Slotsmillion withdrawal delay

[MartiniMan]

Usually, this is a sign the casino has financial difficulties. I wouldnt touch them at all until everything has been sorted out.

I give everyone a chance - I've given SM 3.
Yes, they pay eventually but imo that's not good enough, especially since SM are fully aware of the problem, and have been for months now. Wont be depositing further.

 

[Okman]

I give everyone a chance - I've given SM 3.
Yes, they pay eventually but imo that's not good enough, especially since SM are fully aware of the problem, and have been for months now. Wont be depositing further.

Just received withdrawal 10 minutes ago. Also the third time I have spent waiting excessively. They will be lucky if I decide to risk it and keep playing, but after being very fair and giving them the benefit of the doubt multiple times, I think that’s me done.

 

[Jayjay231221]

Accredited
Pfft weres there rep varnished just like our withdrawals

 

[smcinoz]

Payment arrived , thankful not to have to go through the non payment process all over again.

So arrival was 10 days after being resent eventually.

I have no problems with 10 days for a payment by wire. But the issues regarding missing payments due to THEIR payment processors needs to be resolved.

The payment processor issue are the casinos problem not the players. A bit more understanding of that fact might make steps that need to be taken to assist the player to get paid be a bit better. Give your player more information when their are problems.

 

[mina1929]

Payment arrived , thankful not to have to go through the non payment process all over again.

So arrival was 10 days after being resent eventually.

I have no problems with 10 days for a payment by wire. But the issues regarding missing payments due to THEIR payment processors needs to be resolved.

The payment processor issue are the casinos problem not the players. A bit more understanding of that fact might make steps that need to be taken to assist the player to get paid be a bit better. Give your player more information when their are problems.

Just think of it this way, the longer you wait for your payment the better as you won't spend it, saving see

 

[nutnut]

Honestly why on earth are people using this casino. Payments that slow are almost rogue, clearly they have money issues as no normal casino stalls payments.

You got so many casinos who pay in minutes and people keep.pumping money into places like this.

When they go tits up we will have loads posting about money missing. Yet ha e had plenty of warning.

Amazing.

 

[mina1929]

Honestly why on earth are people using this casino. Payments that slow are almost rogue, clearly they have money issues as no normal casino stalls payments.

You got so many casinos who pay in minutes and people keep.pumping money into places like this.

When they go tits up we will have loads posting about money missing. Yet ha e had plenty of warning.

Amazing.

For some of us there is not very much casino choices at all, country restrictions

 

[smcinoz]

Just think of it this way, the longer you wait for your payment the better as you won't spend it, saving see

They got more than my withdrawal from me during the 2-3 months

 

[mina1929]

They got more than my withdrawal from me during the 2-3 months

I keep getting $5 bonus money every week and can't win anything

They verified my account very quickly though

 

[smcinoz]

If i knew of another similar casino/s id have a crack. They have a much wider selection of providers than most that i can play.

Set a deposit limit now whereas before id be happy to dump a chunk every few weeks

 

[smcinoz]

I keep getting $5 bonus money every week and can't win anything

They verified my account very quickly though

Pity no ongoing rewards program like VS used to have

 

[Steviedoo]

Where is the rep....

 

[mina1929]

Where is the rep....

He is probably on holidays and thinking on ways to fix the casino

 

[MartiniMan]

Pity no ongoing rewards program like VS used to have

Had my dislikes about VS but least they paid in lightning fast speed.
When they couldn't pay back to card or wire (for people in certain countries) they paid via BTC. That's being proactive.

 

[smcinoz]

Where is the rep....

Has been responsive on PM

 

[Steviedoo]

Has been responsive on PM

Then that’s good

 

[mina1929]

Has been responsive on PM

That is good to know, Thomas is a good guy and not his fault about SM payment system.

 

[MartiniMan]

Just received withdrawal 10 minutes ago.

Still nothing for me

This payment you received, when was it supposedly sent by SM?

 

[pinnit2014]

Have any of you people had a deposit limit set by SM?

I logged in and found mine is 1k per month (which i never set) so presumably SM have decided to set mine for me: which is weird as i have only had a handful of deposits over the last 4-6 months.

 

[Lucky Loser]

I'm still waiting on my $1500 bank withdrawal from 11 April. VIP support didn't even bother to respond to my follow up enquiry. I've now stopped playing at SM as I have lost all confidence in their ability to pay. What's happened to this casino as they used to be first class and now seem completely untrustworthy.

I received an email today from SM's account department saying my $1520 withdrawal from April has been returned and they will reprocess which will take another 5-10 business days.

While this is indeed good news as I had written the money off in my head I'm pissed at SM as their support could not even be bothered to respond to my emails about the status of my withdrawal over the last couple of months not even once.

 

[MartiniMan]

Below quote posted 30'th May 2019. The payment finally arrived, though it took 9 working days.

Still nothing for me

I've got a feeling SM have changed their processor.

Withdraw $1,550 Thursday 25'th July 2019. Its hit my bank just now (approx 7:30am) Monday 29'th. Less two days for the weekend. That's approx 36 hours from being processed to arriving. That deserves notation. Have another $900 (locked) will contact VIP today to have that processed. Hopefully that payment arrives just as quickly, I'll keep this thread updated.

 

[MartiniMan]

@Thomas-SlotsMillion

That $900 also arrived in approx 8 hours.

Wanted to reach out and say thanks to SM for stepping up to the plate and fixing their payments processing issues. Good to know feedback here is taken onboard. Your new processor has once again excelled. AU$1,050 locked Wednesday, processed same day (without an email to my VIP manager).

That arrived just now in bank account. From approval to receiving payment, approx 8 hours. Well done SM!

It's the fastest wire payments I've ever received from a casino

 

[LadyJelena]

Hey @MartiniMan and everybody, Thomas is on holiday And soon there will be a new rep from SM in charge

 

[MartiniMan]

@LadyJelena - thanks for that info

Now that SM have streamlined both their payment approval process, and are sending wires in record time, hopefully they can now set about improving their VIP Dept. Email response times are generally slow. Sometimes it takes 48 hours to get a reply during business hours. If it pertains to a number of replies needed, it can take a week to get an answer and or resolution. Which isn't very VIP'ish at all.

Sometimes email aren't even seen (according to them, they've sat in the spam folder).

TBH, I'm sick of forwarding unresponded email to them all the time.

Unlike others it seems AU players don't have Live Chat. Instead, the only option is generic support email, which take at least 4 days to get a reply.

When the new SM rep jumps on board, I'm going to have a yack in his ear about it.

 

[Luckyscouser45]

No live chat for
Us in the uk also normal response times are shocking so really you aren’t getting a vip experience