdrawls from slotsmillion. I had two withdrawls dated 27/11 and 28/11 which I never received. I eventually heard from the finance dept that there had been an issue with their payment provider and they would resend through a different one. This was done 12/12 and 8 days later still no money. Getting frustrated now as I've never had an issue with previous bank transfers. In saying that I much prefer withdrawls back to my visa debit card but cannot do this at slotmillions
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
To go out on a limb here because I really do not know but cannot help think it truly is a processor issue, I have had 3 4 figure withdrawals in the last month, all of which have been paid to me within 36 hours, the last one was in my bank account within 28 hours, I hope they get it figured out and you get your funds.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
@camrobs - did you get your withdrawal issue finalised?

Going thru an identical issue myself.

Yes, I've also contacted Charlotte.

I just saw your post in Chopleys thread and I guessed it was going to be Slotsmillion Casino that you was having an issue with as well.

All I will say is this. Slotsmillion really need to go into the Grey Zone. This is not good enough. So many players are now having really really slow withdraw times. @Casinomeister - Maybe you will contact the rep Charlotte and maybe also look into issuing some sort of warning that if this goes on, that action will be taken?

@MartiniMan - I really hope they pay you soon.
 

MartiniMan

high octane booze, works for me!
Joined
Oct 22, 2017
Location
earth
@DreamRJ thanks for the support.

I have had 3 4 figure withdrawals in the last month, all of which have been paid to me within 36 hours, the last one was in my bank account within 28 hours, I hope they get it figured out and you get your funds.

From what I've been told by my VIP manager, if SlotsMillion doesn't have the banking means to directly pay to a specific country, then wires fall to a 3'rd party.

@me_and_ed seems SM doesn't use this 3'rd party to pay Canadians, given your timely payments ;)

In my case, this 3'rd party is apparently the issue.

In the email I received (2019/03/18) from Payments stating the withdrawal is processed and on its way, I was also advised it can take between 5 to 10 working days to arrive at my bank. It supposedly took 5 days for this 3'rd party processor to contact SM to advise that my wire, along with others weren't processed. Some unknown issue which wasn't revealed to me.

In email received Friday from Payments, was promised wire would be resent Monday (2019/03/25) but that never happened. VIP manager made contact yesterday, but no mention of wire being sent, even though I specifically ask him that direct question. Instead, all I have is an apology and his request to have patience.

There are far better, quicker, ways to pay player winnings, than incompetent 3'rd parties. UPay comes to mind.
What annoys me, the casino takes my deposits in seconds, but now I'm owed winnings and I'm being stuffed about.
 

MartiniMan

high octane booze, works for me!
Joined
Oct 22, 2017
Location
earth
Is email their only means of contact? I thought they had live chat. I certainly don't.
Before my VIP manager made initial contact, I had to rely on standard email support. Waiting 3 almost 4 days for a reply to a validation issues, isn't fun.
 

Okman

Full Member
PABaccred
Joined
Apr 28, 2017
Location
Reverse Withdrawal Button
@MartiniMan having the same issue, and also got what I assume was the same email saying my withdrawal was not sent the day they approved it, but instead would be sent on the 25th, just like you. It’s my first time trying to cash out with them so it’s not a great experience so far. Keep me posted how you go, I’ll do the same. Hopefully we get some resolution soon!
 

melondrop

Registered
Joined
Jan 9, 2019
Location
Australia
I have also been a long term player at Slotsmillion and must say that when i first played there everything was going great. Quick withdrawals and easy to contact support.

Issues for me began 2 weeks before Christmas 2018, it took 4 weeks to get my winnings. Support were hopeless and I was given every lame excuse. If they bothered to reply I had retell my situation over and over again and I got to the stage where I was practically begging for my money, which wasn't nice!

On the 19th & 20th of this month it all happened again! Only this time I was payed after two weeks. What seemed strange was when I withdrew a small amount the week before it was in my account the next afternoon. So it seems to me that they mainly delay on medium and large withdrawals.

I have nothing but praise for Charlotte because she has helped every time that I have contacted her, which to my dismay has been several times now. She responds professionally and in a timely manner. I have been paid promptly after contacting her and discussing my issues with her. We must remember that Charlotte is only one of the casinos reps. I think she has been put in the firing line by the casino and given the thankless task of trying to come up with some answers to the growing amount of unhappy customers.

You would think that it would be in Slotsmillions best interest to look into what is causing the disgruntlement and to come up with solutions before they end up with no customers and have to close down what was once one of the best online gaming sites.

I must say if this was my business I would be taking all of the complaints seriously and I would be making massive changes with live chat & the "finance company" that they keep blaming for the delays.

We deposit in real time so we should get our winnings the same way.
 

SkyHooks

Multiple accounts: susanjbo and crikeym8
Joined
Mar 29, 2019
Location
kiwi
Here's your answer. Wirecard Bank is in all sorts of strife. Offices raided in asia and germany, ANZ bank Australia travel visa cards have lost their value due to Wirecard bank Fraud. Wirecard bank has been accused of processing illegal transactions on behalf of casinos. This mainly effects USA/AU players. Laundering those funds and denying card holders any refund or chargeback options. They have lost 50% of their share value in 3 days.

You will have to google "wirecard" "Wirecard company directors charged" and so on. extensively if you want the full story as the charges against them differ from region to region. The most informed paper is the 'Australian" but they have that stupid viewing restriction on every page. Most interesting is wirecard share holdings portfolio when it comes to online gaming and the practises used to launder funds and there willingness to accepts millions in deposits from players in restricted countries without a care in the world of being prosecuted through these casinos. You can bet any money, a lot of casinos here are somewhat getting their cut from wirecard money skimming. German big 4 banks have been turning a blind eye for years. Its finally caught up. Slotsmillion are Wirecard.
 

