Hello everyone,
We are very sorry for all situation you experienced. As you certainly know, at SlotsMillion we have and will always aim to process withdrawals in the shortest amount of time and any kind of delays are unusual for us.
We cannot provide a general answer as to why withdrawals have been delayed as every account is handled individually and is subject to its own reason for delay, we suggest to contact customer service department via email or chat in order to find the solution, as each case is always treated individually.
We would also like to add that, due to various parties being part of the withdrawal transaction process, some delays may not be on our part, however, we are in constant contact with other entities used in the transaction (payment providers/banks) in order to speed up the transaction as much as possible, but of course, this is not always in our control.
We understand the situation may cause frustration and discontent and we sincerely apologize for any inconvenience. We are always willing to discuss the situation in order to find a happy medium while we resolve the situation, and do the most we can do for our customers.
We would like to thank you in advance for your understanding and patience. Rest assured we are constantly working on improvements of our services and integrating new deposit and withdrawal methods for our player’s, to make sure you get your funds as soon as possible.
Regards
We are very sorry for all situation you experienced. As you certainly know, at SlotsMillion we have and will always aim to process withdrawals in the shortest amount of time and any kind of delays are unusual for us.
We cannot provide a general answer as to why withdrawals have been delayed as every account is handled individually and is subject to its own reason for delay, we suggest to contact customer service department via email or chat in order to find the solution, as each case is always treated individually.
We would also like to add that, due to various parties being part of the withdrawal transaction process, some delays may not be on our part, however, we are in constant contact with other entities used in the transaction (payment providers/banks) in order to speed up the transaction as much as possible, but of course, this is not always in our control.
We understand the situation may cause frustration and discontent and we sincerely apologize for any inconvenience. We are always willing to discuss the situation in order to find a happy medium while we resolve the situation, and do the most we can do for our customers.
We would like to thank you in advance for your understanding and patience. Rest assured we are constantly working on improvements of our services and integrating new deposit and withdrawal methods for our player’s, to make sure you get your funds as soon as possible.
Regards