SkyHooks

Multiple accounts: susanjbo and crikeym8
Joined
Mar 29, 2019
Location
kiwi
Provided that, where deemed non-practicable, the B2C licensee shall abide by the following requirements: (a) B2C licensees shall not impose unreasonable withdrawal restrictions, when taking into consideration the amount of the withdrawal and the total time it is going to take a player to withdraw the totality of the funds he delineated within the withdrawal requests. Provided that, for the purpose of determining whether a withdrawal restriction is unreasonable, the Authority shall consider the amount stipulated within the withdrawal request, in relation to the time which will be taken in order for the player to successfully withdraw all the funds he delineated in the request, and to the monetary withdrawal limit imposed on the player. Provided that, the amount of money in the player's account constituting money which the player himself has deposited, may never be subject to a withdrawal restriction, unless otherwise required in terms of sub-article (2) below. Provided further that, a withdrawal limit imposed on the player by the B2C licensee may never be less than two hundred and fifty Euro (€250) monthly. (b) Money for which a withdrawal request has been made, shall not be wagered in so far as the request has not yet been fulfilled. Furthermore, money for which a withdrawal request has been made, and which has not yet been paid out due to any withdrawal restriction imposed on the player by the B2C licensee, shall be paid out to the player automatically and shall not require further withdrawal requests. Provided that, the B2C licensee may only offer players a lump sum, the value of which is lower than that of being paid in instalments, when such a mechanism was clearly communicated to, and accepted by, the player before he started playing the game. (c) B2C licensees shall not attempt to encourage players, in any manner, to cancel a withdrawal request, once this has been made by a player. Any withdrawal restrictions shall be specified in the terms and conditions in clear, intelligible language, and shall include details of the manner in which the restriction is to work. v1 – August 2018 Page 18 of 22 (d) Furthermore, any and all withdrawal restrictions shall be detailed on any webpage, or in any application instance made available to the player to deposit, and to withdraw funds. (2) Notwithstanding anything contained in sub-article (1), an operator may delay, and, or block processing the withdrawal, as may be necessary in order to perform measures necessary in terms of AML legislation, and for the prevention of fraud and other criminal activity. (3) Without prejudice to anything contained within this directive, a licensee shall not deal with the amount standing to the credit of a player’s account, or with the player funds, except: (a) To debit to the account a wager made by the player or an amount the player indicates he wants to wager in the course of a game the player is playing or about to play; (b) To remit funds standing to the credit of the account to the player, at the player’s request; (c) To pay reasonable payment charges, or other charges as may be specified in the terms and conditions and in the deposit and withdrawal page, as required in terms of this directive; (d) To confiscate winnings or charge penalties only in the situations identified within the terms and conditions, and which are in line with the provisions of this directive and any other regulatory instrument; Provided that, any such confiscation of winnings or penalties shall be proportionate and reasonable, keeping in mind the provisions within general law of unjust enrichment and unfair commercial terms, and any such provisions within the terms and conditions that are deemed by the Authority not to be compliant with the provisions of this article may be deemed ipso jure, by operation of the Consumer Affairs Act and this directive, null and void. (e) As otherwise authorised by this directive and any other regulatory instrument
 
Last edited:

Okman

Full Member
PABaccred
Joined
Apr 28, 2017
Location
Reverse Withdrawal Button
Interesting reading on Google there. The dates seem to match up when they started struggling with payments on two occasions. Bit of a shame for me as I only just started my account there after a long hiatus from online spins. In all fairness it could be the shorters just trying to make money, and I do know the damage a short seller can do to a company though, for lack of a better term I think short sellers are scum (would have used another word there but hey) but if there’s any truth to this I may have to just cross my fingers I get my money and reconsider my online site of choice.
 

Okman

Full Member
PABaccred
Joined
Apr 28, 2017
Location
Reverse Withdrawal Button
Still have yet to receive my withdrawal. I was trying to hold off playing any more deposits until I could gauge how long it takes to get money back off the site, but The Final Countdown got the better of me.

So yeah, still waiting.
 

smcinoz

Experienced Member
Joined
Jan 22, 2012
Location
Australia
Bump

So thosr who posted earlier still having issues or perhaps given up.

Another thread in another area i replied to,
Should it get moved here
 

melondrop

Registered
Joined
Jan 9, 2019
Location
Australia
Hi, I have recently made a couple of withdrawals, they take different times to go through once processed, but nothing as bad as earlier. I waited only 3 days for one and 7 for another. At least they’re coming through without me having to contact anyone.
Still should be faster though.
 

MartiniMan

high octane booze, works for me!
Joined
Oct 22, 2017
Location
earth
they take different times to go through once processed, but nothing as bad as earlier. I waited only 3 days for one and 7 for another. At least they’re coming through without me having to contact anyone.
Still should be faster though.

Made a withdrawal (wire) last night. To avoid a repeat of last time, made contacted with VIP manager, making sure he got the email on arrival to work. Received an email from payments saying it was approved and sent. VIP contacted me back saying it's in the batch file, which was going out sometime Wednesday (today).

Payment's email, noted wire time frame 7 - 10 working days. Have not doubt SM will pay, the time frames are just absurd. I base this on the belief bank wires sent from EU, to EU or UK accounts are practically instant these days. AU banks now have OSKO (instant account payments) within the country. Not withstanding other casinos seem to consistently pay wires within 2 working days. So, I'm really at lose to why SM can't follow suit. I suggest the uptake of BTC to my VIP manager, but that seems to have fallen on deaf ears.
 
Top